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Click the button to send an SMS invitation
Enter the customer’s phone number
The download link will be sent to the customer via SMS
The customer will be notified of the pending support session
Once the customer clicks the URL in the SMS message
the download will start immediately
The customer can follow the on-screen instructions to install the app
After the app has been installed
the remote assistance screen will be displayed to the customer
Once the customer taps the remote support button
the remote support session will begin
The representative can connect to a customer using just the customer’s phone number
The representative starts by entering the customer’s phone number
The customer starts the remote support application
taps the remote support button
and the support session begins
Even without the client’s phone number
The customer can still enter a 6-digit connection code
The representative can tell the customer the 6-digit connection code
The customer then enters the code in the application
taps the remote support button
and the remote support session begins