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well over the last fifteen years 4Com
has primarily been selling
other people's products so we've been selling Samsung telephone systems and
Siemens telephone systems and so on
and of course theoretically especially at the beginning 4Com really didn't
have anything but its staff
you know we we were sales and service companies so we'll be selling products
installing them and helping
customers to understand what can be achieved through telephony
so having skills and a great deal of them was very very important both from
a consultancy perspective and a delivery perspective
well that's been part of the learning curve over the last fifteen years
when you start off in a business for the first time trying to build something
special
you tend to think ok, we're paying quite highly and
and doing more so two-dimensional stuff like motivating and
events and things like that for staff
in a naïve sort of why you believe that's how you're going to
retain your staff and
get them to stay with you and get better and better over the fifteen years that
we've
really learned that pried and achievement other things which most
motivate staff
and therefore customer service has become a major part in our staff
retention
really good staff have pride in their achievements and
if your service company, then you have to have great customer service
in order to retain great staff