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My name is Ben Dabdin, and I am the chief operating officer
at Sentiments, Inc. We are a manufacturer and importer of
home and pet textile products.
We primarily produced pet beds and decorative home products.
Before Nextiva, we were using AT&T, and really there was
massive limitations with that.
In fact, I had no idea what the limitations were until I
moved over to Nextiva.
And we were really using a two line system, and it always
required someone to come out.
And anything we wanted to do, any features we wanted to add,
even lines we wanted to add, always required so much work
and also, additional fees in capital to get it implemented.
It really wasn't that flexible, and we were looking
for a more flexible, more dynamic solution.
I think the value added from using Nextiva and using voice
over IP is well worth it.
I'd be willing to pay more for the service just because of
the quality, how flexible and dynamic it is, and the level
of customer service that we're receiving is
incredible as well.
Nextiva's customer service is outstanding I was kind of
floored by how receptive they were, how much they cared.
I didn't feel like a script was being
read to me or anything.
I felt like they were really interested in seeing what my
needs are, making sure that they were met.
We do a lot of business internationally, so it's very
important that when we're communicating with our
suppliers overseas and we're going through a lot of
details, that we don't get any dropped calls
or interrupted calls.
And that's something that I've noticed with Nextiva.
We've had no issues with our international calls.
Critical communication is what allows this business to
happen, and being able to communicate effectively, and
being able to have a reliable phone system like Nextiva with
reliable customer service reps is so critical to the proper
function of my business and the success of my business.