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Pottery Barn has created a personalization home
deep in the heart of Tennessee. It's just wonderful to know that we're a part
of creating something personal for that person. Not just a blanket that you're sending them,
you're actually putting their name on it, making it personal for them.
Well, when we personalize something, it's no longer just for a customer.
It's for a mom, or a dad , or a bride or groom. I'm proud to be part of that.
To be on the other end of that. Every single step is done in-house here to
make sure that we can control the quality that goes into
our product. We pride ourselves on not only offering a
quality product, but quality service and quality experience.
We're not going to delegate that type of responsibility to somebody else.
I've worked here for twenty-eight years. I am the last person who touches the product
and I make sure it's perfect.
Every one of our techniques are handcrafted and precise.
We've fine-tuned those techniques to really offer just a top quality product
that sets us aside from our competition. If you want it personalized, Pottery Barn
can do it. Personalization takes a great gift
and turns it into the perfect gift. Well, whenever I'm giving someone a gift,
I just know that, what comes from the heart reaches the heart.
If you're going to give a gift to your mom or spouse,
you want it to be heartfelt. We add the heartfelt sentiment to whatever
item it is. But, I can just imagine what it does for them
to look inside a package and see, you, know,
"Wow! This was made just for me." To open something and you know that
it was made for you, just for you, that's priceless.