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We were very impressed with what they showed us
not only in their offices and their purchasing powers
and their actual- being able to build the equipment.
They took us through their warehouse and showed us
how the equipment was made. And
we were very impressed with what they showed us
and that's why we went with SONNY'S equipment.
SONNY'S was here from day one, you know. Before I purch-
I even used them to evaluate the property - whether I should buy it or not.
SONNY'S equipment has been good.
SONNY'S has been real good to me since day one.
When I started doing homework almost five years ago
I spoke with SONNY'S. I spoke with all the equipment manufacturers.
I got the warmest feeling from SONNY'S.
They took the measurements, sent it back to SONNY'S
and they sent a set of plans up here - showed me exactly how it'd work.
And we built it just like that. Everything works beautifully.
For a new operator, getting into the business
is SONNY'S going to start- to get you from A to B
you know - basically, all the way through.
The relationship that we have with SONNY'S is a
real strong relationship.
You know, we use SONNY'S equipment in all of our car washes.
We try to use as much as we can. It's consistent.
I've been here quite a while and there's not been anything
that's happened that has made us shut down or lose a day.
We're able to repair it or order a part, get it the next day
and we're going. We've never lost any time that I know of
because of faulty equipment.
Any parts or equipment or things that we need-
I mean, the fact that we're able to pick up the phone one day
and the next day they're being dropped off here-
I mean, that's key. I've not found that kind of service anywhere else.
Their team is reliable. We know what to expect.
We get service and support from them
and in these car washes, you've got to keep the things running.
You can buy car wash equipment on the floor.
You can buy car wash equipment-
It's readily available, however on Friday night at 4:00
can you call up and get a piece of equipment overnight?
With SONNY'S, you can.
Whenever I order a part from SONNY'S, it's always in stock
It's here A.S.A.P.
The parts are local. The parts are domestic.
We're not having to wait for a week or two weeks
to get a part shipped over from overseas.
The biggest thing to me was service.
You know? Having someone you can trust
and rely on.
And that was the deciding factor.
We've had numerous full-services; always put SONNY'S in.
We like the service. We like the quality of the product.
If we ever do have a problem with their product
they put it right, no questions asked.
Call up, they'll get a piece out to you the next day.
They have a complete warehouse, and a complete facility.
They're good people. They're good folks.
They will do every effort they can to get what you need timely
and have it arrive when they say it will.
Again, a lot of the people who work at SONNY'S
have experience in the car wash industry.
They've owned car washes. So it goes back to the needs of
the car wash. They understand how important it is for us
to get that part ASAP.
Anthony, pretty much, he comes on site.
He helps us with the plans and the setup of the equipment.
Even Sonny, himself, he came to visit one of our locations
and I was telling him some things I wanted.
He just looked at me, he said
'Roger, you tell me what [you] want, I'll build it.'
Paul was involved. I mean
I can't say enough about their involvement and their help.
And we still get the same good service, the good quality product
that we've always gotten from Sonny.
And, of course, the money-back guaranty.
I've yet to send anything back yet, but I'm trying.
So, Sonny, this one's for you. Paul, good luck. Thank you very much.