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Icon's award winning, Customer Communications Management solution delivers up to 16 times
return on investment in just three years. 'Sounds too good to be true doesn't it?
But take a look at this... a report produced by leading independent consultants, Forrester...
"Companies spend millions of dollars managing customer correspondences.
Evaluating the Return on Investment of correspondence management proves that organizations can realize
a return within a year by optimizing content production, consolidating vendors and systems,
and reducing paper usage. This ability to realize a return on investment helps make
customer communications management software a good investment despite poor economic conditions"
There are just too many uses and benefits of Icon solutions to mention here - and there
will be some that are unique to the Insurance sector.
With over 50 European success stories to its credit, Icon has proved itself one of the
leading providers of advanced CCM solutions .............. and is well qualified to illustrate
the benefits you can expect in your role... Management of customer correspondence is a
core area of Enterprise Operations that can yield dramatic reductions in cost, as well
as huge improvements in service & control -- vital in a world increasingly empowered
by the mobile internet, yet challenged by security, legal and compliance issues.
Gartner projects that 90% of corporations will be providing information to customers
on mobile devices by 2014. That means greater personalisation, but also more self-service.
And just as internal Paper transactions moved to PC's, 33% of organisations expect over
half their employees to use Tablets for form filling within 5 years -- up 15 times from
2% in 2012. This is partially why 'focusing on enterprise
Customer Correspondence Management' is something that industry analysts believe can bring large
returns on investment very quickly. Discovering the costs of document creation
and output management across an entire enterprise is often difficult. A typical enterprise uses
at least 6 different systems across multiple channels, brands and languages.
Yet therein presents a consolidation opportunity -- one which Icon's best-of-breed software
is ideally suited to. There are also significant opportunities in
process simplification and customer responsiveness; but establishing a repeatable, cost-effective
and common approach will require new disciplines. To fully exploit the benefits, seeking advice
on information management best practices will assist in identifying and mitigating risks
throughout the project and beyond. Operations Directors engage Icon Solutions
to: - Discover how to consolidate multiple document
systems into a single, intelligent system enabling flexible processes
- Empower paper replacement strategies - Drive down the costs of creating and delivering
all document types - Personalise a new generation of mobile electronic
communications - Improve document control and compliance
- Baseline to enable costs and ROI opportunities to be clearly understood.
There are just too many uses and benefits of Icon solutions to mention here - and there
will be some that are unique to the Insurance sector.
However we can group the economic benefits for all sectors into 4 headline areas:
- Cost savings - Improved customer service
- Increased content efficiency - Reduced compliance risk.
Evaluating the impact of strategic enterprise technology and complementary process change
is a sophisticated task, particularly if the full benefits are to be realized. Icon can
guide you through options, evaluations and ROI analysis to establish the scope, size
of savings and transformational improvements your organisation can expect.
By working with Icon you will be joining some of the most forward thinking and dynamic businesses
in Europe and indeed, around the world. If you would like to explore to transform
your Customer Communications and deliver an exceptional return for your business, seize
the initiative and contact Icon today.