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All right, guys, let's do this.
I can take only one order at a time!
NARRATOR: The nation's top franchise employees
are in a competition of a lifetime.
Are you seriously kidding me?
And they don't even know it.
Can you please help me find my phone?
Give her the diaper bag.
Do you mind throwing this out for me?
...is survive the worst shift of their lives.
Why do you keep ignoring me, man?
Professional actors will put them to the test.
This is an outrage!
No, don't shush me.
W.T.F.
NARRATOR: And hidden cameras will capture the mayhem...
Get off of me, dude!
Hey!
NARRATOR: ...while their C.E.O. watches...
Ri-dic-u-lous.
NARRATOR: ...to see who deserves to win their very own franchise.
This is "Giving You the Business."
I'm Walter Bond, here inside of my secret control room.
I'll be directing all the trials
that will test our four employees.
Little do they know our crew and team of actors
are taking them through the toughest shift of their lives.
Hey!
We're right next door to a Jersey Mike's franchise,
where every move of the unsuspecting employees
is being caught by our hidden cameras,
all while their C.E.O., Peter Cancro, is watching.
And he will decide which employee
will win their very own Jersey Mike's franchise.
At only 17 years old,
Peter bought the local Mike's Sub shop on the Jersey Shore.
He's grown the company to over 600 franchise locations.
CANCRO: My senior year in high school,
the owner put the business up for sale.
My football coach was a banker.
He said that he could do something, and he did.
Now I have the opportunity
to do something to affect someone's life here.
How great is that?
NARRATOR: Peter is going to have to decide
between these four employees,
who've been flown in from across the country.
They think they're here
to be interviewed for a corporate video,
and each will manage a store in New Jersey for one day.
Meet Scott, who grew up thinking of himself
as the dark horse of the family.
I got involved with Jersey Mike's
back when I was in high school.
My sister's a lawyer. My older brother's a CPA.
They've definitely proven themselves.
I think that's kind of what pushed me
to work so hard at what I'm doing,
so, you know, I don't want to be the one sibling
that's not doing as well as the others.
I would definitely say my family's proud of me.
They're very proud of how hard I work.
CANCRO: Becoming a manager --
I think he's really starting to believe in himself.
NARRATOR: At only 23,
Ashley's a hard worker who's always pushed herself.
ASHLEY: My mom was a single mother growing up,
so she obviously had to work hard
to provide for three daughters.
Seeing my mom struggle growing up,
I saw that I did not want to do that,
and I wanted to persevere
and be a hardworking, independent woman.
CANCRO: Ashley has really risen up
and has shown a very, very strong work ethic.
NARRATOR: Rich is devoted and takes pride in caring for others.
I do feel like a lot of people depend on me --
number one being my daughter.
I feel like she's depending on me to be a good father.
My wife's name is Noelle, and my daughter's name is Milania.
I just want to be there, and I'm gonna love her 100%,
unconditionally, no matter what.
That's how my mom was.
CANCRO: We see him as the caretaker of his family
and brings it into his managerial role in the store.
I know I'm always gonna have people dependent on me,
and that's fine.
I don't mind that.
Whatever needs to be done, I feel like I can get it done.
NARRATOR: Jeanna is a young mother
who grew up in the bad part of town.
You don't always have to be a result of where you come from.
I got pregnant when I was 15, dropped out of high school.
CANCRO: Jeanna is trying to enrich her own life,
as well as her four children,
and it's evident in her work ethic.
JEANNA: I am definitely trying to create
a better childhood for them than I had.
You watching?
All right, Walter. We're ready to go.
Let's do it.
NARRATOR: Each customer has the right
to demand their food is prepared to their liking...
Hello.
...even if their ideas of perfection
come from a photograph.
Oh. I like this right here.
You want the Italian?
Yeah, I like it like that.
But listen, now.
You got to make it just like this...
...'cause this is for my wife's birthday.
And if I don't make it right, I ain't gonna get what I want.
Oh, okay.
But before you make it, do you mind coming around here
so I can show you this for a minute?
Please, it's very important I get this right.
Do you see how --
the way the cheese folds?
If I don't have it like that, then she's just gonna be upset
and gonna send me back here again.
ASHLEY: Sort of has, like, the little layered look,
so it sort of sits on top instead of flat?
So, I'll make it for you just like that.
When that sandwich is finished, it's gonna be --
what's that girl's name -- "Bewoncé"?
Gonna start looking like Bewoncé.
Yeah. Yeah. Come on, now, Miss Ashley.
[ Laughs ]
Please, I want to show you something, though.
Yeah.
...and look good when she's laying down?
That's how I like my sandwich.
I'm serious.
I want it exactly like that.
You got it.
All right. I got to join you.
MAN: I believe it.
Tell him that he's doing something wrong.
That's the 15-inch?
That's the 7 1/2.
Oh. [ Chuckles ]
We'll make you another half, then we'll wrap it all together.
No. That ain't gonna work.
I need one whole piece of bread, just like that one.
Please.
Yeah. Thank you very much, man.
You have to be patient with it. It's just part of our job.
Make sure the customer goes out happy.
It's my wife's birthday.
Okay, so it's got to be perfect.
And the last year, on her birthday,
I came back with the wrong sandwich,
and I was sleeping on the couch.
Oh, no, that's not good.
Let me show you something, please, miss.
If I don't bring this thing back,
it ain't gonna happen tonight.
See how you fold it right here?
She's very funny about her sandwich.
Okay.
You pretty, just like my wife.
[ Chuckling ] Oh, thank you.
That's right.
We'll get it...
Well, you might as well -- Let her --
I like one person working with my sandwich.
Let her take it all the way home.
Okay, you want to finish the veggie?
That's right. Take it all the way home.
Yes.
Come show me.
Yeah, I want to show you.
This sandwich right here...
That's the number 13.
What is it, this sandwich right here?
Provolone cheese, boiled ham.
Then you got your prosciuttini, which is a black-pepper ham.
What's this called?
Prepatini?
Prosciuttini.
Prepatini?
Prosciuttini?
I got a situation here.
Done.
Hold it. Hold it. Hold it. Come here, son.
People don't take it as seriously as I do.
Oh, I do.
I need my sandwich to lay down like a pretty woman.
If I give her what she wants, then I get what I want.
You understand what I'm saying?
Not only am I gonna make this sandwich for you,
but I'm gonna sign you up for the Email Club.
That way, on your birthday and her next birthday,
you both get a free sub.
That sounds like a plan.
Rich saying, "I'm gonna put you on the Email list" --
That was just fantastic.
MAN: All right.
Yeah, but hold up, now. Hold up.
You ain't making it like that picture right there.
I sure am.
I want it folded, just like the picture.
You got to put love in the sandwich.
Evan's gonna finish it off Mike's way,
if that's all right with you.
No, let the same man who started finish it.
Can't play around with a sandwich.
Just like a beautiful woman -- When you get a beautiful woman,
All right, all right.
Mm-hmm. Now, that's looking good.
That's what I'm talking about.
Compare it to the picture.
Can you pick it up for me, please?
Yeah, let me see now. Boy, that looks --
Here, look, you can see right there and right there.
MAN: Now, that looks like a sandwich.
[ Laughs ]
What's that?
Just carry it over here,
and just let me put it next to that picture
so I could take a look at it, please.
Everybody got their own fetishes. This is mine.
No problem.
It looks good.
All right.
Oh, we gonna enjoy that sandwich.
CANCRO: People all the time ask for different creations,
and they can make it as they want.
Make sure the customer goes out happy.
And in this case, it seems like he is.
Thank you very much. You've been very helpful to me.
No problem, buddy. You have a good day.
Jeanna, can you just bring that sandwich
over here for me, please? Please.
You gonna make my wife's day today.
I wish she could have had a little bit more energy
and a little bit more fun with the customer.
Let me see.
Aww, you're beautiful. [ Laughs ]
MAN: Good? It's like the picture?
That's good, just like the picture.
Any chip or drink for her?
All right.
Jeanna did an excellent job upselling.
CANCRO: She's the only one that asked that,
so it was a great recommendation and important to do.
Thank you so much.
You have a wonderful day.
All right.
What I want you to do is bring it over here
and let me put it up to that picture, please.
Yeah, I mean that.
I mean that. Please.
What if I drop it?
No, don't drop it, please. Please don't drop it.
Yeah, that's what I want. That's it.
That's it. That's it.
I was nervous for a second.
Just wrap it up.
Huh?
Put "happy birthday" on it. What's your wife's name?
Sweet Louise -- only call her "Weezy" when she want me to.
Yeah, buddy.
Today's her birthday.
I'm gonna call her Weezy tonight, though.
You can believe that.
[ Laughs ] That's right.
All right, thank you, John. Have a great day.
Thank you very much.
All I can say is, "Wow." That's what it's all about.
It kind of makes me want to go into the store tomorrow
and start working again.
NARRATOR: Scott kept the customer happy and had patience.
Jeanna also aced this challenge
and managed an upsell of chips and a drink.
Ashley served with a bounce in her step
and a smile on her face.
But Rich made the experience even more personal
by signing the customer up for the Email Club
and adding birthday wishes to the sub.
Coming up...
[ Cellphone rings ]
...the candidates are getting a wake-up call...
Hello? Hello?
...to step up...
It's gonna start right now!
Let's go!
...all for the chance to win their own franchise,
but this time, with an unexpected twist
that will change everything.
All right, Andrew Blair, go in there.
NARRATOR: We're sending in our actor to be our eyes and ears.
Andrew? The new guy?.
How are you, man?
Here to train.
I am.
Ashley? Nice to meet you.
Your name's Andrew?
Yeah.
Go ahead and put your apron on.
Jeanna. Nice to meet you.
Jeanna? Nice to meet you. Andrew. Yeah.
All right. I'll just put my stuff up.
NARRATOR: He'll be pushing the candidates' buttons
to see how they'll react.
Been here for 45 minutes already?
So, make sure you're always, like, at least 5 minutes early.
Oh, yeah. I think --
I mean, I think I walked in, like, right on time.
I definitely don't want to do the women's room.
I'm, like, freaked out by that.
Yeah.
Oh. Oh, I'm not gonna slice.
You're learning how to sprinkle?
Yeah, I'm not an ace at that.
Go down, back up -- two rows of vinegar.
You want to be able to -- Hey, how's it going?
Oh, hey, how's it going?
Yeah, don't.
Like this.
[ Liquid sloshing ]
You hear the swishing?
That's what you want to hear.
And make sure you go all the way down to the end of that sandwich.
Don't you cheat that guy.
I'm not gonna cheat him.
I want to get it nice and lubed up.
There we go.
NARRATOR: Jersey Mike's makes their subs with flair,
and our newbie is trying to fit in.
ANDREW: There it is.
Oh! Sorry about that.
Thanks, buddy.
[ Indistinct conversations ]
Remember I said we got to stay busy?
If you're on your phone, we're gonna have to send you home, okay?
I know you did.
Scott certainly did the right thing there.
Get the bag. Chew. Look around.
[ Muffled ] Scott, do we have to fill up the whole rack?
Can you just go in there for a second?
Yeah.
SCOTT: You can't just open a bag of chips.
You didn't even pay for it. It costs money, you know?
So, honestly, I don't think you're working out, man.
I think you're gonna have to go home.
Yeah, I'm -- I'm really sorry.
Yeah, I'm sorry, man.
For today, you're not gonna be able to be here, okay?
It was nice to meet you, Andrew.
Scott, wow.
That's always a tough position -- very tough.
He saw various things that weren't okay.
He had to make his decision.
That's exactly what I would have done.
Hey, everybody.
Thanks, man.
Hired to get fired.
All right, Loren's in.
NARRATOR: Patience is a virtue,
and our actor will be challenging the managers
with a supersized order and a pocket-sized attention span.
Hi. Good.
I have a large order to place for my office.
Thank you.
CANCRO: Large orders can be a little bit more complicated,
so Rich taking her on the side like that was just great --
the right thing to do.
All right, what can we get started?
The first one is turkey and ham.
Okay.
Meatball and cheese.
Yes, with American.
What's on your Italian?
Ring, ring, ring, ring, ring, ring.
Provolone, ham, pros--
Hello?
Um...
Oh, okay.
WOMAN: Okay, the next one is Italian.
What comes on the Italian?
It comes with a provolone cheese...
Hello?
I'm gonna do one with turkey, ham...
[ Cellphone rings ]
What kind of salad do you have?
It's just iceberg lettuce, and you can have anything on top.
Hello?
What comes on your -- your Philly?
Philly is onions...
Hello?
What's on your Italian sub?
Provolone cheese, boiled ham...
Hello?
Yeah, I'm trying to get lunch right now.
That's okay.
What were you saying about the Italian?
The Italian has provolone cheese...
Try to get under his skin a little bit.
Is your beef grass-fed?
Can I get the roast beef well done?
This is what we have today, so it's not.
Is all this meat thinly sliced?
Yeah, we slice everything real thin.
Okay. Hello?
Yeah.
All right, here, I just want to make sure we have everything
'cause you're sort of throwing me off a little bit.
So, I have a meatball --
Hello?
"Now, you know this is all on whole wheat, right?"
Now, this is all on wheat bread, right?
No. It's all on white.
Yeah. No, I said all wheat.
It's okay.
I missed the wheat part.
Switching to the wheat, she was very accommodating.
[ Cellphone rings ]
Hello?
Start walking away. Start walking away.
You've got to be kidding me!
Um...
I am coming back there,
and I am gonna take care of this myself!
Roast beef. Pardon me. Sorry.
She left.
Hopefully, she comes back.
CANCRO: The customer walks out --
It's something that happens every day.
I think she handled it pretty well.
You know what? Come pick up the order yourself.
There were seven or eight subs there.
It's not that big of a deal.
NARRATOR: While Scott is pouting about the lost customer,
his co-worker brings the subs to the back fridge.
Can't let 'em get to you.
Are you kidding me?!
You are ridiculous! I don't have time for this.
Who?
[Bleep]
I don't know.
That was a mistake made.
He's probably concerned about waste for --
you know, it's gonna reflect on him poorly.
WOMAN: You are ridiculous! I don't have time for this.
Are you kidding me?!
Yes.
Ashley truly epitomized,
you know, what you're supposed to do.
Right away, made the decision.
No big deal -- a day in the office.
NARRATOR: Scott handled the order
but became rattled when the guest walked out.
Ashley's frustration was just below the surface,
but she took the walk-out in stride.
Rich took the customer aside
but considered reusing the sandwiches, a company no-no,
while Jeanna was friendly and accommodating
and didn't let the walk-out get to her.
Coming up...
This is not the sandwich I ordered.
...you've got to see it to believe it...
[ Laughs ]
NARRATOR: ...when our actors and candidates face off.
I'd really rather not have to call the authorities.
Good? All right, go ahead. Go ahead. Go.
NARRATOR: The customer is always right,
but what if they're not actually a customer to begin with?
MAN: My roommate came in like an hour ago and brought me this.
I was supposed to have a number 13.
Okay.
Can I just exchange it?
SCOTT: What -- What was in there?
Dude, I...
Peanut butter and jelly.
Yeah, that is definitely not a 13.
See, we don't even -- Like, we don't even have --
Do you have a napkin?
[ Chuckles ]
My roommate came and got it. I gave him money.
It's up to them to judge that situation, to judge the person.
It could be a scam.
This is not the sandwich I ordered.
I got a 13.
That doesn't even look like a sandwich, bro.
Yeah, dude.
[ Laughs ]
I mean, there's no meat on it.
Look, man.
That's PB&J with the crusts on it, dude.
I know.
And my roommate gave me this.
Okay. So you're saying that you got the wrong sandwich?
Yeah.
I apologize for that.
That's fine.
Ashley truly epitomized,
you know, what you're supposed to do.
Really impressed.
Yeah. Just want a 13.
Okay. I'll make you a 13. That's no problem.
Cool.
NARRATOR: Rich is taking the meat
from the subs abandoned earlier to make a new sandwich.
Are you kidding me?! I don't have time for this.
Dude, was that an old sandwich in the back that y'all just had?
You -- You didn't slice it.
No, I sliced the sandwich and put it on.
It was on wheat bread. I switched it to white bread.
That's all I did.
I'm not trying to make a big deal out of this, but...
'Cause it was on wheat bread and you wanted it on white bread,
so I switched it for you.
That's it. That's the only thing I did, buddy.
I mean, it just looks sketchy,
like you took that from a sandwich in the back.
Dude, I didn't.
And here's another one for you that we just sliced.
CANCRO: That's not acceptable.
Where'd that sandwich come from -- the back room?
So a little disappointed there.
And that is not -- that's not what I ordered.
He said you guys gave him this.
There is no way that came from here.
Yeah?
Yeah, we don't even have that kind of bread in the store.
Like, the paper's ours, but the bread and the --
We don't keep anything like that even on the property.
And I gave him money. He said he paid here.
That's not possible. This didn't come from here.
He might have taken your money
and made you a peanut-butter sandwich,
but this didn't come from here.
I mean, I don't think he would do that.
There's nothing I can do.
No.
Figure it out. Thanks.
I'd go talk to your friend, though, for sure.
Yeah.
She felt, you know, this wasn't right.
So she made her call, and you got to respect her for that --
her decision in that situation.
But that's the thing, though.
I mean, we don't even have, like, peanut butter here,
so I think he must have gone to a different location
or something like that.
Or he's just messing with you.
Yeah, one or the other.
There's no way he would do that, though. That's crazy.
Is there any way I could just exchange this for --
I mean, just anything?
It doesn't have to be the Italian.
If you want to donate, like, half a sub
to the charity that we're doing, we could do that for you.
And how much is that?
Donate like 3 or -- 3 1/2, 4 bucks.
Thank you, bro. Appreciate it, man.
He was probably at a different store is what happened,
'cause we don't even have peanut butter and jelly.
You know, he did make a sale
and didn't have the customer just walk out angry,
so that was a victory.
There you go, sir.
Have a good one.
Have a good one.
NARRATOR: Rich had a big laugh, but the joke was on him
when he was called out on reusing sandwich meat.
Jeanna shut down immediately
when she refused to replace the sandwich.
Scott gave a sub and even got some cash for charity,
while Ashley gave a new sub
without even looking at the returned one,
making sure the customer left happy.
MAN: All right, guys, Justin's going in.
BOND: Go, Justin.
NARRATOR: Charity can put compassion to the test.
Our managers will have to decide what to do
when faced with a man who needs a little help to get by.
JUSTIN: How you doing?
Good. What can we get for you?
Kind of pull him over, like, you know, you're kind of embarrassed.
What's up?
Uh, I don't have any money and...
I was wondering maybe if I could just get a sandwich.
I could, you know, maybe wash the windows
Sorry.
Yeah.
Sorry, buddy.
Like, okay. All right.
CANCRO: The policy of managers is their call
to what to do in any situation.
I was wondering if I might be able to...
Yeah.
Well, listen, it's your lucky day.
I feel like being generous,
so I'll make you a sub on the house, all right?
Okay.
Giving, making a difference in someone's life.
Ashley, way to go. Good job.
JUSTIN: If I could maybe get something small, just...
Yeah.
Get some water. Have a seat.
Okay.
How you doing?
Get a sandwich or something?
And if you could help me out...
I'm starving, man.
I'm sorry.
Okay.
You have a good day.
You too. Thanks.
Yeah.
RICH: If you have any questions, let me know.
I was gonna buy it out of my own pocket,
but I didn't bring my wallet today, so...I'm sorry.
I can't do nothing for you, man.
Go clean the window.
RICH: I think it looks good.
Hey, man, I'm sorry. I'm gonna have to ask you to go.
I can't let you do that.
I'm so sorry.
Okay.
If you can come up with $2, I can get you a sandwich.
I'll give you this card, and if you can come up with $2...
What's this? What is this?
It's a free sub with a $2 donation,
so if you can come up with $2, I can get you a sub.
I can't just give away food.
All right, you too.
CANCRO: She didn't lose her cool and was gracious,
but I thought maybe she would have turned
and gone and made a sub.
Yeah, I know you said you -- you couldn't have me outside.
I can't have you doing it in here, either.
And I have guests in here, and it's not appropriate.
I'm gonna have to ask you to leave.
Please.
I'd really rather not
have to call the authorities or anything.
Thank you.
Sorry.
Have a good day.
Jeanna could have been more warm with that person --
a little standoffish.
[ Blows ]
Got the window all cleaned up.
I don't know if maybe...
There's really nothing I can do for you, man.
Yeah.
CANCRO: Again, I think Scott kind of staying with his stance
that he chose.
Not great but, you know, okay.
Hi. You don't have to worry about doing this.
Oh. I-I insist.
Why don't you go ahead
Okay.
Once I get this all done, can I get a soda, too?
I'm being generous giving you just the sandwich.
Let me give you a cup of water.
I'll clean this right up.
You're welcome.
That's exactly what I would have done.
Okay, thank you.
No, thank you. Sorry.
Yeah. Have a nice day, okay?
Thank you. I really appreciate it.
Thank you.
Hey, dude, listen, can't have you doing this, man.
Yeah.
I can't. I didn't give you anything.
I would feel bad if you did it.
Yeah, no, I'm, you know -- I'm just starving.
I know, dude. I know.
Justin.
Where you from?
I'm, uh -- Well, I'm originally from Mass.
I'm not looking for a handout. You know what I mean?
I know you're not. I know you're not. I appreciate that.
Even, like, you know, a handful of tomatoes.
Let me see what I can do.
Okay.
You know what I mean? Let me see what I can do.
It's a surprise.
Just please take this stuff and please go.
Thank you.
Rich paid for it.
That's unbelievable. Love that.
Way to go, Rich.
NARRATOR: Jeanna was firm.
She held her ground but boycotted charity.
Scott was nice but drew his line quickly and kiboshed compassion.
Rich acted with empathy and even paid for the sub himself,
while Ashley was kind and helped instantly while setting limits.
Coming up, the new employee is out of control.
ANDREW: Oh, God.
MAN: Yo.
You took a bite of his sandwich?
This isn't gonna help.
NARRATOR: And our team of actors
will be testing the candidates
to see who deserves their own franchise,
but this time, with a shocking twist.
We saw everything.
Go ahead.
I want you to go big on this.
NARRATOR: We're sending another actor in
to see how the managers handle the many antics
of our new employee, Andrew,
except for Scott, of course,
who's already fired the troublesome trainee.
Honestly, I don't think you're working out, man.
I think you're gonna have to go home.
Yeah, I'm -- I'm really sorry.
ANDREW: There you go, bro.
Oh, God.
It slipped.
Just gonna look at me?
I'm real sorry about that, man. I'll wrap it up.
He just launched a sandwich at me.
I didn't throw it at him.
[ Chuckles ]
I did not throw it at you.
All right, don't worry about it, man.
Oil, vinegar, salt, pepper, oregano, and that's it?
I don't know how you accidentally
throw a sandwich at someone, though.
Yeah?
It definitely -- Absolutely.
You wanted the 7, right?
CANCRO: Rich supported the new employee.
Really class act there.
Yeah.
Oh, my God.
I can't take it.
You could get hungry working here.
Take a bite of that sandwich.
All right, here we go.
[ Laughs ]
Your boy just ate my -- took a bite of my sandwich.
I'm sorry?
Lookit.
I think it was just the -- the knife.
Do you give your people lunch breaks?
We do.
That's not acceptable. That's not okay.
He should have been taken right in the back room.
She should have not let that happen.
Thanks.
Hey, Ash, uh, I kind of lied to you.
I did take a bite of the sandwich.
I'm sorry.
I don't know. I didn't really think about it.
No. I feel bad that I lied to you.
A little disappointed with that,
that more extreme, immediate action wasn't taken.
Good. How are you?
Not too bad.
NARRATOR: Meanwhile, because of firing Andrew earlier,
Scott is whizzing through his day.
You have a wonderful day.
JIMMY: Uh, can I get a 7-inch turkey breast, please?
Absolutely.
A little too much lettuce, please.
Can you put it, like, on the whole piece of bread, please?
Evenly spread it so I get it, like, in each bite, please.
[ Chuckles ] Okay.
"Is this too many? Is this good for your liking?"
Is this too many? Is this good for your liking?
JIMMY: You don't have to give me an attitude.
I'm not. I'm just trying to get your sandwich right.
"No, I didn't want it cut. I didn't want it cut."
Dude, I said I didn't want it cut.
My bad.
Do you want me to remake it?
JIMMY: S-Sure. Yeah.
All right.
Jeanna stepped up. Love that.
Andrew, kind of give Jimmy sort of like a look, stare-down.
Jimmy, you be staring at him back.
JEANNA: And no cheese?
That's for you.
I don't know why you're giving me such a hard time.
I want you to eat it. I want you to bite it.
Yo. Dude.
You took a bite of his sandwich?
Why don't you go ahead and go in the back?
You step in the back, please.
He's new. I'm so sorry.
All right, we'll keep him in the back.
He just made you angry,
and you took a bite out of his sandwich, and you can't do that.
[ Clapping ]
Way to go, Jeanna.
Support her 100%.
That's exactly what she should have done.
It's crazy, right?
Andrew -- He seemed like a nice guy,
but now I think he's kind of a time bomb waiting to happen.
NARRATOR: Ashley didn't act,
even when her employee admitted eating a customer's sub.
Jeanna managed Andrew's mischief
and acted immediately by letting him go.
Rich stood up for his employee.
He excused Andrew's action and kept the customer happy.
And Scott acted decisively, letting Andrew go hours earlier.
No more Andrew meant no more drama.
Coming up, all hell breaks loose...
Hello!
...and the candidates have one last chance
to prove they can handle it.
Oh [bleep] Okay.
All right, guys, stand by.
Bro, you okay?
Holy [bleep]
Oh, my God!
I want you guys to go in there and raise holy chaos.
[ Laughter ]
All right, Vin, Meg. Go.
NARRATOR: We're sending in a pair of lovers
who are about to go through a crazy engagement...
MAN: Shawn.
NARRATOR: ...a moocher...
MAN: Mark Thomas, be on standby.
NARRATOR: ...and a dysfunctional family
to challenge the candidates like never before.
All right, they're in, guys.
I'm gonna go to the bathroom, okay?
What's up?
I'm actually gonna propose to my girlfriend.
Okay.
Could you put it under her sandwich,
like on the bottom bread?
You know what I mean? I'm really nervous.
[ Chuckles ]
Yeah, thanks.
No problem, dude.
Thanks.
Shawn, get in. Go. Go, Shawn.
No problem.
Mark Thomas, you're gonna follow Shawn -- right after Shawn.
SHAWN: How you doing?
Shawn, you get that cup and get right to the ice.
MAN: Yeah, I'll take that.
Can we get like five subs made in like five, six minutes?
Okay.
All right, guys, start arguing.
WOMAN: Don't hit me. You don't hit me.
MAN: Okay, relax.
WOMAN: Guys, just order.
SCOTT: Excuse me, guys.
Hey, guys. Do you just want to take a step back?
And we'll take care of them, and then we'll take care of you.
Take a bite. Go throw it away.
Go throw it away. Go throw it away.
Hey, ma'am. Ma'am. She'll take your order.
Wait a minute. Wait a minute.
Okay, guys, I just -- I just --
This isn't gonna help.
You know I don't like mayo.
What do you mean you threw it out?!
But you know I don't like mayo.
Vin, call for help.
Excuse me. Can I have some help?
I'm sorry. I don't know why you're freaking out.
CANCRO: Scott did ask another crew member
to go out to the trash.
He was dealing with
the screaming people in front of him.
It was good management of the whole situation.
Dump it. Just flip it.
MAN: Take all those cups, Shawn.
See all the condiments, all the salt, the pepper?
Whatever's there.
MAN: Guys, hurry up We have to get out of here.
Please Sir. Sir, sir, sir.
I need you to stop yelling.
I'm not yelling. It's just how I talk.
CANCRO: Watching Scott in that situation --
very calm, collected,
and he showed a lot more patience than I would have.
You can't get any more ice, buddy. I'm sorry.
We're gonna have to move this right outside for you, okay?
Yeah, I'll help you out, though.
It's all right. It's all right, bro.
Hold on. We found the ring.
What?!
Megan, will you marry me?
Oh, my God! Yes! Yes! Yes! Yes! Yes! Yes!
Oh, my God! Oh, my God!
CANCRO: Great job by Scott.
Answered the chaos with calmness.
Oh, wow. [ Chuckles ]
Okay.
So, I was wondering if you could put this in her sandwich.
I've never done this before.
That's all right. Me either.
VIN: That's fine.
Let's send the family in.
[ Indistinct shouting ]
WOMAN: I don't know, because I'm vegetarian.
No! No, no, no! What are you doing?!
Sounds great.
What are you doing?
WOMAN: What do you have that's vegetarian?
MARK THOMAS: I have issues if I don't have this dog with me.
Guys, we got like two minutes. Come on.
Hey, guys, come on.
Will you marry me?
WOMAN: ...to order, and then you would...
Yes! Yes, yes, yes, yes, yes!
[ Cheers and applause ]
Yes!
All right, Megan, go nuts about the dog.
Why is there a dog in here?
It's, like, freaking me out right now.
Shawn, grab the cups. Put them in your bag.
VIN: Okay, just get the dog out of here.
Why do you have the dog in here?
CANCRO: Ashley should be controlling the situation,
and she's got to step up.
How could you bring a dog in a restaurant?
You have no manners.
[ Telephone rings ]
Yeah, okay. Okay. Will you be quiet?
[Bleep] Both of you, mind your own business.
You want to stay in the line of fire and handle the situation.
Let somebody else answer that phone.
That's not good.
[ Indistinct shouting ]
Can you put the ring in the sandwich,
Okay.
All right, perfect. Thank you.
Oh [bleep]
Bro, you okay?
Oh, no.
All right, guys, stand by.
Bro, you okay?
Yeah.
Do you want me to pull it back in?
Holy crap.
Oh, my God!
Oh, my God!
CANCRO: Wow. Well, having his shoulder go out --
That's pretty tough to just stay with it.
I am, too.
Roast beef on the sub.
No, don't do mayo.
Don't do mayo.
VIN: No.
Oh, no! What are you doing?!
What'd you throw it out for?!
Come on. Are you kidding me?!
Do you want the roast beef or the bologna?
Come on.
MAN: Guys, give him your order.
[ Indistinct shouting ]
You're doing the roast beef and bologna.
MAN: A large number 7, the big number 7.
I got engaged!
Oh, my God. Congratulations.
Everybody, stop.
Are you getting the mayonnaise on your sandwich?
MAN: You know why he's getting emotional?
I see -- Are you getting emotional?
You look emotional.
Emotional? Over some sandwiches?
VIN: Why do you have the dog in here?
Have him outside. Keep him outside.
MAN: Shut up.
Can we pay, please? Can we pay, please?
CANCRO: Rich lost it towards the end there.
We have to give some credence to his shoulder going out.
Maybe that had something to do with it, as well.
My girlfriend's in the bathroom right now,
[ Gasps ] That's so cool.
No, this is gonna be, like, the topper of the day.
Yeah, she is. Thanks.
Can I get a large soda? I just want a soda.
All right, our dysfunctional family's come in.
Guys, tell her what you want. Just tell her what the order is.
Okay, what's one I can start?
Can you have roast beef?
Oh, what are you doing? What are you doing?
MAN: Yeah, a large number 7.
Vince, climb in that pail. Climb in that pail.
WOMAN #2: We're going.
Let's go.
She's got the cheese, Dad.
Start taking all the cups out.
[ Indistinct shouting ]
All right, guys. All right.
You can see it starting to get to her now.
The level is going up.
Will you marry me?
Yes! Yes! I'll marry you!
Oh, my God.
Congratulations, you guys.
[ Indistinct shouting ]
Can you not put him on the counter?
He's not supposed to be in here.
CANCRO: Jeanna did make a comment about the dog.
None of the other candidates did.
[ Indistinct shouting ]
[ Laughing ] She never noticed Shawn.
This is not okay to see him taking those cups.
I want to go get those back.
Will you just take the dog outside?
You're in my way. You have the dog right in my face!
Hey!
[ Indistinct shouting ]
Hello! Hello!
How about you do that, huh?!
Everybody out! It's done. Out. Everybody out.
CANCRO: Jeanna stepped up, trying to get crowd control.
She did the best she could there.
I've worked at Jersey Mike's for two years,
and this is the craziest day I've ever seen in my life.
NARRATOR: Ashley shut down and let the chaos control her.
Rich hurt his shoulder, which threw him off his game.
Jeanna took control of the crowd
but didn't notice the stolen goods.
And Scott stayed on top of the ice thief,
kept his cool under pressure,
and met the chaos with calmness.
They're all great, but I'm ready to make the pick.
NARRATOR: Coming up...
And the winner
of their own Jersey Mike's Subs franchise
is...
And the candidates never saw this coming.
NARRATOR: Now that their workday from hell is over,
our candidates are about to find out what we've been up to.
And for one of them, life is about to change forever.
BOND: I'm Walter Bond,
and, of course, you recognize your founder and C.E.O.,
Peter Cancro.
You four are considered among the top employees
from around the country.
Congratulations.
TOGETHER: Thank you.
You think you're here to take part in a corporate video.
What you don't know...
is that you were handpicked for a competition.
As we were watching your every move on hidden cameras,
and we saw everything.
[ Laughter ]
Each of you faced the exact same challenges
to see which one of you is ready to win a prize
that will change your life forever.
One of you are about to win
your own Jersey Mike's Subs franchise.
It was amazing. It was indescribable.
Oh, my goodness.
I'm excited and anxious.
This has been my ultimate goal.
The challenges were difficult and some absolutely crazy.
I thought you'd like to see a little bit of what I saw.
What's on your Italian?
Hello?
Hello?
[ Laughs ]
Prepatini?
Prosciuttini.
Prepatini?
RICH: Prosciuttini.
Mmm. Mmm.
Oh, wow.
ANDREW: You could get hungry working here.
You took a bite of his sandwich?
This is the craziest day I've ever seen in my life.
[ Laughs ]
Scott, you have so much to prove
to your family and to yourself,
and we believe you've done that.
Ashley -- so dedicated, so disciplined.
You've got a great future with our company,
and we look forward to growing with you.
And, Rich, looking after your daughter, your wife --
bringing that into the workplace with your employees,
your customers -- it really showed through.
And, Jeanna, the young mother, four children --
Don't know how you do that.
So, a lot of the skill set shows through
in your management and your enthusiasm in the workforce.
Great job.
Only one of you will walk away with your very own franchise.
Winning would mean the world to me,
to have accomplished my dream.
RICH: It would be great
to leave something behind for my daughter,
give my wife something to be proud of.
You've all made me so proud, and you're all so deserving.
ASHLEY: I eat, breathe, and sleep Jersey Mike's,
so it would just be, like, wow.
I mean, that would mean all of my dreams have come true.
And the winner of their own Jersey Mike's Sub franchise,
worth over $350,000, is...
...Rich.
Congratulations.
RICH: Thank you from the bottom of my heart.
[ Voice breaking ] Dada did it, baby.
We're gonna go to Dada's work, gonna open the door.
This week -- I mean, I was kind of...
really touched by the whole thing.
I can't believe -- Your backgrounds, your past,
your life story really touched me -- emotional.
This guy is the winner.
But I want to let you know...
...that all three of you
are gonna get your own franchise, as well.
[ Applause ]
I'm so happy for you guys.
And I want -- And I want to be at each opening
and work with you, with you, and with you.
And you better watch out,
'cause you know I'm a little crazy behind the counter.
I have goose bumps right now.
A dream come true.
Hey.
I don't.
SCOTT: I don't think any of us do.
Oh, I love this guy.
I do, too, man. I do, too.
-- Captions by VITAC --
Closed Captions provided by Scripps Networks, LLC.