Tip:
Highlight text to annotate it
X
We started with two or three meetings with Keep it Simple, our partner...
This was very important, they call it a discovery workshop, because we stated all our needs,
and the objectives for our website.
From this day, they got us a proposal, then we started the project.
It was a three, four months project. We had not many troubles in terms of fine tuning.
In terms of performance, we have more than 800,000 client visits, at the moment, at the website.
This is a huge number for us but we don't have any problems and the clients have high expectations
about service in OK! teleseguros. And we don't have any complaints about the service of the website.
From the initial moment, we intended to build up a self service platform.
With the help of Keep it Simple, we aimed higher. We have additional features that we initially
didn't have in mind, in terms of self service.
The client can print documentation, make an endorsement and change the car or additional coverage...
We have a better solution for clients in terms of self servicing.
OK! teleseguros is, by it-self, a different company... not only for the group of young employees but also
for the agility of those employees. I think that before, when having an IT project it was very difficult
to find such agile teams on IT side and that was the biggest differentiator.
The agile methodology was a real match to OK! teleseguros way of working.