Tip:
Highlight text to annotate it
X
KPN: Good afternoon, KPN Mobile, how can I help you?
Mark: Hi, Mark speaking, I'm calling on behalf of an customer of mine
Mark: .. and it's regarding a problem, not with his blackberry as such, but what I am recieving
Mark: .. on his behalf from blackberry. Did I reach the right department?
KPN: Yeah, sort of, yes.. but it all depends to what this leads too.
KPN: .. but up till now I still understand. Mark: Right, what happens is this:
Mark: I am recieving an amazing amount of yuk from blackberry for our mutual customer. That is what happens.
KPN: yeah Mark: 3000 emails a day, which say that you have to leave the mail
Mark: .. that you should NOT reply to it and that it will be processed by the associated server.
Mark: And the emails contain an attachment, a very small one, but still 3000 emails.
Mark: He called me in a panic yesterday, he thought that he was hacked or his blackberry account was hacked.
Mark: I told him there was nothing to worry about, this is just garbage from blackberry and they got a problem.
Mark: With a lot of effort I tried to get a hold of somebody at blackberry.. KPN: *laughter* Yeah ...
Mark: .. and that conversation is out on the internets for one and all to listen too.. That was a very entertaining and fun conversation..
Mark: .. and they say: "No, you'll need technical support for this issue, and that will cost you. "
Mark: And I started wondering about why I should pay to solve a problem within their network.
Mark: So they tell me to call the carrier, and that's what I'm doing. KPN: And that is KPN in this case. Mark: Exactly.
KPN: So if I understand you correctly the customer is recieving a large amount of email from the blackberry servers..
Mark: A lot?
KPN: .. and those emails tell the customer that these mails are being processed by the server..
Mark: Let me grab that email for you. I got a copy of one. KPN: Yes, cause when I got the full text..
KPN: I think I already know who to turn to and I know for a fact that he wants to know the exact message in the mail.
Mark: Naah, bullsh!t, it's my mail server and it doesn't run any crap made by blackberry.
Mark: And the day that blackberry gets a say in what I should run on my mailserver, is the day I get a say in how they run their business.
KPN: Right.. and eh .. The amount? How many?
Mark: 3003.
Mark: Per day.
KPN: Did you customer give his KPN customer id? Mark: No.
KPN: Did you ... Mark: I didn't ask for it.
Mark: I was hoping that this would be enough.. KPN: To get this sorted with blackberry.. yes
Mark: that was the whole idear, and I'm willing to give you the url to ... KPN: Aah, no, that won't be a problem at all.
KPN: Let me get in touch with our technical support desk to see what their take on this is.
KPN: .. so that could mean that I would have to put thru to them.
Mark: Yeah, sure, all good for me. KPN: So please hold for a bit.
Mark: I'll wait patiently. KPN: That's fine.
KPN: Thank you for waiting! Mark: Yeah ..
KPN: Well.. the technical service by blackberry.. be happy you didn't pay for it because it's a real easy to solve problem.
KPN: But, it is a problem created by the customer and not by blackberry!! Mark: *echo*