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>>> GOOD MORNING, THANKS FOR
JOINING US.
I'M JUDITH AND WITH ME TODAY I
HAVE KEVIN AND NICHOLAS.
ON TODAY'S BROADCAST, WE'LL
COVER A VARIETY OF
INCLUDE EIV, CASE MANAGEMENT,
THE NEXT GENERATION OF EMS
ROLLOUT, DIS UPDATE, AND THE IKE
CONVERSION CONVERSATION, THAT'S
BEEN LONG OV
IKE SPENTION.
A COUPLE OF NUMBERS TO BRING
EVERYONE UP TO SPEED.
CURRENTLY WE HAVE 5,153
HOUSEHOLDS WHO ARE CURRENTLY
PARTICIPATING IN DHAP IKE.
THE MAJORITY OF THESE HOUSE
HOLDS ARE SPREAD BETWEEN
LOUISIANA AND TEXAS WHICH
SEVERAL STILL IN OUTLYING
STATES.
THIS IS A SIGNIFICANT DROP FROM
OUR ORIGINAL REFERRAL OF 51,857
AND IF YOU REMEMBER, THERE WAS A
LOT OF WORK THAT'S GONE INTO
THAT NUMBER TO WHITTLE IT DOWN
OVER THE PAST COUPLE YEARS, AND
IT'S THAT NUMBER AND THE NUMBER
WE HAVE RIGHT NOW THAT'S MADE
THE COMPELLING ARGUMENT FOR
DHAP EXTENSION.
NOW, AS YOU KNOW, WE'RE
SCHEDULED TO END THE PROGRAM
MARCH 31st AND WE'VE BEEN IN
TALKS ABOUT AN EXTENSION AND A
CONVERSION FOR QUITE SOME TIME
NOW.
AND IT'S BECAUSE OF THE NUMBERS
THAT WE HAVE, THE 5,153
FACT THAT THIS POPULATION IS
PROBABLY THE HARDEST POPULATION
WE'VE YESTERDAY TO SEE THROUGH
DHAP THAT OMB HAS DECIDED TO
EXTEND THE PROGRAM.
NOW, I SAY OMB HAS DECIDED TO
EXTEND THE PROGRAM BECAUSE
THAT'S ACTUALLY HOW THIS
EXTENSION HAS ROLLED OUT.
WE'VE SUBMITTED ALL INFORMATION
AND THEY ALONG WITH THE STATE OF
TEXAS, LOUISIANA, AND FEMA, HAVE
BEEN LOOKING AT THE POPULATION
AND CONSIDERING WHAT TO DO NEXT.
AS YOU KNOW, WE'RE IN A PRETTY
CONSERVATIVE CLIMATE RIGHT NOW
FISCALLY THROUGHOUT THE
GOVERNMENT AND AS OUR LAST
BR
ENDED WITH NOT QUITE, YOU KNOW,
THE SECURITY OF WHETHER OR NOT
WE WERE GOING TO GET THE
CONVERSION, I STILL HAVE NO
UPDATES TO REPORT ON THE
CONVERSION.
ONE THING FOR SURE, THOUGH,
BECAUSE OF THE FACT THAT THISES
POPULATION IS THE HARDEST HIT
PRETTY TIGHT BUDGET YEAR RIGHT
NOW, ALL PARTIES HAVE AGREED
THAT AN EXTENSION IS NECESSARY
TO CONTINUE TO ASSIST IN THIS
POPULATION, AND I, AGAIN, AS WE
MENTIONED IN DECEMBER, I
ATTRIBUTE THAT COMPLETELY TO YOU
AND ALL THE WORK YOU'RE DOING
OUT THERE.
THE I
TO GET US ON THESE FAMILIES AND
THEIR SITUATIONS AND THEIR
FINANCIAL LIMITATIONS HAS REALLY
BEEN ESSENTIAL IN TELLING THE
STORY OF THIS POPULATION, AND
HAS DIRECTLY IMPACTED WHETHER OR
NOT WE WERE ABLE TO GET THIS
EXTENSION.
WHILE WE WOULD LIKE TO HAVE
GOTTEN
SOONER, WE'RE EXCITE UNDERSTAND
WE AT LEAST HAVE THAT TO
CONFIRM.
RIGHT NOW AND THAT BOTH STATES
ARE ON BOARD.
NOW, SOMETHING INTERESTING ABOUT
THIS EXTENSION IS THAT IT'S NOT
FOR A FULL CALENDAR YEAR.
THE EXTENSION AS IT STANDS, AS
IT'S BEEN APPROVED, HAS ONLY
YEAR 2011.
THAT IS, THE END OF SEPTEMBER.
WITH THAT IN MIND, OMB HAS
DECIDED THAT WE WILL CONTINUE TO
PUSH FOR CONVERSION VOUCHERS AND
WE WILL CONTINUE TO MAKE THE
CASE FOR THIS ASSISTANCE FOR
THESE
TIME FRAME WHICH IS SIX MONTHS
FROM THE END OF THE PROGRAM
RIGHT NOW, THAT BOTH STATES AND
FEMA HAVE DECIDED IT IS
APPROPRIATE TO BE ABLE TO ASSIST
THESE FAMILIES AND TO CONTINUE
TO PUSH FOR CONVERSION VOUCHERS.
IF WE SHOULD HAVE A CONVERSION,
SOMETHING THAT ALL PARTIES
MENTIONED TO US IS THAT THEY
EXPECT THAT THIS CONVERSION TO
TAKE PLACE PRETTY QUICKLY, AND
GIVEN THE STATISTICS AND
DEMOGRAPHICS OF THE PEOPLE AND
WHERE THEY ARE, WE THINK IT
SHOULD HAPPEN PRETTY QUICKLY AS
WELL.
A COUPLE OF FACTORS WE'RE NOT
LOOKING AT THIS TIME AROUND ARE
QHU
AS Y'ALL REMEMBER, MARKETING
THESE FAMILIES, GETTING THEM
INTERESTED IN THE CONVERSION
VOUCHER, GETTING THEM TO APPLY
TO THEM TOOK A LOT LONGER THAN
ANTICIPATED.
IT WAS NOT EVER REALLY THE
POPULATION THAT WE'RE CURRENTLY
UNDER DHAP IN TEMPORARY HOUSING
OR APARTMENTS OR HOMES THAT WE
WERE ASSISTING
PROBLEM.
THEY WERE ABLE TO CONVERT CAN IN
PLACE MOST OFTEN WITH A COUPLE
OF MOVES HERE AND THERE BECAUSE
OF HQS, BUT FOR THE MOST PART,
THEY WERE PRETTY SMOOTH.
FEMA, THE MAJORITY, THE SOLE
POPULATION WE'RE LOOKING AT THIS
TIME, WE EXPECT THAT CONVERSION
SHOULD
CLEARLY, THERE WILL BE A COUPLE
OF EXCEPTIONS, UNITS THAT DON'T
PASS INSPECTION, HOUSEHOLDS THAT
DON'T PASS BACKGROUND CHECKS,
THINGS LIKE THAT, BUT FOR THE
MOST PART, BASED ON THE
INFORMATION THAT WE'VE GOTTEN
FROM Y'ALL, WE FEEL PRETTY
CONFIDENT THAT WE CAN TRY TO
MEET THE EXPECTATIONS OF
OCCUR THREE MONTHS MAXIMUM FROM
THE END DATE.
NOW, THAT END DATE CAN CHANGE.
AS Y'ALL HAVE SEEN THROUGH THE
COURSE OF THIS PROGRAM, THAT END
DATE MOVES AROUND QUITE A BIT,
BUT WHAT I CAN SAY RIGHT
VOUCHERS AT ALL WHATSOEVER.
WHAT DOES THIS MEAN TO YOU?
WHAT IT MEANS IS THAT IF WE HAVE
NO APPROVAL OF CONVERSION, THE
PROGRAM WILL CONTINUE TO RUN AS
IT HAS BEEN RUNNING, CONTINUED
WITH DHAP ASSIS
PAYMENTS, QUARTERLY EVALUATIONS
AND MEETING WITH THE FAMILIES.
WE'RE GOING TO STAND DOWN FROM
ANY HQS INSPECTIONS THAT HAVE
TAKEN PLACE AND WE DON'T WANT
YOU TO DO ANYTHING THAT WOULD
UNKIR FEES ON YOUR END AND IF
THIS IS SOMETHING THAT'S
HAPPENED I KNOW WE'VE RECEIVED A
COUPLE OF
Y'ALL AND WE'LL DEFINITELY
ADDRESS THOSE ONE-ON-ONE WITH
YOU BECAUSE SOME OF THE CASES
ARE VERY SPECIFICALLY, BUT ALSO
WE'LL PUT THEM OUT IN AN EMAIL
AS GENERICALLY AS POSSIBLE AS
SOME OF THIS COULD APPLY TO
OTHERS
SOME OF THE ISSUES THAT COME UP.
AGAIN, WE HAVE NO NEWS ON
CONVERSION AS IT STANDS.
HOWEVER, THEY DO SEE A NEED FOR
THIS AND IT'S JUST A MATTER OF
FUNDING.
AS WE'VE PROBABLY SEEN IN YOUR
OTHER HUD PROGRAMS, FUNDING IS
AN ISSUE AND AS YOU'VE PROBABLY
HEARD AND READ, A L
AGENCIES ARE CURRENTLY IMPACTED
BY FUNDING CAPS, SO IT'S
SOMETHING THAT IT'S GOOD TO HEAR
THIS -- THAT THEY SUPPORT
FUNDING FOR CONVERSION VOUCHERS,
BUT IT'S'S NOT GUARANTEED.
WITH THAT, I'LL TURN IT
MR.-- MS. MORRISON.
>> FOR THOSE OF YOU WHO ARE NOT
AWARE, I WORK WITH DISASTER
HOUSING PROGRAMS HERE AT HUD AND
IT'S MY PLEASURE TO BE HERE
TODAY CHATTING WITH YOU.
AS
EXPLAINED ABOUT THE CURRENT
STATUS OF THE DHAP IKE PROGRAM,
THERE ARE A COUPLE OF TAKE
AWAYS.
AGAIN, DHAP IKE IS A TEMPORARY
HOUSING PROGRAM AND AS IT
STANDS, THERE IS NO GUARANTEE
THAT VOUCHER FUNDING WILL BE
PROVIDED AT THE END FOR
CONVERSION.
SO AGENCIES MIGHT
THE ABILITY TO UTILIZE EXISTING
RESOURCES TO PROVIDE HOUSING TO
THEIR DHAP IKE FAMILIES, SO THIS
MAY BE AN AVENUE THAT Y'ALL
MIGHT BE INTERESTED IN PURSUING
TO PROVIDE A MORE PERMANENT
HOUSING OPTION FOR THESE
FAMILIES AT THE END OF THE
PROGRAM.
AS WELL,
HAVE RESOURCES TO ABSORB
FAMILIES, SO WE REALLY ENCOURAGE
GRANTEES TO START SEEKING OUT
OTHER HOUSING RESOURCES WITHIN
THE COMMUNITY THAT MIGHT HAVE
AVAILABILITY.
SOME JURISDICTIONS DO THAT
SHORT-TERM RENTAL ASSISTANCE
PROGRAMS FOR FAMILIES
BEEN AFFECTED BY IKE OR GUSTAV,
SO HOUSING AGENCIES MIGHT WANT
TO SEEK OUT THESE PROGRAMS FOR
ONGOING HOUSING ASSISTANCE FOR
THESE FAMILIES AND YOUR STATE
OFFICE OF DISASTER OR YOUR STATE
COMMUNITY DEVELOPMENT OFFICE
MIGHT BE A GOOD PLACE TO
FOR GRANTEES WHO HAVE BEEN
PARTICIPANTS WHO ARE VETERANS,
WHO ARE ELDERLY OR WHO HAVE
PERSONS WITH DISABILITIES, THERE
MIGHT BE SOME SPECIAL PROGRAMS
THAT COULD PROVIDE ADDITIONAL
ASSISTANCE.
YOU MIGHT WANT TO SEEK OUT THE
U.S
AFFAIRS, AREA AGENCIES ON AGING,
STATE DISABILITY OFFICES, STATE
AND LOCAL OFFICES OF ELDER
AFFAIRS, STATE OFFICES OF
VETERANS AFFAIRS, OR CENTERS FOR
INDEPENDENT LIVING.
AS WELL, SOME LOCAL AGENCIES
THAT ARE
WAY MIGHT ACTUALLY HAVE SOME
MORE SPECIFIC PROGRAMS TO ASSIST
INDIVIDUALS WHO ARE DISPLACED.
WITH RESPECT TO OTHER FEDERALLY
SUBSIDIZED HOUSING PROGRAMS,
GRANTEES MAY WANT TO INVESTIGATE
THE UNITED STATES DEPARTMENT OF
AGRICULTURE.
THEY HA
SERVICE PROGRAM.
ALSO, OF COURSE, HUD MULTIFAMILY
HOUSING PROGRAMS, AND AS WELL,
THE U.S. DEPARTMENT OF VETERANS
AFFAIRS HAS PROGRAMS FOR
HOMELESS VETERANS AS WELL AS
HOME LOAN SUPPORT FOR VETERANS,
SO THOSE ARE RESOURCES YOU MIGHT
WANT TO SEEK OUT AS
STATE SUPPORTIVE HOUSING
PROGRAMS.
IN ADDITION, THE USDA AS WELL AS
HUD HAVE WEB PORTALS FOR
SUBSIDIZED PROPERTIES BY STATE,
SO IF YOU WERE INTERESTED IN
RECEIVING THOSE LINKS TO THE
STATES, YOU CAN SEND AN EMAIL TO
DHAP-IKE@HUD.GOV AND THEY CAN
FORWARD THAT INFORMATION TO ME
AND I'LL GET BACK IN TOUCH WITH
YOU WITH MORE INFORMATION WITH
THOSE LINKS.
ALSO, WITH RESPECT TO
MULTIFAMILY PROPERTIES, YOUR
LOCAL HUD OFFICE SHOULD BE ABLE
TO PROVIDE YOU WITH A LISTING OF
SUBSIDIZED
LOCALITY.
NOW, PLEASE NOTE THAT THERE ARE
MOST PROBABLY WAITING LISTS FOR
THESE UNITS, BUT IT NEVER HURTS
TO CHECK AND SEE WHAT MIGHT BE
AVAILABLE.
IN SEARCHING FOR OTHER HOUSING
OPTIONS, YOU MIGHT WANT TO VISIT
THIS HUD WEBSITE, WHICH IS HUD'S
HOMELESS AND HOUSING PR
WEBSITE.
THE WEB ADDRESS IS
WWW.HUDHRE.INFO
WWW.HUDHRE.INFOSTORMWATCHANDSDID
THAT
THAT
THAT
THAT'SSOMEEXCITINGNEWS
THAT'SSOMEEXCITINGNEWS.GOV.
PLEA
PLEASEMAKE SURE PRIOR.GOV.
PLEASE MAKE SURE THE AGENCIES
HAVE THE APPROPRIATE RELEASE OF
INFORMATION ON FILE THAT IS SIGN
BY FAMILY MEMBERS IN ORDER TO
ACCESS THIS DATA.
RECENTLY,
HERE AT HEADQUARTERS HAVE BEEN
RECEIVING PHONE CALLS FROM
LANDLORDS WHO HAVE NOT BEEN
RECEIVING HOUSING ASSISTANCE
PAYMENTS FROM AGENCIES THAT --
ON BEHALF OF THEIR IKE TENANTS.
UPON RESEARCH, IT WAS FOUND THAT
SOME HOUSING ASSISTANCE PAYMENTS
WERE NOT
VARIETY OF REASONS, BUT MOST
OFTEN, THESE PAYMENTS WERE NOT
BEING MADE DUE TO NONCOME CAN
MINES ON PART OF THE --
NONCOMPLIANCE ON PART OF THE
FAMILY AND I ASK THAT YOU REFER
TO FREQUENTLY ASKED QUESTION
NUMBER 66 AND THIS WILL
REFERENCE THE ISSUE, BUT I'LL GO
INTO A
NOW.
CAN A PHA WITHHOLD OR ABATE A
HOUSING ASSISTANCE PAYMENT TO A
LANDLORD IF A FAMILY IS
NONCOMPLIANT.
A HOUSING ASSISTANT AGENCY
SHOULD NOT
PAYMENT TO LANDLORD.
FOR EXAMPLE, A FAMILY IS NOT IN
COMPLIANCE, SUBMITTING
INFORMATION REQUESTED TO HUD OR
THE HOUSING AGENCY IN A TIMELY
MANNER, THE FAMILY IS IN
VIOLATION OF THEIR FAMILY
OBLIGATIONS AND COULD BE SUBJECT
TO TERMINATION OF THEIR DHAP IKE
MEASURE IN THIS SCENARIO WOULD
BE TO PROCEED WITH TERMINATING
ASSISTANCE IN ACCORDANCE WITH
STANDARD OPERATING PROCEDURES
WITH THE DHAP IKE PROGRAM.
TO TERMINATE ASSISTANCE DUE TO
NONCOMPLIANCE, THE AGENCY MUST
GIVE THE FAMILY AN OPPORTUNITY
AND THESE PROCEDURES SHOULD BE
IN ACCORDANCE WITH YOUR AGENCY'S
ADMINISTRATIVE PLAN.
IF A HEARING IS REQUESTED, THE
AGENCY MUST PROCEED WITH THE
HEARING IN A REASONABLY
EXPEDITIOUS MANNER.
IF THE FAMILY REQUESTS AND
RECEIVES
THE FAMILY CANNOT BE TERMINATED
UNTIL THE HEARING OFFICER HAS
PROVIDED A WRITTEN DECISION.
SO THIS GUIDANCE IS IN PIH
NOTICE 2008-38, AND IF YOU HAVE
ANY OTHER QUESTIONS REGARDING
THIS PARTICULAR
CONTACT MISS TERESA PALADINO AND
SHE WILL BE MORE THAN WILLING TO
RESPOND.
ALSO, ONE OTHER NOTE, THE
DEPARTMENT IS IN THE PROCESS OF
IDENTIFYING FAMILIES WHO DO NOT
HAVE A DISASTER RENT SUBSIDY
CONTRACT
THE PROCESS OF REACHING OUT TO
AGENCIES IN ORDER TO CLOSE OUT
THESE CASES, SO IF YOU DO
RECEIVE A PHONE CALL FROM A
FIELD REPRESENTATIVE FROM AFORI
WANTING INFORMATION, PLEASE WORK
WITH THEM SO WE CAN GET THESE
CASES RESOLVE
POSSIBLE.
AT THIS POINT, I'LL GET A LITTLE
BIT MORE INTO DETAIL WITH CASE
MANAGEMENT.
CASE MANAGEMENT EFFORTS SHOULD
TAKE INTO ACCOUNT THE HOUSING
STATUS OF FAMILIES UPON THE
COMPLETION OF DHAP IKE.
SO PLEASE START ACTIVELY WORKING
WITH YOUR FAMILIES TO IDENTIFY
WHAT THEIR
PROGRAM IS OVER AND WHAT STEPS
THEY PLAN TO TAKE IN ORDER TO
REACH THAT GOAL.
THIS WOULD BE A GOOD TIME TO
START DISCUSSING WHAT OPTIONS
MIGHT BE AVAILABLE.
FOR INSTANCE, WHAT ARE THE PLANS
FOR A FAMILY WHO MIGHT NOT MEET
ELIGIBILITY REQUIREMENTS IF THEY
SUBSIDIZED HOUSING, SO IN THE
CASE OF SOMEBODY WITH A CRIMINAL
BACKGROUND, WHAT ARE SOME
HOUSING ALTERNATIVES THAT MIGHT
BE AVAILABLE TO A FAMILY SUCH AS
THIS?
ALSO, YOUR SOCIAL SERVICE
REFERRALS MUST BE MADE BUY CASE
MANAGERS RELATI
INDIVIDUAL DEVELOPMENT PLAN OF
THAT INDIVIDUAL.
REFERRALS SHOULD BE SPECIFIC TO
PARTICIPANT NEEDS AND BASED UPON
INFORMATION GATHERED FROM THE
NEEDS ASSESSMENT AND THE
INDIVIDUAL DEVELOPMENT PLAN.
SOCIAL SERVICE REFERRALS,
ENROLLMENT, AND RESIDENT
OUTCOMES, OF COURSE, ARE TO BE
SOFTWARE, WHICH IS OUR CASE
MANAGEMENT TRACKING SYSTEM FOR
DHAP IKE.
DOCUMENTATION SHOULD BE RECORDED
UNDER THE RECORD REFERRALS FOR
CRISIS AND SECONDARY NEEDS.
AS ALWAYS, REFERRAL FOLLOW-UP IS
REQUIRED BY CASE MANAGERS TO
ENSURE
IT IS STRONGLY RECOMMENDED THAT
FOLLOW-UP ON REFERRALS OCCUR 30
DAYS WITH CLIENTS AND SERVICE
PROVIDERS.
CASE MANAGERS ARE REQUIRED TO
UPDATE REFERRALS IN THE CASE
MANAGEMENT SYSTEM UNDER VIEW AND
UPDATE PROGRESS ON
IKE PARTICIPANTS SHOULD BE
ENCOURAGED TO CONTACT SERVICE
PROVIDERS INDEPENDENTLY AND
REFERRALS SHOULD PROVIDE THE
PARTICIPANT WITH THE SERVICE
PROVIDER CONTACT INFORMATION AS
WELL AS THE CONTACT NAME, AND
THIS INFORMATION SHOULD BE
LISTED IN ETO AS WELL.
I MAKE MENTION
HAVE BEEN IN THE ETO SYSTEM
SOMETIMES AND I'LL BE LOOKING AT
THE ACTUAL REFERRALS IN THE
SYSTEM AND I MIGHT SEE A NAME OR
AN INCOMPLETE SERVICE PROVIDER
AND REALLY ARE NOT AWARE OF WHAT
THE SAYS IS, FOR SO IF YOU CAN
BE AS COMPLETE AND DETAIL AS
POSSIBLE WITH
IN ETO, IT WOULD BE APPRECIATED.
AND AS YOU KNOW, FOR TRACKING
PURPOSES, GRANTEES WILL BE
MONITORED BY THE SERVICE
REFERRALS WHICH ARE ENTERED INTO
THE SYSTEM, SO IF YOU ARE
IDENTIFIED AS HAVING MISSING
REFERRALS OR UNRESOLVED
REFERRA
UP WITH THOSE DATA ELEMENTS.
PLEASE NOTE THAT REASSESSMENTS
MUST BE UPDATED EVERY QUARTER
FOR THE DURATION OF THE PROGRAM.
AND PARTICIPANTS MAY BE
REASSESSED MORE FREQUENTLY IF IT
IS DEEMED NECESSARY.
IT'S RECOMMENDED THAT AN
ESTABLISHED FOR ALL FAMILY
MEMBERS OVER THE AGE OF 18, AND
HUD MINIMUM REASSESSMENT
REQUIREMENTS SHOULD BE COMPLETED
FOR THE FOLLOWING AREAS.
UPDATED INCOME INFORMATION,
UPDATED EMPLOYMENT INFORMATION,
AND
INFORMATION.
I ALSO WANT TO MAKE MENTION OF
THIS AS WELL BECAUSE WHEN I GO
SURFING THROUGH THE ETO SYSTEM,
SOMETIMES I PICK A RANDOM FAMILY
AND WILL PULL UP A CUSTOM REPORT
AND THAT FAMILY MIGHT BE
IDENTIFIED AS A
2 FAMILY, BUT BASED UPON THE
EFFORTS IN THE SYSTEM, I MIGHT
SEE THAT THE FAMILY SHOULD BE AT
A HIGHER TIER LEVEL, MAYBE A 3
OR 4, AND AT THAT POINT I'LL
LOOK AT THE MOST RECENT
ASSESSMENT AND SOMETIMES I HAVE
FOUND THAT ONE OF THE THREE
AREAS THAT WE REQUIRE
ONE OF THOSE AREAS THAT MIGHT
HAVE A SIGNIFICANT IMPACT ON HOW
THE FAMILY IS TIERED, SO PLEASE
MAKE SURE THAT YOU, OF COURSE,
DO AN AUTHOR REREASSESSMENT, BUT
THESE COMPLETE THOSE AREAS
RELATED TO EMPLOYMENT,
EMPLOYMENT
INFORMATION.
THE CASE MANAGEMENT TRACKING
SYSTEM DOES ALLOW CASE MANAGERS
TO ON ENTER A FINAL HOUSING
STATUS FOR CLOSED CASES UNDER
THE REFERRAL -- I'M SORRY, THE
RECORD EFFORT TOGGLE BAR OF THE
SOFTWARE.
UNDOUNLTED EFFORTS SHOULD BE
INPUT F
HAD THEIR PARTICIPATION ENDED IN
DHAP IKE.
IF YOU HAVE DIFFICULTY ACCESSING
THE CLIENTS WHO HAVE BEEN EOP'D,
YOU CAN CONTACT YOUR INFORMATION
PATHWAYS REPRESENTATIVE AND THEY
SHOULD BE ABLE TO HELP YOU.
THERE'S A NEW FEATURE WITH THE
THOSE INDIVIDUALS WHO HAVE THE
ROLE SITE ADMINISTRATOR RECEIVE
COPIES OF THE CLOSED CASE EMAILS
THAT A CASE MANAGER WOULD
RECEIVE AFTER THE DIS FILE
TRANSFER.
WHEN
THEIR CONTINUING ELIGIBILITY
DETERMINATIONS ON THE RENTAL
SIDE, IT'S GOOD PRACTICE TO
REFER TO THE NEEDS ASSESSMENT OF
THE FAMILY TO COMPARE THE INCOME
INFORMATION NOTED IN THE
ASSESSMENT VERSUS WHAT THE
FAMILY IS REPORTING TO THE
HOUSING COUNSELOR.
IF THERE ARE DISCREPANCIES
WITH THE FAMILY TO CONFIRM WHICH
INCOME IS ACTUALLY THE TRUE
INCOME.
OF COURSE, IT'S NOT TOO EARLY TO
BEGIN THOIG ABOUT CLOSEOUT AND
WE'RE AT THE POINT WHERE WE DO
HAVE A NUMBER OF FAMILIES THAT
HAVE BEEN EOP'D FROM THE
PROGRAM, SO YOU WILL WANT TO
OF EOP FAMILIES TO ENSURE THAT
NECESSARY DOCUMENTATION IS IN
THOSE FILES.
WE DO UNDERSTAND THAT SINCE
THESE FAMILIES ARE EOP'D,
AGENCIES MIGHT NOT HAVE THE
ABILITY TO COLLECT ALL
INFORMATION, BUT PLEASE DO THE
BEST YOU CAN.
GO-TO MEETINGS.
THESE ARE WEBINARS THAT ARE
AVAILABLE FOR AGENCIES TO ASSIST
THEM WITH THE USE OF THE ETO
SOFTWARE.
SO IN ORDER TO SCHEDULE A LIVE
MEETING, YOU CAN REACH OUT TO
YOUR INFORMATION PATHWAYS
TECHNICAL ASSISTANCE PROVIDER,
AND THEY CAN
TRAINING, ASSIST WITH
DOWNLOADING INFORMATION, OR
ANYTHING ELSE IN TERMS OF
REPORTING.
ENSURE THAT YOUR REQUIRED FILE
DOCUMENTATION IS PRESENT AND UP
TO DATE, SO, OF COURSE, IN YOUR
CASE MANAGEMENT HARD COPY,
YOU'RE GOING TO WANT YOUR
CERTIFICATION OF FAMILY
OBLIGATIONS, AND A SIGN COPY OF
THE INDIVIDUAL DEVELOPMENT PLAN.
WHEN YOU'RE COMPLETING YOUR
QUARTERLY REASSESSMENT OR YOUR
CONTINUED ELIGIBILITY
DETERMINATION, THIS MAY BE A
GOOD TIME TO BRING PAPERWORK UP
TO DATE IF THE NEED EXISTS.
ETO, PLEASE DO NOT USE THE TRACK
CONTACT ATTEMPTS DROP DOWN MENU.
WHEN YOU'RE RECORDING EFFORTS,
YOU NEED TO UTILIZE THE RECORD
PROGRESS TOWARD MAIN IDP GOAL.
PLEASE BE AWARE THAT
NOT BE AVAILABLE TO AGENCIES
ONCE THE PROGRAM IS COMPLETED,
AND WE WILL NOTIFY AGENCIES IN
ADVANCE OF THE DATE THAT THE
EFFORTS TO OUTCOME SOFTWARE WILL
BE SHUT DOWN.
SO ADMINISTRATIVE USERS DO HAVE
THE ABILITY TO
CHIEF VAL DATA -- ARCHIVAL DATA
AND IF YOU HAVE CHECKED INTO
YOUR SITE ADMINISTRATOR WEB
PAGE, YOU WILL SEE THE DOWNLOAD
INSTRUCTIONS ARE AT THE TOP OF
THE PAGE.
MORE DETAILED INSTRUCTIONS CAN
BE SENT ON DOWNLOADING THIS
INFORMATION ON THE
NOTES, BUT, OF COURSE, IT'S ON
YOUR WEB PAGE IF YOU'RE A POINT
OF CONTACT OR INFORMATION
PATHWAYS CAN PROVIDE MORE
INFORMATION.
I WOULD LIKE TO CONGRATULATION
OUR GRANTEES.
I HAVE NOTICED THAT IN THE
SOFTWARE, Y'ALL HAVE BEEN MAKING
VERY DILL AGAIN EFFORTS TO
REDUCE --
REDUCE THE NUMBER OF MISSING AND
UNRESOLVE REFERRALS, SO THANK
YOU SO MUCH FOR DOING THAT AND,
OF COURSE, PLEASE FOLLOW-UP ON
REFERRALS.
AND IF YOU DO RECEIVE A
DEFICIENCY REPORT FROM YOUR T.A.
PROVIDER, PLEASE MAKE SURE THAT
YOU FOLLOW
TEN DAYS.
THERE ARE NOW TWO CASE
MANAGEMENT TECHNICAL ASSISTANCE
PROVIDERS AND, OF COURSE, THEY
CAN PROVIDE YOU INFORMATION ON
RESOURCES AND SUPPORT FOR CASE
MANAGEMENT AND SOFTWARE.
VANESSA PATTERSON COVERS THE
STATE OF LOUISIANA AND PARTS OF
THE REST OF THE U.S.
239-242-0665, AND YVETTE CAMEL
SMITH COVERS TEXAS AND OTHER
PARTS OF THE U.S. AND HER NUMBER
IS
AS ALWAYS, THANK YOU SO VERY
MUCH FOR YOUR HARD WORK AND ALL
THAT YOU HAVE DONE ON BEHALF OF
OUR FAMILIES.
WE REALLY DO APPRECIATE YOUR
EFFORT.
SO AT THIS POINT, I THINK I HAVE
TALKED QUITE ENOUGH, SO I WILL
TURN IT OVER TO MR. NICK HICKMAN
AND HE WILL PROVIDE S
INFORMATION ON HOW TO INPUT NEW
LEASES FOR THE INCREMENT IN
TRANSITION.
>> THANK YOU.
MORNING.
I'M MY NAME IS NICHOLAS HICKMAN
AGAIN WITH THE RESIDENT GROUP
HERE.
TODAY I'D LIKE TO SPEAK ABOUT
THE PROCESS THAT THE USER SHOU
FOR THEIR FAMILIES LEASES IN
DIS.
AS YOU'RE AWARE, FAMILIES WHO
MEET THE HARDSHIP EXCEPTION IN
THE PROGRAM, WHICH MEANS THAT
THEIR INCREMENTAL RENT
TRANSITION WILL BE FROZEN AT A
POINT IN TIME THAT THE HOUSING
AUTHORITY
APPROPRIATE, THEY SHOULD ENTER
THIS INFORMATION INTO DIS.
THROUGHOUT THE COURSE OF THE
PROGRAM THAT A FAMILY IS
PARTICIPATING IN THIS PROGRAM,
THE FAMILY MAY ENCOUNTER SEVEN
HARDSHIP -- SEVERAL HARDSHIP
SYSTEM IS DESIGNED TO TRACK THE
DIFFERENT LEVELS OF THE HARDSHIP
THAT THEY MEET AND TO TRACK THE
IRT EXCEPTION AMOUNT THAT THE
HOUSING AUTHORITY WILL BE
RESPONSIBLE FOR TOWARDS THE RENT
OF THE FAMILY.
I WILL BRIEFLY GO OV
SHOW HERE OF WHAT THE SYSTEM
LOOKS LIKE AND HOW TO PROPERLY
ENTER THIS DATA INTO DIS TO
ENSURE THAT THE HOUSING
AUTHORITY IS FIRST TRACKING
INFORMATION CORRECTLY IN DIS
AND, SECOND, TO ENSURE THAT THE
FUNDING IS APPROPRIATELY
FAMILIES TO RECEIVE THE
ASSISTANCE AND THE HOUSING
AUTHORITY IS REIMBURSED FOR THE
AMOUNTS PROVIDED, FOR THE AMOUNT
OF ASSISTANCE PROVIDED.
IN THIS FIRST SLIDE, IT SHOWS AN
EXAMPLE OF A DIS RECORD O
TYPICAL FAMILY RECEIVING
ASSISTANCE AND AS YOU CAN SEE,
IN SEVERAL DIFFERENT AREAS OF
THE RECORD, THE VERY FIRST POINT
YOU WANT TO LOOK FOR IS MAKING
SURE THAT ALL THE CHECK BOXES
ARE CHECKED FOR THE FAMILY HAS
BEEN C
AGREES TO CASE MANAGEMENT, THE
LANDLORD HAS SIGNED THE DHAP
CONTRACT.
IN ADDITION, YOU WANT TO ENSURE
THAT VALUES GREATER THAN ZERO
ARE ENTERED IN THE PAYMENT
STANDARD FIELD, THE FMR FIELD,
THE RENT TO OWNER FIELD, THE
LEASE RENT FIELD, WHICH
CALCULATES OUT THE
FIELD.
IN THAT HAP TOTAL FIELD, THAT IS
THE AMOUNT OF SUBSIDY THAT THE
FAMILY RENT WILL BE ATTRIBUTED
TO.
IN THIS SITUATION, WHEN THE
FAMILY HAS MET THE HARDSHIP
EXCEPTION OR
WAIVER AND THEY NEED A HARDSHIP
EXEMPTION FOR THEIR SHARE OF THE
RENT AS THE IRT HAS BEGUN MAY
2009, THE LANDLORD WILL GO INTO
THE CURRENT LEASE OF THE FAMILY.
IN THIS SITUATION, IT'S LEASE
RECORD ONE, AND
THE BOX, IRT EXCEPTION.
ONCE THAT BOX IS CHECKED, YOU
WILL BE REQUIRED TO ENTER IN THE
DATE THAT THE IRT EXCEPTION
BEGINS, THE IRT AMOUNT, WHICH IS
NEXT TO THAT DATE FIELD, WHICH
IS THE
PORTION OF THE RENT OR THE
AMOUNT THAT IS FROZEN OF THE IRT
STEPDOWN FOR THE FAMILY WILL BE
ASSISTED.
IN ADDITION, PLEASE WRITE IN
COMMENTS INTO THAT IRT EXCEPTION
FIELD NOTIN
CIRCUMSTANCES FOR THE FAMILY'S
HARDSHIP EXEMPTION.
IN THIS NEXT SHOT, YOU WILL SEE
THAT FURTHER HIGHLIGHTING THE
MAKE SURE YOU FILL OUT, CHTION
THE IRT DATE, THE IRT AMOUNT,
AND THE COMMENTS SECTION.
SEVERAL POINTS TO KEEP IN MIND
IS THE DATE FIELD.
THAT DATE NEEDS TO BE AFTER THE
HAP CONTRACT
PRIOR TO THE HAP CONTRACT
TERMINATION DATE.
IN ADDITION, THAT AMOUNT OF THE
IRT AMOUNT, JUST TO REINFORCE,
NEEDS TO BE THE AMOUNT OF THE
PHA'S PORTION OF THE RENT, AND
THAT PORTION, AS SOME OF YOU MAY
HAP TOTAL BECAUSE THE FAMILY
MEETS A REQUIREMENT THAT THEY
CANNOT AFFORD ANY OF THE IRT
STEPDOWNS OR MAYBE A PORTION,
WHATEVER THAT AMOUNT IS.
IT'S IMPORTANT TO REMEMBER THAT
IN THESE
FAMILY HAS ONE HARDSHIP WAIVER,
TO ONLY UPDATE THE ONE -- THE
RECORD THAT THE LEASE IS ACTIVE.
I'M GOING TO MOVE F
COUPLE SCREEN SHOTS.
ONCE YOU'VE ENTERED IN THAT
INFORMATION TO THE IRT DATE,
AMOUNT FIELD, AND COMMENT FIELD,
YOU WILL SIMPLY GO DOWN TO THE
BOTTOM OF THE LEASE RECORD AND
CLICK ON THE BUTTON "UPDATE
THAT JUST SIMPLY STATES THE
LEASE FOR THE INFORMATION YOU'VE
ENTERED IN THE IRT AMOUNT FIELD.
HOWEVER, AS I MENTIONED BEFORE,
THERE ARE SOME CIRCUMSTANCES
WHERE A FAMILY HAS MET AN
ADDITIONAL HA
AND AS AN EXAMPLE, I'LL WALK YOU
THROUGH THE STEPS NEEDED IN THIS
NEXT SLIDE TO SHOW WHAT YOU
SHOULD DO TO ENSURE THAT THE
RECORD IS PROPERLY UPDATED ON
THE FIRST LEASE AND THAT IRT
EXCEPTIO
SECOND HARDSHIP WAIVER ON THE
ADDITIONAL LEASES.
YOU WILL FOLLOW THIS SAME
PROCESS FOR EACH TIME A FAMILY
HAS A DIFFERENT HARDSHIP
EXEMPTION TO THEIR SUBSIDY
AMOUNT.
AND ONLY FOR A
RECEIVED A HARDSHIP EXEMPTION.
THAT'S A KEY POINT IN KEEP IN
MIND, THAT THE IRT EXCEPTION
CHECK BOX DATE, AMOUNT FIELD,
THE EXCEPTION COMMENTS FIELD ARE
ONLY FOR WHEN A FAMILY MEETS THE
HARDSHIP WAIVER.
IT IS NOT INTENDED TO TRACK THE
OF THE PROGRAM.
THAT ISN'T TRACKED IN THE LEASE
SIMPLY OTHER THAN AS THE HAP
TOTAL BEING THE CORRECT AMOUNT
OF SUB SUDDEN I DID THAT THE --
SUBSIDY THAT THE FAMILY EQUAL
STICE FOR.
THE STEPDOWN
OUTSIDE OF THE DIS PROGRAM.
MOVI
MOVING O WHEN THE FAMILY
RECEIVES AN ADDITIONAL HARDSHIP
EXEMPTION, WHAT YOU WILL SIMPLY
DO IS GO INTO THE CURRENT RECORD
YOU MADE THE FIRST EXCEPTION
AMOUNT IN AND AS YOU CAN SEE IN
THIS SLIDE, THERE'S THE
INFORMATION WE ENTERED AND AN
EXAMPLE FOR THIS FAMI
CHECK THE BOX FOR IRT EXEMPTION,
AND WE NOTED THAT THE EXEMPTION
BEGINS ON JUNE 1st, 2009, AND WE
ENTERED THAT DATE IN THAT DATE
FIELD AND WE ENTERED AN AMOUNT
OF $950.
SO AS AN EXAMPLE, THIS FAMILY
COULD NO LONGER
$50 TOWARDS THEIR RENT IN THE
COURSE OF THE PROGRAM.
SO THAT MEANS THAT THE AMOUNT
THAT THE HOUSING AUTHORITY WILL
PAY TOWARDS THE FAMILY'S RENT,
THE PHA'S PORTION, WILL BE
FROZEN AT 950 FOR THE COURSE OF
THE PRO
CONTRACT TERMINATION DATE HAS
BEEN MET, CHEFR COMES FIRST --
WHICHEVER COMES FIRST.
MOVING ON TO THE NEXT SLIDE, WE
SEE THAT
SITUATION IS GOING UPON A -- MET
A NEW HARDSHIP WAIVER OR
HARDSHIP EXEMPTION, SO IN THIS
SITUATION, WHAT WE WANT TO DO
FIRST IS UNDERDATE THAT CURRENT
RECORD AND WE'RE GOING TO CHANGE
THE HAP CONTRACT TERMINATION
DATE, AND THE HAP CONTRACT
DATE OF THE DAY BEFORE WHEN THE
NEW IRT EXCEPTION DATE BEGINS.
SO IN THIS SITUATION, AS YOU ARE
IN THE FIRST -- THAT CURRENT
RECORD YOU'RE IN, YOU'RE SIMPLY
GOING TO BE UPDATING THIS RECORD
THROUGH, ONCE YOU ENTER IN ALL
THE NEW INFORMING TO THE NEW IRT
EXCEPTION AMOUNT, YOU'RE GOING
TO CREATE THE NEW LEASE BY
CLICKING THAT NEW LEASE BUTTON.
HOWEVER, STEPPING BACK, WE WANT
TO GOOD THROUGH THE CORRECT
FIELDS TO UPDATE, SO ENSURE THAT
YOU'RE PROPERLY TRACKING
SO AS I MENTIONED, YOU UPDATE
THAT HAP CONTRACT TERMINATION
DATE TO BE THE DAY BEFORE THE
DAY THAT THE NEW IRT EXEMPTION
AMOUNT BEGINS.
ONCE YOU'VE TON, THAT YOU WILL
CLICK
WHAT THAT WILL DO IS YOU'RE
GOING TO -- YOU ARE UPDATING
THAT FIRST LEASE, SO YOU'RE
ENDING THAT HAP CONTRACT
TERMINATION DATE, SIMPLY JUST IN
DIS, NOT IN THE HARD FILE, NOT
WITH THE LANDLORD, BUT JUST
SIMPLY TO TRA
ONCE YOU'VE HIT "UPDATE CURRENT
LEASE" QUOLE GO BACK INTO -- YOU
WILL GO BACK INTO DIS, GO FOR
THE FAMILY'S RECORD, LOCATE THE
FAMILY'S RECORD, GO DOWN TO THE
BOTTOM OF THE LEASE RECORD TO
ENTER IN THE NEW IRT
INFORMATION.
SO IN THIS SLIDE, YOU WILL SEE
THAT THE
IS -- EXEMPTION FIELD IS STILL
CHECKED WITH THAT -- WELL, THIS
WILL BE THE NEW DATA BUT WILL
STILL SHOW THE OLD DATA AND YOU
WILL GO IN AND UPDATE AND AS YOU
CAN SEE, UNDER HAP CONTRACT
TERMINATION DATE, WE UPDATED THE
DATE TO 10/31/2010
IRT EXEMPTION DATE, WE PUT
NOVEMBER 1st, 2009.
EXCUSE ME, I WANT TO BACK THAT
UP FOR ONE MINUTE.
THE DATES HERE ARE A LITTLE
CONTRADICTORY, BUT WE JUST
DOING WITH THE LEASE TERMINATION
DATE -- OR EXCUSE ME, THE HAP
CONTRACT TERMINATION DATE OF THE
FIRST LEASE WILL BE THE DAY
BEFORE THE SECOND LEASE RECORD
IN DIS.
SO THAT IRT XECHINGS DATE WILL
BE THE -- EXEMPTION DATE WILL BE
THE DAY
TERMINATION DATE OF THE FIRST
LEASE.
YOU WILL ENTER THE NEW AMOUNT OF
$1,000, SO IN THIS SITUATION,
THE FAMILY HAD A CHANGE WHERE
THEY MAY, LET'S SAY THEY HAVE
LOST THEIR -- A JOB AND THEY
HAVE MET A FULL HARDSHIP WAIVER,
SO THE
WHOLE RENT FOR THE PRECEDING
MONTHS UNTIL THE END OF THE
PROGRAM.
SO YOU WANT TO TRACK THAT THE
IRT EXEMPTION AMOUNT CHANGED
FROM THE FIRST LEASE -- EXCUSE
ME, FROM ONE POINT IN THE
PROGRAM ASSISTANCE OF THE FAMILY
TO THE SECOND
TO UPDATE THE FULL AMOUNT IN THE
IRT AMOUNT FIELD AND AGAIN MAKE
IF YOU ARE NOTES -- FURTHER
NOTES IN THE COMMENT FIELD AND
ONCE YOU'VE MADE ALL THESE
UPDATES, YOU'RE GOING TO GO TO
THE BOTTOM OF THE SCREEN AND AS
THE SLIDE DOESN'T SHOW HERE, BUT
YOU GO TO THE BOTTOM OF THE
RECORD."
WHEN YOU CREATE THAT NEW LEASE
RECORD, WHAT DOES THAT IS
CREATES TWO LEASE RECORDS AS YOU
CAN SEE IN THE SCREEN SHOT, THAT
THERE WILL BE THE FIRST LEASE
RECORD SHOWING THAT THE FAMILY
QUALIFIED FOR HARDSHIP EXEMPTI
HOWEVER, MONTHS LATER THEY MET A
NEW HARDSHIP EXEMPTION WHERE THE
FULL AMOUNT OF HAP SUBSIDY WILL
BE PAID FOR BY THE HOUSING
AUTHORITY.
YOU WILL FOLLOW THIS SAME
PROCESS EACH TIME A FAMILY
QUALIFIES FOR
EXEMPTION, MAKING SURE THAT THE
PROPER DATE FIELDS ARE MET,
WHICH ARE THE IRT EXEMPTION
FIELDS, THE HAP CONTRACT
TERMINATION DATES ARE ALWAYS A
DAY APART.
QUESTIONS YOU WOULD LIKE TO GO
OVER, YOU CAN CERTAINLY REACH
OUT TO US AT DHAP IKE, AT THE
DHAP IKE MAILBOX OR CALL ME
DIRECTLY AT MY NUMBER, WHICH IS
301-718-7118, AND I CAN GO OVER
A STEP BY STEP PROCESS AS WELL.
THANK YOU AGAIN FOR THE TIME
THIS MORNING AND I'LL PASS THIS
BACK TO JUDITH.
>> THANK YOU, NICK.
THANK YOU FOR GOING OVER THE IRT
INFORMATION.
THAT'S SOMETHING PRETTY TIMELY
RIGHT NOW.
AS ANY OF YOU HAVE PROBABLY
VISITING YOUR PHAs AND BRINGING
OUT CONCERNS OR QUESTIONS ON
INFORMATION THAT POSSIBLY MIGHT
HAVE AN INTERPRETATION ISSUE.
I MENTION THIS BECAUSE I'VE
RECENTLY BEEN INFORMED THAT
ONLINE, IF YOU GOOGLE OUR FAQ
OR DHAP GUIDANCE, THERE TENDS TO
BE CONFLICTING INFORMATION ON
FAQs THAT WEREN'T UPDATED
CORRECTLY.
AN EXAMPLE OF THIS IS DEPOSITS.
DEPOSITS PAID, AND WHEN
INDIVIDUALS LEAVE UNITS.
AS Y'ALL KNOW, DHAP IS A
CONSTANT EVOLVING PROGRAM AND A
THAT IT'S NOT TRADITIONAL AND WE
ARE RESPONSIBLE AT THE END OF
THE DAY TO FEMA BASED ON THEIR
ELIGIBILITY, SO THERE ARE A LOT
OF THINGS THAT WE PUT IN PLACE
AT THE BEGINNING OF THE PROGRAM
THAT, AS IT STARTS TO UNROLL AND
UNRAVEL, W
ACCOUNT FOR.
A PERFECT EXAMPLE OF THIS WOULD
BE DEPOSITS AND INDIVIDUALS WHO
HAVE LEFT UNITS BECAUSE THE
PROGRAM WAS ENDING, NOT
NECESSARILY BECAUSE THEY WERE
ABLE TO.
IN THE FAQs OR THE GUIDANCE,
THERE WAS VERY FIRMLY WRITTEN
GUIDANCE THAT SAYS,
DEPOSITS CAN BE REISSUE,
DEPOSITS CAN'T BE REISSUED TO AN
INDIVIDUAL.
HOWEVER, WE HAVE SAID BEFORE ON
BROADCASTS THAT YOU HAVE CASE BY
CASE SCENARIOS.
A PERFECT EXAMPLE, I GO BACK TO
INDIVIDUALS WHO HAVE LEFT
BECAUSE THEY HAVE NOT BEEN
NOTIFIED UNTIL THE 11th HOUR, AS
WE ALL HAVE, THAT A
BEEN EXTENDED.
NOW, NOT TO BELABOR THE POINT
THAT SOMETIMES EXTENSION OF TAKE
A WHILE BECAUSE MANY
STAKEHOLDERS HAVE TO AGREE TO
EXTEND A PROGRAM.
WE KNOW THERE'S QUITE A BIT THAT
GOES UP ON HERE BUT IT ALSO HAS
A SEVERE IMPACT ON YOU AND THE
BECAUSE OF THAT, WE MAKE
EXCEPTIONS AND BECAUSE OF THAT,
WE DEFINITELY TWEAK OUR GUIDANCE
AND OUR GUIDELINES.
IS IT ALWAYS CAPTURED THE RIGHT
WAY?
WE WOULD LIKE TO THINK THAT WE
SAY THIS IN BROADCASTS AND SEND
IT OUT TO YOU IN NOTES, BUT
APPARENTLY IT DOESN'T ALWAYS GET
THE WEB AND WHAT PEOPLE CAN
ACCESS, SO AGAIN, I APOLOGIZE TO
THAT BUT WE'VE BEEN TOLD THAT
THERE ARE OUTGATED FAQs AND
OUTDATED GUIDANCE OUT THERE AND
WE WOULD LIKE TO TAKE THIS TIME
FINDING THESE THINGS TO UPDATE
EVERYTHING WE POSSIBLY CAN ON
THE
AND POSSIBLY GIVE MORE
CLARIFICATION.
IT'S BEEN INTERESTING HAVING QAD
OUT THERE WITH US, TO BE ABLE TO
COME BACK TO US AND SAY
INTERPRETATION CAN GO EITHER WAY
ON SOME OF THESE THINGS.
ALL INCOME, INCOME CALCULATIONS,
IT'S BEEN ONE OF THE BIGGEST HOT
THERE'S A QUESTION ON INCOME FOR
MINORS, WHAT CONSTITUTES A
MINOR.
THERE'S A QUESTION ON
CALCULATING NET INCOME, GROSS
INCOME, AND INCOME TAX REFUNDS.
AND CALCULATIONS LIKE THAT
OFTEN, IF
AND, YOU KNOW, CORRECTLY IS
LOOSELY DEFINE SOMETIMES, CAN
IMPACT A FAMILY ON WHETHER OR
NOT THEY NOT ONLY EXIT THE
PROGRAM SOONER THAN THEY SHOULD
OR IF THEIR CONTRIBUTION TO THE
PROGRAM, TO THEIR HOUSEHOLD'S
HAP PAYMENTS IS GREATER OR LO
AND BECAUSE OF THESE THINGS THAT
QA D IS FINDING, WE'RE GOING TO
COMPILE EVERYTHING WE CAN TO
SEND OUT TO YOU AND CLARIFY
THESE ISSUES, PLUS SOME OF THE
ONES YOU'VE RAISED OVER TIME AND
SEND OUT A DEFINITIVE MOST
UPDATED FAQ GUIDANCE, SOMETHING
MOST RECENT, BECAUSE AGAIN,
WE'RE VERY CONCERNED WHAT'S OUT
THERE ON THE WEB THAT PEOPLE
COULD POSSIBLY BE REFERRING TO
AND IT'S OUTDATED.
AND WHEN WE HAVE EXCEPTIONS LIKE
DEPOSITS, WE DEFINITELY WANT TO
MAKE SURE THAT WE TOUCH ON THAT
AND MAYBE WE CAN SPELL IT OUT A
LOT MORE, THAT
EXCEPTIONS BECAUSE OF PROGRAM
END DATES AND THINGS LIKE THAT.
YOU BRING UP THE FAQs AS WELL
BECAUSE THEY ALSO HELP US ON THE
CASE MANAGEMENT SIDE AND IT'S
SOMETHING WE ALSO REALLY NEED TO
TAKE NOTICE OF WHEN THE QAD
STAFF I
CASE MANAGEMENT SIDE, THE RENTAL
SIDE COULD EXIST AND SHOULD BE
RUNNING CONCURRENTLY OR CLOSELY
TOGETHER.
SO WOOS WE UPDATE ON THE RENTAL
SIDE, WE'LL CONTINUE TO LOOP THE
CASE MANAGEMENT SIDE IN AS WELL
SO WE CAN MAKE
EVERYTHING IS CONSISTENT AND
TOGETHER AND THAT YOU HAVE THE
MOST RECENT GUIDANCE.
IT'S ONE OF THE GOOD THINGS
ABOUT BEING EXTENDED AN
ADDITIONAL SIX MONTHS AND THAT
GIVES US SIX MORE MONTHS TO TIE
SOME OF THESE LOOSE ENDS
TOGETHER, BECAUSE AGAIN, WE
REALLY WANT TO TELL THE BEST
STORY OF THE DHAP IKE AND ALL
THE WORK YOU'VE BEEN ABLE TO
OUT THERE.
YOU'VE COME SUCH A LONG WAY FROM
OUR NICHE DHAP KATRINA PROGRAM
AND THE LEAPS AND BOUNDS IN
PROCESSES, IN PROGRAMS, IN, YOU
KNOW, DOING THE WORK.
WE WANT TO MAKE SURE WE
ADEQUATELY CAPTURE THAT AND WE
ALSO WANT TO MAKE SURE WE GIVE
DO THAT.
I WAS ALSO EXCITED WHEN SHE WAS
ABLE TO TELL YOU ALL ABOUT EIV.
IT'S BEEN A LONG TIME COMING AND
SOMETHING WE WERE BEGINNING TO
WONDER IF IT WAS AN URBAN LEGEND
OR NOT BUT WE IN FACT HAVE IT
NO
GIVES US A LITTLE BIT OF TIME TO
SEE HOW IT ROLLS OUT AND SHOULD
WE GET A CONVERSION, IT WILL BE
VERY TIMELY IN ASSISTING US WITH
THIS CONVERSION, SO WE ALSO LOOK
FORWARD TO THAT.
WITH THAT, SOMETHING ELSE THAT
WE LOOK FORWARD TO IS
NEXT GENERATION VMS.
I KNOW FOR THOSE OF YOU WHO HAVE
WORKED DHAP BEFORE AND ARE
WORKING DHAP NOW, YOU HAVE OFTEN
HAD THE DIFFICULT TASK OF TRYING
TO RECONCILE DIS,
ON FORS AND WE APPLAUD YOU AND
WE ARE GRATEFUL THAT YOU'RE ABLE
TO, YOU KNOW, MUFR THROUGHOUT
THE -- MANEUVER THROUGHOUT THE
DIFFERENT SYSTEMS AND ROLL WITH
THE PUNCHES AS WE ROLL OUT
THINGS, BUT WITH THAT IN MIND,
WE DEFINITELY HAVE SEEN HA
SYSTEMS, TO SIMPLIFY SYSTEMS,
AND TO HAVE EVERYTHING HOUSED
DIFFERENTLY.
AND WITH THAT, WE HAVE THE
NGVMS, THE NEXT GENERATION VMS
PROCESSED OR -- I DON'T KNOW
WHAT TO CALL IT.
NAME, BUT WE HAVE THAT COMING
UP.
WE'RE EXCITED ABOUT IT BECAUSE
WHAT IT IS IS TAKING HOW WE DO
BUSINESS, TAKING EVERYTHING
Y'ALL DO OUT THERE, AND CREATING
A BETTER WAY OF CAPTURING THE
WORK AND THE INFORMATION.
AS YOU KNOW, DATA IN, DATA
EVERYTHING FROM FUNDING TO
NUMBERS TO PROJECTIONS TO
REPORTS, TO REPORTS TO THE HILL
ON.
SO CAPTURING WHAT YOU PUT IN AND
ALL THE WORK THAT YOU DO AT THE
PHA LEVEL IS CRITICAL.
IT'S CRITICAL TO US HERE
BECAUSE, YOU KNOW, IT HELPS US
KNOW HOW MU
OR HOW THE PROGRAM IS WORKING,
IT'S CRITICAL FOR SHORTFALL,
CRITICAL FOR FRONTLOADING,
CRITICAL FOR SO MANY DIFFERENT
THINGS, BUT ALSO CRITICAL ON A
BIGGER NATIONAL LEVEL WHEN
TELLING THE STORY OF WHAT Y'ALL
DO, HOW THE FAMILIES ARE
ASSISTED, THE
DEMOGRAPHICS, THE INCOME ISSUES,
ETCETERA, ETCETERA.
WE RELY HEAVILY ON EVERYTHING
THAT YOU PUT INTO THESE SYSTEMS
TO BE ABLE TO REALLY EXPLAIN
WHAT HUD IS DOING, WHAT THE PHAs
ARE DOING IN THE COMMUNITY, AND
HOW MUCH ASSISTANCE WE STILL
NEED.
AND AS I MENTIONED EARLY ON, IN
THE
WITH FUNDING CUTS AND BUDGETS
BEING AN ISSUE, NATIONALLY AND
THROUGHOUT THE GOVERNMENT, IT'S
ALL THE MORE IMPORTANT THAT WE
REPRESENT THESE FIGURES
CORRECTLY.
SO WITH THAT, I WILL TURN IT
OVER TO KEVIN WHO WILL EXPLAIN
TO YOU AND DESCRIBE THIS
EXCITING VENTURE INTO VMS AND
OUR VISITS TO THE FIELD.
>> GREAT.
THANK YOU VERY MUCH, JUDITH.
MY NAME IS KEVIN SHERIFF WITH
TEE LOIT AND I'M THE PROJECT
MANAGER FOR THE NEXT GENERATION
VOUCHER MANAGE MANY SYSTEM
EFFORT AND WHILE I KNOW THAT'S
MOUTHFUL, WE HOPE AND FULLY
EXPECT THAT THE RESULTS OF THIS
EFFORT WILL GREATLY SIMPLIFY
YOUR LIVES IN PROVIDING THAT
VERY CRITICAL DATA THAT JUDITH
TALKED ABOUT.
SO WHAT IS NGVMS?
IT'S A BUSINESS PROCESS
PROGRAM, PROCESSES, TOOLS, DATA
THAT Y'ALL USE AND INTERACT WITH
AND INTERFACE WITH ON A DAILY
BASIS IN SUPPORT OF MULTIPLE HUD
RENTAL HOUSING ASSISTANCE
PROGRAMS, INCLUDING ALL
VOUCHER PROGRAMS AND OTHER
PROGRAMS THAT YOU AND OTHER
RENTAL HOUSING ASSISTANCE
PROVIDERS PARTICIPATE IN.
INCLUDING DHAP.
SO RIGHT NOW, WE'RE IN THE
PROCESS OF TRYING TO IDENTIFY
WHAT WE CALL THE CURRENT STATE
OF THESE PROGRAMS AND THE
PROCESSES AND SYSTEMS AND TOOLS
THAT SUPPORT THEM, AND IN ORDER
TO FULLY UNDERSTAND AND
COMPREHEND THE CURRENT STATE, WE
NEED TO TALK TO Y'ALL.
YOU'RE ON THE GROUND, OPERATING
THESE PROGRAMS ON A DAILY BASIS,
AND MAKING THEM WORK FOR THE
FAMILIES THAT YOU SERVE.
AND
HAVING TO USE THE SYSTEMS AND
REPORT THE INFORMATION, AND GET
THE ASSISTANCE TO THESE
FAMILIES, SO WITH THAT AS PART
OF THIS CURRENT STATE ASSESSMENT
WE'RE PERFORMING, WE'RE GOING
OUT INTO THE FIELD TO TALK TO
ASSISTANCE PROVIDERS
PARTICIPATING IN HUD PROGRAMS TO
REALLY UNDERSTAND AND FULLY
COMPLEND, LIKE I SAID, HOW IT IS
YOU MAKE THESE PROGRAMS WORK FOR
THE FAMILIES THAT ARE RECEIVING
THE CRITICAL ASSISTANCE YOU
PROVIDE.
WE'VE ALREADY ACTUALLY CONDUCTED
MULTIPLE PHAs AND RECEIVED SOME
FANTASTIC FEEDBACK ABOUT WHAT IT
IS Y'ALL DO AND HOW YOU MAKE
THESE PROGRAMS WORK AND HOW YOU
INPUT DATA INTO THE SYSTEM AND
HOW YOU PULL DATA OUT OF THE
SYSTEM, AND HOW YOU FORECAST
MEETINGS ARE ABSOLUTELY
ESSENTIAL AND CRITICAL TO THIS
EFFORT BECAUSE OF YOUR
FUNDAMENTAL ROLE IN OPERATING
AND MANAGING THESE PROGRAMS.
SO WITH THAT, WE'RE GOING TO BE
OUT IN THE FIELD QUITE A BIT
BETWEEN NOW AND THE END
PROJECT, APPROXIMATELY NINE
MONTHS FROM NOW.
WE'RE HEADING TO TEXAS VERY
SHORTLY TO MEET WITH PHAs IN
THAT REGION, TO SPECIFICALLY
LEARN ABOUT HOW YOU MANAGE DHAP
IKE AND OTHER RENTAL HOUSING
ASSISTANCE PROGRAMS THAT YOU'RE
SO I'M REALLY LOOKING FORWARD TO
GETTING OUT THERE AND MEETING
WITH YOU ALL AND HEARING THE
CHALLENGES YOU FACE AND THE
EXPERIENCES YOU HAVE IN HELPING
TO SERVE THESE FAMILIES.
LIKE I SAID, AND I WILL SAY IT A
THOUSAND TIMES, YOUR
ABSOLUTELY ESSENTIAL TO THIS
PROCESS, AND IT CANNOT BE A
SUCCESS WITHOUT OUTLINE OF
YOUR -- ALL OF YOUR HELP AND ALL
OF YOUR EXPERIENCE AND ALL OF
YOUR SIGNIFICANT KNOWLEDGE YOU
BRING TO THE TABLE.
SO THANK YOU.
>> THANK YOU,
MAKING SITE VISITS, THE
CONTRACTORS WILL BE HELDING OUT
TO THE FIELD OFFICES, THE HUBS,
THE PHAs, AND THEY WILL BE
MEETING WITH YOU ALL, BUT THESE
VISITS CURRENTLY ARE BEING
DEVELOPED.
WE'RE LOOKING AT WHAT STATES,
WHAT AREAS, AND TAKING SEVERAL
THINGS INTO CONSIDERAT
TO GET OUT TO YOUR FHA, FEEL
FREE TO CONTACT US.
YOU CAN EMAIL US AT ANY TIME.
WE HAVE A LIMBED AMOUNT OF TIME
AND A LOT OF DEVELOPMENT TO DO,
AND WE HAVE A LIMITED AMOUNT OF
VISITS THAT WE CAN DO WITHIN
THIS TIME, SO GETTING OUT TO
EVERY
NON-PHAs IS A CHALLENGE, SO WE
NEED TO MAKE SURE THAT WE
EQUALLY AND FAIRLY HIT ALL THE
REGIONS AS MUCH AS POSSIBLE
THROUGHOUT THE U.S., SO SHOULD
WE NOT MAKE IT OUT TO YOUR PHA,
YOU ARE MORE THAN WELCOME TO
CONTACT US AND GIVE US YOUR GO
CENTS ON WHAT YOUR -- TWO CENTS
ON WHAT YOUR INPUT IS, HOW
YOUITE.
WE'RE INTERESTED IN KNOWING NOT
JUST WHAT'S GREAT ABOUT THE
SYSTEM AND YOU LIKE AND WORKS
WELL FOR YOU, BUT ALSO WHAT
DOESN'T WORK AS WELL.
DATA INPUT, THAT'S IMPORTANT
BECAUSE THERE'S GOT TO BE A
REASON WHY THERE'S STRUGGLING
GOING ON.
THERE'S GOT TO BE A REASON WHY,
MAYBE THE SYSTEM IS COMPLIBTED,
MAYBE IT'S -- COMPLICATED, MAYBE
IT'S A SOFTWARE ISSUE,
ACCESSIBILITY, ETCETERA, AND
KEVIN AND HIS TEAMS HAVE BEEN
WORKING WITH HUD FOR ABOUT EIGH
>> IT'S BEEN A WHILE AND SO
WE'VE SEEN THESE PROGRAMS UP
CLOSE AND PERSONAL.
WE'VE SEEN PIC AND WE'VE SEEN
VMS AND EIV AND DIS AND WE KNOW
SOME OF THE CHALLENGES YOU FACE
IN MANA
OF THESE SYSTEMS.
AND WE REALLY WANT TO LEARN FROM
THAT EXPERIENCE.
>> WELL, SOMETHING REALLY
IMPORTANT TO REMEMBER ABOUT
THESE VISITS IS THAT IT WILL BE
DELOIT AND THEIR TEAM.
THERE WON'T BE -- MAYBE THERE
MIGHT BE AN EXCEPTION HERE OR
PERSON ALONG BECAUSE WE'D LIKE
TO GET OUT THERE AND VISIT YOU
AS WELL, TAKE ADVANTAGE OF GOING
ON THEIR TRIPS AND VISITING YOU
GUYS, BUT FOR THE MOST PART, IT
DELOIT AND THE TEAM AND THEY
WILL BE GOING OUT THERE AND
SPECIFICALLY TALKING TO YOU ONLY
ABOUT SYSTEMS.
BECAUSE TO MAKE THE MOST OF
THESE LIMITED VISITS IN THE TIME
FRAME THAT WE HAVE TO MAKE THEM
IN, IT'S REAM IMPORTANT THAT
EVERYONE TSH REALLY IMPORTANT
THAT EVERYONE UNDERSTAND THIS IS
PIC, VMS, DIS SENSITIVE ONLY.
NO POLICY, NO PROGRAM, NO
PROCEDURES, NOTHING TRADITIONAL
HUD BUSINESS WILL BE GOING ON OR
WE WANT OFFER ANY GUIDANCE ON
THAT.
THIS IS SOLELY ABOUT SYSTEMS,
HOW YOU USE THEM, HOW YOU ACCESS
THEM, OBSTACLES AND DIFFERENT
THINGS LIKE THAT.
WE WANT TO MAKE SURE WE SAY THAT
UP FRONT FOR A COUPLE OF
EXPECTATIONS OF WHAT YOU'RE
GOING TO GET OUT OF THESE
VISITS, BUT WE ALSO WANT TO
MANAGE THE EXPECTATIONS OF WHAT
YOU CAN ACCIDENT THE STAFF
HERE -- ASK THE STAFF HERE WHO
WILL BE GOING OUT.
WE WANT TO MAKE SURE YOU
UNDERSTAND THAT POLICY QUESTIONS
OR WHAT HAVE YOU, WE'LL TRY TO
ANSWER ON OUR END AS QUICKLY AS
POSSIBLE FOR YOU, BUT
SPEAK FREELY ABOUT THE SYSTEM.
SO, YOU KNOW, WHAT YOU WILL GET
OUT OF THIS, BUT ALSO WHAT YOU
WILL BE ABLE TO SAY ABOUT THE
VISITS AND ABOUT THE SYSTEM IS
REALLY IMPORTANT THAT YOU KNOW
IT'S SOLELY I.T. SENSITIVE OR
I.T. HEAVY OR WHAT HAVE YOU.
AND THESE
REALLY, REALLY INTERESTING.
WE'VE GOTTEN SOME GOOD FEEDBACK
FROM PEOPLE, A LOT OF GOOD
FEEDBACK, SO WE'VE GOT WISH
LISTS OF THINGS THAT ARE COMING
IN AND FOLKS WHO, AFTER VISITING
OR AFTER BEING SPOKEN TO ABOUT
THEIR INTERVIEW, THEY HAVE SENT
BACK LISTS OF
WOULD LIKE TO SEE ADDED AS WELL.
I FORGOT TO MENTION OR THAT AND
KEVIN, YOU GUYS WELCOME THAT,
DON'T YOU?
>> WE ABSOLUTELY WANT YOUR IDEAS
FOR HOW TO IMPROVE THE SYSTEMS
THAT SUPPORT THE RENTAL HOUSING
ASSISTANCE PROGRAMS THAT Y'ALL
OPERATE, AND THE MORE
BETTER.
CERTAINLY HUD CAN'T PROMISE THAT
EVERY IDEA WILL ULTIMATELY BE
IMPLEMENTED, BUT WE NEED A LOT
OF YOUR IDEAS BASED ON YOUR
EXPERIENCES WITH THE SYSTEMS AND
THE PR
WHAT'S GOING TO MAKE THIS
PROJECT A SUCCESS.
>> EXACTLY.
AND THIS IS NOT IN ANY WAY OR
SHAPE TO SIR CUSTOM VEN ALL THE
ASSISTANCE NICK AND HIS TEAM ARE
PROVIDING BY ANY MEANS.
CONTINUE TO ROUTE THOSE THINGS
AND THOSE ISSUES AND CONTINUE TO
WORK
WELL BECAUSE THEY'RE WORKING
WITH WHAT WE HAVE IN THE HERE
AND THE NOW.
THE AS-IS PHASE OR THE REBUILT
PHASE, THAT'S KEVIN CAN'S TEAM,
SO DEFINITELY CONTINUE TO WORK
BOTH ANGLES US WITH NICK CAN
HELP US AND CONTINUE TO HELP US
WITH ANY QUESTIONS WE HAVE
CURRENTLY AND WITH BUSINESS
WE'RE DOING RIGH
KIND OF LOOK AT KEVIN'S TEAMS AS
THE COLLECTORS OF OUR WISH LISTS
OF THINGS, SO DEFINITELY KEEP
NICK THERE AND ALL THE INPUT AND
ADVICE OR QUESTIONS YOU HAVE
ASKED HIM FOR, WE ALSO TAKE THAT
INTO CONSIDERATION AS WELL
BECAUSE THERE HAVE BEEN THINGS
THAT, THE S
DEFINITELY HEAR THESE QUESTIONS
OR YOU HEAR THESE THINGS AND
YOU'RE ABLE TO LET US KNOW.
>> TRUE.
>> SO ANYWAY, THANK YOU VERY
MUCH.
WELL, WITH THAT, I UNDERSTAND WE
HAVE NO CALLS AND NO EMAILS, SO
JOINING US TODAY AND I KNOW WE
COVERED A LOT OF INFORMATION.
EVERYTHING FROM CLEARING UP
FAQs, THE QAD TEAM OUT THERE,
EIV, NGVMS, DIS UPDATES, THE
EXTENSIO
MANAGEMENT AND THE SYSTEM, AND
WE'LL MAKE SURE WE PUT THIS ALL
IN AN EMAIL FOR YOU AND THAT WAY
IF THERE'S ANY PART OF THIS THAT
YOU MISSED OR ANY PART THAT WE
COVERED TOO QUICKLY OR ANYTHING,
DEFINITELY WE'LL PUT IT IN AN
EMAIL AND YOU CAN READ IT AND
CONTACT US AS ALWAYS.
SO ON BEHALF OF ALL OF US,
CAPTIONING PROVIDED BY