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bjbjBrBr My role at Wales & West Utilities is an IT project manager. Our initial problem
was an organization restructure, which was back in 2008. My business being business users
could not come up with their requirements in time. I actually saw Winshuttle in 2007,
in an SAP UK user group, and realized that that product would meet one of my business
needs at some point in time. Back in March 2008, when we had this organization restructure,
we also had to do a lot of things with our asset structure at the same time, and Winshuttle
was the answer for that, for us. As I said, we had this organization restructure, and
I knew about Winshuttle from the SAP user group, and got in contact with the sales team,
set a demo up for it through a WebX solution, and got my business users together, to show
them that there was no real pressure on them giving me the requirements, because all I
needed was in the spreadsheet, effectively. We set this demo up to the business users,
and they really enjoyed it. They actually came back and said, It cannot be that easy.
We then got an evaluation license of it and showed them that in our quality system that
we could take their spreadsheet with a few rows of information in and actually do the
processing that they required without any coding, so it made them really comfortable
about the choice. Within Wales & West Utilities, we use Transaction, Run, and Query. Most of
it is around Transaction and Run. Within the error management team, we got 100% usage of
licenses. Every person either has a transaction or a run license. The way we improve the data
quality is we have about 800 field engineers doing about 1 million jobs a year, some of
the data they capture in the field, we cannot actually validate until it comes back to the
back office, and then that is captured within the iDock validation process. When these iDocks
fail, the error management team them contact the engineer in question and capture the actual
information that they require. They do this in a spreadsheet. Prior to Winshuttle, they
would have done that in the spreadsheet, opened up into SAP, and then manually typed that
information in again, so in effect double-capturing. Now what we allow them to do within that team
is capture it in the spreadsheet and run validation transactions within the spreadsheet, and then
when that is successful, upload into SAP, so they concentrate on the spreadsheet capturing.
That, therefore, allows us to have a streamlined process. This is really important for us,
because if we do not actually capture an element of the jobs, some of our revenue stream is
then impacted, because our customers demand 100% accurate data. We use Winshuttle to improve
the speed of us allowing that, to get that revenue stream back into the business. The
benefits of Wales & West Utilities have seen since the adoption of Winshuttle is we use
it everywhere. We actually challenge every change request that would have been an ABAP-style
program for said transaction within SAP. We challenge those change requests now and say,
Why are we not using Winshuttle for it? In the first instance, we got quantifiable benefits
in the fact that we can reject change requests because we say, Winshuttle should be able
to satisfy that. The benefits that give us is particularly within finance, for example,
they would use spreadsheets to summarize information. Then put that summary entry as the financial
entry into SAP, with a reference back to the spreadsheet, because of the line item count
in the spreadsheet. We now simply upload that spreadsheet into SAP, so the journal entries
are much more detailed in SAP than they ever were. Secondly, we also use it around process
improvement. We use it in our dispatch operation, which is about responding to gas emergencies,
and we have 1 hour from the call from the user. If one of our systems are down, but
SAP is still up and running, we do not want to use that part of that hour by doing the
3 or 4 SAP transactions. Though the volume count is very low, the time-saving for us
in that 1-hour instance is very good. It allows us to meet our SLAs with the regulator in
that area. The cost-cutting benefits within Wales & West Utilities, we have not actually
reduced any costs, but we have most probably saved costs. We have had opportunities where
we needed to upload from third-party systems, sometimes hundreds of thousands of records,
where we would have had to employ a temporary resource to do that. With Winshuttle, we do
not need to do that. We can actually make the decision, Yes, we want to upload these
records, and we record the transaction and they are uploaded. We have actually done it
through cost-saving rather than cost-cutting. Within Wales & West utilities, we got 45 licenses,
which are all located in our head office, in Newport and Wales, which represents about
5% of the user base within that office, but in context, some of the teams are 100% usage.
Within our error management team, every single one of them has a Run license. Within other
areas of the business, because of the specialist need of it, there is only one person probably
that would have that license usage. It really splits, but again, about 5% of our user base
has got a Winshuttle license. We have been customers for 4 years, and we want to grow
that customer base within the organization, as well. We are looking at other products
within the Winshuttle portfolio to improve process improvement, which is around workflow
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