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In my opinion, in order to succeed in this post, you need to already enjoy customer contact;
this is absolutely essential; to really have customer service in your DNA.
"Customer Service Centre Who's behind this service?
It wasn't by chance that I came to work for Baloise. At the time I already knew some employees who worked for departments both in-house and externally.
So I'd heard some great things about Baloise and that made me want to come and work for them.
I completed my business training and have since spent my entire professional career within local insurance companies.
I've now been here for 17 years. It's a long time, but it's gone by very very quickly. There's been no time to gather dust.
What, I think, gives me most satisfaction is relatively simple: it's earning the customer's trust,
whether this is an actual customer or just someone asking us a question. This may also be an external department colleague.
To earn their trust and, as a result, sense their recognition and satisfaction. I don't think there's a greater reward than that.
It's perfectly positioned, you can see the setting we're in. We're right in the centre of Lausanne,
the site is fantastic, the offices are ventilated, functional, bright - it's ideal.
What's great at Baloise is how easy it is to communicate with the various departments.
It's extremely important, the fact that we already have an extremely varied business and that the training here is excellent.
So, new employees start off gently, they're monitored, rather than just being thrown into the arena.
Someone is always assigned to keep an eye on them, enabling them to really feel at ease.