Tip:
Highlight text to annotate it
X
To configure the module first of all we need to create some extensions and Queues, in order
to use it in the Call Center Module.
Go to the PBX TAB and create
a couple of extensions.
The next step is create a Queue.
And add dynamic members to
the queue. In this case we want to use the callback login mode and we need to use the prefix S plus the extension number and
the priority.
S means that the extension will be mapped as SIP device instead an Agent.
Set the strategy as fewestcalls.
Now save the changes.
To enable the IM service is necessary enable the access to the Unembbeded PBX via Security
Tab.
Go to the advanced settings
Turn on the access to the Unembedded PBX.
Update your password
And save.
Go back to the TAB PBX, scrolldown to select Unembedded PBX.
Go to Tools then Sip Settings.
Probably you need to confugure the NAT settings of your PBX, you can press the button autoconfigure
or disable the NAT option.
We need to add two fields to handle the sip messages.
Add the field: outofcall_message_context = sipsms Click add field and add: accept_outofcall_message
= yes
Save and Reload.
Close the tab.
Go to the CallCenter Tab to configure the access.
First add a Callback extension.
We will create two, first the 1500 with Agent Name: Agent 1.
Save.
Now add the second extension, 1501 with agent name: Agent 2. Save.
Now we need to assign the Queue previously created to be used as Incoming calls.
Now
we need to start the dialer service. Once we see as running go to the tab WebRTC Agent Console.
Now Login.
Remember
that only works in the callback mode.
Now you can see the embedded phone as registered.
Let make a test call to our voicemail.
You can see the message are working too.