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Hi,I have a reservation.Johnson-Paul Johnson.
Let me see..ah,yes,Mr.Johnson.We have a single smoking room for you.
Wait.I was supposed to have a nonsmoking room.
Oh,really?there must have been a mistake in the reservation.Just a moment,please.
This isn't getting off to a good start.
Ok.the mistake was ours,so we'll give you a free upgrade to one of our business suites.
A business suite?
Yes.It has a separate living room,a private spa,a stereo,a computer,and a balcony overlooking the pool.
I could get used to that.
We'll take your bags to your room.In the meantime,I'll need you to fill out this registration card.
All right.
While you're here,be sure to take advantage of our hotel facilities
a full gym,massage by appointment,business center,and twenty-four-hour room service.
I should just lounge around here and skip my client meetings.