Tip:
Highlight text to annotate it
X
I'm Odile, customer relations manager at Bouygues Immobilier.
I take over from the sales advisors
and handle customers until they get their houses.
Customers are private individuals,
split between investors
and new customers
who are buying their first new house.
Currently, I'm managing 6 projects and about 400 customers.
I explain the acquisition phases to them,
from the reservation to the delivery.
The customer sends me any change requests,
such as moving a socket or replacing a bath with a shower tray.
I then check with the technician and architect on the technical feasibility
and send the customer a quote.
Will the customer have their rolling blinds when their home is delivered?
This was ordered in July.
I meet with individual customers in our sales office
and ask them to choose interior elements, such as carpets,
soft surface coverings, ceramic wall tiles or floor tiles.
Throughout the construction process, customers get brief "site info" updates:
where we are, what we've done, any bad-weather set-backs...
and we show them pictures of the site's progress.
There is a pre-delivery visit,
when we visit the home with the customer
and check there are no faults or objections.
The purpose of these visits and customer interaction
is to create a home that is truly ready by delivery.
We are always going out,
we don't just sit behind a desk, we move around a lot.
What I also really like about this job is working with my colleagues:
the programme manager, the technical manager;
going on site and meeting the architect,
the contractor and the workers who teach us a lot about their jobs.
Then working with the customers,
because the real goal is to satisfy and reassure them
and, above all, to promote Bouygues Immobilier to our customers.