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In this section we're going to be discussing a model known as 123s of customer service.
I'm Pamela Unruh with Expert Village. Now let's start with the obvious point in the
123s of customer service and that would be our number one. Now your number one is dealing
with only one customer at a time. Be very personal with this customer. Now we talked
about some basic elements before that can help you put this model into effect. Use the
customers name remember that makes the customer feel like an individual, use a proper greeting
or any kind of greeting at all. Let the customer now that you are aware that they are there
and you do want to help them. But again we discuss about how when you go into a place
and you pull a number you feel like you don't even have an identity no more you're just
a number to the person behind the desk at the deli counter or the DMV or where ever
you go. If you use the customer's name then they are going to feel like it's a more personal
experience and often times just by using the customer's name you can defuse an unpleasant
situation. If the customer approaches you angry just by using their name, it can be
very effective in calming them down. Again just to irritate it's most important to be
personal and make that customer feel like they are an individual.