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My name is Pierre Briscoe I have worked for transport for London for coming up to 11 years.
My job title is a network traffic controller. You always think about the customer...
the customer comes first, first and foremost but without the customer...
to be honest then we wouldn't be in a role.
We're on a call out now. We've got contractors Thames Water who are doing emergency works...
on a burst water main.
As you can see they've marked out a blue marking there...
where they are going to be actually digging the work. So this particular junction here will be closed off.
Hence why I have got to close this stop. I'm going to site a temporary stop...
so the passengers can go to the temporary stop first rather than close it and there's nowhere for them to go.
We'll have to retake this one again actually -- it's not going in!
Because we have got contractors working, they are digging a big hole in the middle of the road...
just behind the van and erm...
Will you wait 'til the next 139 or 189 comes...
I'll make sure that you get on your bus. I'll stop it for you yeh?
Thank you very much
Here you go madam.
That's wonderful Thank you Very much indeed, that's most kind of you.
You have a good day
Thank you very much
Bye bye
Every Journey Matters to everybody, whether they are going to the hospital, airport, work...
the office, anywhere at all. It is a great day because you know that you have achieved something...
even if you don't see the outcome of what you're doing...
you know that you have done something important, and that gives you great relief and pride in what you do.