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(narrator) TONIGHT ON “MYSTERY DINERS,”
BIG EARL'S GREASY EATS--
A GAS STATION TURNED DINER IN CAVE CREEK, ARIZONA,
MAY BE A POPULAR HANGOUT SPOT,
BUT OWNER KIM BRENNAN IS RUNNING ON EMPTY.
BASED ON OUR INVENTORY, IT APPEARS THAT WE'RE LOSING
ABOUT $4,000 A MONTH, ACTUALLY IN THE BAR.
SOMETHING'S GOING ON.
SHE SUSPECTS ONE OF HER EMPLOYEES
LOOKS LIKE THEY'RE POURING TOP SHELF TO ME.
(Chris) THANK YOU.
SHE JUST TUCKED THAT RIGHT IN HERE AND WALKED OFF.
IT'S UP TO THE MYSTERY DINERS TO GO UNDERCOVER
YOU'VE GOT A BIGGER PROBLEM THAN WHAT YOU'VE EVEN SEEN SO FAR.
THIS IS HORRIBLE. THIS IS-- THIS IS TOO MUCH TO WATCH.
(Chris) OH, MY GOD.
OWNING A RESTAURANT ISN'T EASY.
YOU CAN HAVE GREAT FOOD, ATMOSPHERE, AND CUSTOMERS,
YOU'RE NOT WELCOME HERE ANYMORE.
CAN RUIN EVERYTHING.
THAT'S WHERE THE MYSTERY DINERS COME IN.
CHARLES STILES HAS HELPED THOUSANDS OF RESTAURANTS
FIND THEIR PROBLEMS AND REMOVE THEM.
I'M CHRIS. I'M THE NEW SUPPLY GUY.
HE SHOWS RESTAURANT OWNERS WHAT REALLY HAPPENS
(crashing)
NO.
THIS IS MY HOME. THIS IS MY BUSINESS.
THIS FOOD IS MY LIFE!
Closed Captions provided by Scripps Networks, LLC.
I'M KIM BRENNAN, OWNER OF BIG EARL'S GREASY EATS
IN CAVE CREEK, ARIZONA.
WE'RE IN A 1930s GAS STATION
RETROFITTED INTO A FULL-SERVICE RESTAURANT.
WE DO FULL-FAT CONTENT, FULL SALT, REAL BUTTER.
IT'S ALL-NATURAL, HORMONE-FREE, ANTIBIOTIC-FREE.
WE DON'T SKIMP, AND IT'S ALL GOOD STUFF.
THANK YOU.
I'VE OWNED BIG EARL'S GREASY EATS
FOR ABOUT NINE AND A HALF YEARS.
IT'S MORE THAN A FULL-TIME JOB.
IT'S ABOUT 80 HOURS A WEEK, 364 DAYS A YEAR.
I'M IN THE RESTAURANT. I'M OUT OF THE RESTAURANT.
I'M DOING P.R. AND MARKETING, YOU KNOW, PAYING THE BILLS,
AND KEEPING IT HAPPY.
BUT I REALLY WANT TO SEE WHAT HAPPENS WHEN I'M NOT HERE.
I CONTACTED CHARLES AT “MYSTERY DINERS,”
BECAUSE THINGS AREN'T ADDING UP.
IT'S GOTTEN TO THE POINT
WHERE WE'RE LOSING ABOUT $4,000 A MONTH.
THAT JUST ISN'T SHOWING UP IN OUR CASH REGISTERS AT ALL.
I THINK DRINKS ARE BEING GIVEN AWAY.
I THINK INVENTORY'S WALKING OUT OF THE RESTAURANT.
AND I DON'T REALLY KNOW WHO'S DOING WHAT.
I HAVE A NUMBER OF GIRLS THAT WORK WITH ME,
BUT I SUSPECT CLAIRE MOST OF ALL.
SHE'S ONE OF THE MORE POPULAR ONES.
SHE'S VIVACIOUS. SHE'S PRETTY. AND SHE'S A PARTY GIRL.
BUT AT THIS POINT, ALL I HAVE ARE MY SUSPICIONS.
I DON'T HAVE ANY EVIDENCE WHATSOEVER.
IT'S VERY, VERY SERIOUS.
IF I KEEP INCURRING THESE LOSSES MONTHLY,
I COULD LOSE MY ENTIRE BUSINESS.
HELLO.
NICE TO MEET YOU.
SHELLENE.
ONE OF OUR MYSTERY DINERS.
WE'VE BEEN IN BUSINESS ABOUT NINE AND A HALF YEARS.
WE'VE BEEN GROWING EVERY YEAR.
AND THIS LAST YEAR HAS BEEN AN ESPECIALLY CHALLENGING YEAR
WITH INVENTORY.
TELL ME A LITTLE BIT ABOUT THAT.
ACCORDING TO MY ACCOUNTING,
WOW.
AND IT'S BEYOND JUST HEAVY POURS.
IT'S BEYOND SPILLS.
YEAH, IT'S HARD TO SPILL $4,000 A MONTH.
THAT'S A LOT.
DO YOU HAVE SOMEONE IN PARTICULAR
THERE ARE A HANDFUL OF EMPLOYEES THAT I SUSPECT,
BUT WE HAVE A GIRL NAMED CLAIRE
WHO IS A POPULAR BARTENDER,
AND WHEN I COME BY ON HER NIGHTS,
MM-HMM.
YEAH, THAT'S NOT GOOD.
IF I GO ANOTHER SIX MONTHS WITH THESE KINDS OF LOSSES,
I MAY LOSE MY BUSINESS.
WELL, LET ME KIND OF TELL YOU A LITTLE BIT ABOUT THE PLAN
AND HOW IT TYPICALLY WORKS. WHAT WE DO IS WE COME IN,
SET UP HIDDEN CAMERAS ALL OVER THE PLACE.
WE'LL FOCUS ON YOUR BAR AREA INSIDE THE RESTAURANT.
AND YOUR EMPLOYEES WON'T HAVE A CLUE.
WE'RE GONNA FIND OUT WHAT'S GOING ON HERE
AND GET THE PROBLEM RESOLVED.
FOR THIS STING, MYSTERY DINERS WILL BE FOCUSING ON CLAIRE,
A WAITRESS WHO KIM BELIEVES
MAY BE RESPONSIBLE FOR A DRAMATIC LOSS IN ALCOHOL.
YOU KNOW, IN CASES LIKE THIS,
WHERE YOU'VE GOT A VERY SPECIFIC THEFT ISSUE,
ONE OF THE THINGS THAT WE ALSO LIKE TO DO
PUT ME IN ON A SHIFT WHERE YOU HAVE YOUR WORST VIOLATORS,
AND I'LL GO IN WITH A HIDDEN CAMERA IN MY GLASSES,
SO WHAT YOU SEE IS WHAT I'LL SEE?
WE'RE GONNA COME BACK LATER TONIGHT
WHEN THE RESTAURANT'S CLOSED.
WE'RE GONNA GET OUR CAMERAS IN PLACE,
OH, THANK YOU SO MUCH. I NEED IT MORE THAN YOU KNOW.
TO CARRY OUT THE STING, CAMERAS HAVE BEEN HIDDEN
AT KEY LOCATIONS THROUGHOUT BIG EARL'S.
CAMERAS 1, 2, AND 3
HAVE BEEN SET UP INSIDE THE DINER
TO TRACK THE BAR AND ITS EMPLOYEES.
CAMERAS 4, 5, AND 6
HAVE BEEN SET UP ON THE EXTERIOR
TO TRACK ANY ACTION THAT HAPPENS OUTSIDE.
IN ADDITION TO SHELLENE,
MYSTERY DINERS CHRIS AND BRADLEY
WILL BE GOING UNDERCOVER AS CUSTOMERS.
THANK YOU.
WE GOT CAMERAS SET UP ALL OVER THE BAR.
IF THERE'S ANY ISSUES THAT ARE TAKING PLACE,
I WALKED INTO THE CONTROL ROOM,
AND THERE WERE DIAGRAMS OF MY RESTAURANT.
THERE WERE CAMERA ANGLES FROM ALL DIFFERENT LOCATIONS
THROUGHOUT THE RESTAURANT.
WELL, KIM, IF YOU CAN GO AHEAD AND GO INTRODUCE SHELLENE
TO BECCA AND CLAIRE, WE'LL GET HER STARTED ON HER SHIFT,
AND THAT WAY WE CAN GET YOU BACK IN HERE,
OKAY.
FOR THIS STING, I'M GOING UNDERCOVER AS A NEW TRAINEE.
SOMEONE IS STEALING FROM KIM,
AND ALTHOUGH SHE BELIEVES IT'S CLAIRE,
SHE'S STILL NOT 100% POSITIVE.
SO I'M GONNA KEEP A CLOSE EYE ON ALL THE WAITRESSES.
HI. SHELLENE.
CAN I TAKE YOU JUST FOR A SECOND?
HI. SHELLENE.
OKAY.
I'M GETTING READY TO TAKE OFF, SO SHOW HER THE ROPES,
THANK YOU.
YEAH.
HEY. I AM.
INTRODUCED THEM AND LET THEM KNOW I WAS ON MY WAY OUT.
IT'LL BE INTERESTING TO SEE HOW THEY BEHAVE
YEAH.
HEY, CHRIS, BRAD, WHY DON'T YOU GUYS GO AHEAD AND COME ON IN.
CHRIS IS BASICALLY GONNA COME IN SAYING IT'S HIS BIRTHDAY.
(Chris) IN ORDER TO GAIN SOME SYMPATHY FROM THE STAFF,
I TOOK ON THE OLD MYSTERY DINING TRICK OF “BIRTHDAY BOY.”
SO I WANTED TO SEE HOW FAR I COULD TAKE THAT
AND HOW MUCH I COULD PLAY THAT OUT WITH CLAIRE.
(Chris) UM, WELL,
(Claire) OH...
(Bradley) IT'S MY GOOD MAN'S 27th BIRTHDAY OVER HERE.
(Chris) WHOO.
HEY, CHRIS, SEE IF THEY'LL OFFER YOU SOME FREE DRINKS.
WHOA, HEY.
YEAH. (laughs)
SEE WHAT KIND OF REACTION THEY GET OUT OF THE GIRLS,
LET'S SEE WHAT HAPPENS.
I'LL DO IT IF YOU DO IT WITH US.
ABSOLUTELY NOT.
IT'S ACTUALLY AGAINST THE LAW.
WELL, THAT'S GOOD. AT LEAST YOU CAN TRUST ONE OF YOUR EMPLOYEES.
GOOD GIRL.
(Chris) YES.
THAT'S THE PROBLEM.
OH, WELCOME TO THE PARTY, SHELLY.
VERY NICE TO MEET YOU.
AS SOON AS CLAIRE HEARD THAT IT WAS CHRIS'S BIRTHDAY,
THE CELEBRATION WAS ON.
(Chris) THANK YOU. 27. (laughs)
WELL, KIM, IT LOOKS LIKE ONE OF YOUR EMPLOYEES
OH.
(laughs)
NOW SHE JUST TUCKED THAT RIGHT IN HERE AND WALKED OFF.
(Kim) TECHNICALLY WE'RE CLOSED.
WE'VE GOT PEOPLE WALKING IN THE DOOR.
OH.
KIM BRENNA, OWNER OF BIG EARL'S GREASY EATS
IN CAVE CREEK, ARIZONA,
SUSPECTS THAT HER WAITRESS CLAIRE IS STEALING ALCOHOL
AND SHORTCHANGING THE CASH REGISTER.
(Kim) BASED ON OUR INVENTORY,
IT APPEARS THAT WE'RE LOSING ABOUT $4,000 A MONTH.
WITHIN MINUTES OF STARTING THE STING,
CLAIRE REVEALS HER OWN VERSION OF CUSTOMER RELATIONS.
(Chris) THANK YOU. 27.
(laughs)
OBVIOUSLY SHELLENE'S ONLY DOING THIS TO GAIN HER TRUST,
WHICH APPARENTLY SHE'S ALREADY EARNED.
WE WERE TAKING BIRTHDAY SHOTS. I WAS ONLY PRETENDING TO DRINK.
AFTER I TOOK A SIP, I WOULD WALK BEHIND CLAIRE,
AND SPIT IT BACK IN MY GLASS.
WE HAVE A TACTIC THAT WE LIKE TO USE AS A MYSTERY DINERS.
WE BRING A WATER BOTTLE WITH US, AND SO WE PRETEND
TO TAKE OUR SHOT, AND WE PUT IT IN OUR WATER BOTTLE,
ALL RIGHT, ONE MORE ROUND. ARE YOU IN?
I'M OUT. FIRST DAY.
JACK.
YO, NEITHER OF US ARE DRIVING HOME.
CHEERS.
(Shellene) OOH, YOU ARE CRAZY. (laughs)
(Chris) GONNA MAKE THE EYES WATER.
(Chris) CLAIRE WAS TOTALLY INTO IT. SHE WAS DRINKING WITH US.
YOU COULD TELL THAT SHE PROBABLY DOES IT EVERY NIGHT,
‘CAUSE SHE HAD QUITE THE ALCOHOL TOLERANCE.
THIS IS BEYOND WHAT I EXPECTED.
MM-HMM.
THIS IS BLATANT.
AND THEY DON'T KNOW WHO THOSE PEOPLE ARE.
IF AN EMPLOYEE'S BEEN DRINKING, THEY CAN'T DO THEIR JOB.
THEY RISK ENDANGERING THEMSELVES.
THEY RISK OVER-SERVING OTHER CUSTOMERS.
THEY RISK BEING CAUGHT BY THE ALCOHOL DEPARTMENT
AND LOSING THEIR JOB AND MY LICENSE.
I'LL GET THIS ONE.
WELL, AT LEAST SHE'S NOT POURING TOP SHELF *** FOR FREE.
SHE APPEARS TO BE CHARGING HIM. THAT'S GOOD.
YOU TAKE CREDIT CARDS, RIGHT?
NO.
(Shellene) OH.
OKAY. OKAY. ALL RIGHT, COOL.
I WENT IN WITH A MONEY CLIP AND A COUPLE $100 BILLS,
AND I PUT IT RIGHT ON THE COUNTER,
AND I WANTED TO SEE IF IT CAUGHT HER EYE.
THERE IT IS. LET'S DO ANOTHER ROUND.
THERE YOU GO.
NOW SHE JUST TUCKED THAT RIGHT IN HERE AND WALKED OFF.
SHE WAS NOT EVEN TRYING TO WALK OVER
AND PRETEND TO PUT IT INTO THE REGISTER.
(Kim) THAT'S DOWNRIGHT STEALING.
TO BE ABUSED IN THAT WAY SO OBVIOUSLY AND SO RECKLESSLY
WAS INFURIATING.
OH, REALLY?
GOT YA. OKAY. SO WHAT DO WE DO TO TAKE CARE OF THEM?
(laughs)
WOW, THOSE ARE BIG SHOTS.
THAT'S NOT HOW WE DO IT, AND SHE KNOWS.
YOU KNOW, HOOKING UP THE CUSTOMER IS GOOD SERVICE,
AS LONG AS THE MONEY GOES IN THE REGISTER.
OH, SEE THAT? A $20 WENT IN.
WELL, APPARENTLY SHE JUST RANG A PORTION OF IT UP,
SINCE THAT WAS A $22 TIP OUT OF A $40 BILL.
YEAH, AND KILL MY BUSINESS.
OKAY, IT LOOKS LIKE
BECCA'S WRAPPING UP HER SHIFT FOR THE NIGHT.
THAT ONLY LEAVES CLAIRE AND SHELLENE BEHIND THE COUNTER.
GOOD JOB.
IT'LL BE INTERESTING TO FIND OUT WHAT HAPPENS NOW.
(narrator) AFTER A FEW HOURS, MOST OF THE PATRONS LEAVE.
I THINK THAT WAS THE LAST SET OF CUSTOMERS.
WHAT WILL WE HAVE?
I WANT YOU GUYS TO SAY YOU'RE LOOKING FOR A LATE-NIGHT PARTY
IS THERE REALLY A CEILING ON HOW LATE YOU GUYS STAY OPEN?
TECHNICALLY IF WE'RE GONNA PAY EXTRA...
CLAIRE WAS VERY, VERY FLIRTY WITH US,
AND I DIDN'T REALLY HAVE TO PUT OUT
TOO STRONG A BAIT FOR HER TO BITE.
GOT IT. COOL. COOL. COOL.
HEY, SHELLENE, STAY CLOSE TO CLAIRE AND SEE WHAT SHE'S UP TO.
(Shellene) SO DO YOU CLOSE A LOT?
IS IT PRETTY EASY?
YOU CLOSE AT MIDNIGHT?
YEAH, WHATEVER. UM...
YOU DON'T WANT HELP? I CAN HELP YOU CLEAN UP AND STUFF.
(Shellene) ARE YOU SURE?
OKAY. ALL RIGHT. HAPPY BIRTHDAY.
FIRST DAY, “DON'T WORRY ABOUT IT, I'LL TAKE CARE OF IT”"
AND SHE'S RUNNING HER OFF?
THANK YOU.
(Shellene) IN THAT SITUATION, THERE WASN'T MUCH I COULD DO.
MY JOB WAS TO FOLLOW THE TARGET,
BUT I DIDN'T WANT TO BLOW MY COVER OR THE STING,
SO I DID WHAT SHE ASKED ME TO DO, AND I LEFT.
OUR POLICY IS TWO IN THE BAR AT ALL TIMES.
NOBODY STAYS BY THEMSELVES, ESPECIALLY IN A SITUATION
LIKE THIS WHERE THEY DON'T KNOW WHO THEY'RE WITH.
THOSE GENTLEMEN NEED TO BE OUT OF THAT BAR RIGHT NOW.
IT'S PAST HOURS.
CLAIRE DEFINITELY PUT HERSELF IN A RISKY SITUATION.
I MEAN, SHE KEPT THE RESTAURANT OPEN LATE
WITH JUST TWO GUYS SHE HAD NO IDEA WHO THEY WERE.
SHE TOTALLY COULD HAVE PUT HERSELF IN THE WRONG COMPANY.
UM...
(Bradley) WE'RE GOOD.
I CAN DO THAT.
I MEAN, THIS CLAIRE BIT, THAT'S WHY YOU'RE LOSING MONEY.
SHE'S STILL CHARGING HIM?
BUT YOU'RE NOT GONNA SEE ANY OF THAT PROFIT.
THAT'S GONNA GO STRAIGHT BACK INTO HER POCKET
LOOKS LIKE SHE MAY EVEN DRINK SOME MORE HERSELF,
AND THEN I'VE GOT AN EMPLOYEE WHO'S INTOXICATED
AND WHAT, DRIVING HOME?
WELL, SHE'S NOT EVEN LOOKING OUT FOR HERSELF, MUCH LESS YOU.
DUDE, I FLY BACK TOMORROW.
THAT JUST WANT STRAIGHT TO THE TIP BUCKET.
RIGHT.
(voices overlapping, cheering)
WHO ARE THESE PEOPLE TRYING TO COME INTO THE DOORS?
OKAY, WELL AFTER HOURS, AND WE'VE GOT
ONE, TWO, THREE, FOUR, FIVE PEOPLE WALKING IN THE DOOR.
YOU'VE GOT A BIGGER PROBLEM THAN WHAT YOU'VE EVEN SEEN SO FAR.
IT'S JUST TURNING INTO A FULL PARTY.
(voices overlapping, cheering)
OH.
(Charles) WHERE'S SHE GOING?
WHO KNOWS WHAT WAS HAPPENING IN THERE.
I CAN ONLY IMAGINE THE WORST.
(Chris) THIS IS DEFINITELY THE CRAZIEST EXPERIENCE
I'VE EVER HAD.
IT WAS ONE FOR THE BOOKS.
WITH THE HELP OF HIDDEN CAMERAS AND UNDERCOVER MYSTERY DINERS,
KIM BRENNAN, OWNER OF BIG EARL'S GREASY EATS,
HAS LEARNED THAT HER WAITRESS CLAIRE
IS NOT ONLY DRINKING ON THE JOB
AND POCKETING MONEY INTENDED FOR THE BAR,
BUT SHE'S ALSO USING THE RESTAURANT
AS AN AFTER-HOURS PARTY SPOT.
(voices overlapping, cheering)
(Charles) WHO ARE THESE PEOPLE TRYING TO COME INTO THE DOORS?
OKAY, WELL, WELL, WELL AFTER HOURS,
AND WE'VE GOT ONE, TWO, THREE, FOUR, FIVE PEOPLE
WALKING IN THE DOOR.
YOU'VE GOT A BIGGER PROBLEM THAN WHAT YOU'VE EVEN SEEN SO FAR.
THIS IS TURNING INTO A FULL PARTY.
(woman) I'LL HAVE A BEER.
WHEN THEY WALKED IN, MADE THEMSELVES AT HOME,
IT WAS OBVIOUS THAT THEY'D DONE THIS BEFORE.
(cheering, voices overlapping)
I'M EMBARRASSED TO HAVE BEEN TAKEN TO THIS DEGREE,
WHERE SHE FEELS THAT COMFORTABLE.
HEY, WHO'S THIS GUY IN THE BACK?
I DON'T. I DON'T.
(Chris) YEAH, HEY, CAN WE GET THOSE SHOTS?
IT LOOKS LIKE CLAIRE'S UP TO SOMETHING.
27.
(Bradley) I WANT SHOTS.
(woman) CLAIRE...
(Chris) WHERE ARE THEY GOING?
“DRINK WHATEVER YOU WANT. I DON'T CARE.”
(Claire) COME ON. COME ON. COME ON.
WHERE'S SHE GOING?
THEY'RE GOING INTO THE BATHROOM TOGETHER?
WHAT IS SHE DOING IN THE BATHROOM?
THEY AREN'T SCRUBBING TOILETS, THAT'S FOR SURE.
SHE LEFT YOUR BAR TOTALLY EXPOSED
AND I DON'T KNOW HOW OLD THEY ARE.
I DON'T KNOW WHO THEY ARE.
THEY HAVEN'T BEEN CARDED. I HAVEN'T SEEN ANY I.D.s.
HEY, IS THERE ANY GOOD STUFF UNDERNEATH THE COUNTER?
WE EASILY COULD HAVE WENT BEHIND THE REGISTER.
WE COULD HAVE CLEARED OUT ALL THE MONEY,
TAKEN ALL THE ALCOHOL, LEFT, DONE WHATEVER WE WANTED,
(cheering)
YEAH, MORE OR LESS.
(Kim) WATCHING ALL THIS ALCOHOL FLOW FOR FREE,
IT WAS OBVIOUS THAT THIS IS WHY I'M LOSING $4,000 A MONTH-PLUS.
AFTER 15 MINUTES,
CLAIRE AND HER FRIEND FINALLY EXIT THE BATHROOM.
SOMETHING'S GOING ON.
HEY, GIRLFRIEND.
(Bradley) I KEPT IT FOR YOU. THERE YOU GO.
(voices overlapping, cheering)
(Kim) THEY WERE DOING SOMETHING CALLED MOUTH MARGARITAS
WHERE THEY WERE POURING ALCOHOL AND MIX
STRAIGHT INTO THEIR MOUTHS. IT WAS DISGUSTING.
WHOO!
WELL, I'VE BEEN A MYSTERY DINER FOR FOUR YEARS NOW,
AND I'VE HAD SOME VERY INTERESTING EXPERIENCES,
BUT THIS IS DEFINITELY THE CRAZIEST EXPERIENCE
I'VE EVER HAD.
IT WAS ONE FOR THE BOOKS.
THIS IS HORRIBLE. THIS IS-- THIS IS TOO MUCH TO WATCH.
WHO DOES THIS?
OH.
TO SEE HER BEHAVING SO CARELESSLY, SO RECKLESSLY,
SHE HAS ABSOLUTELY NO FEAR OF BEING CAUGHT.
IT'S JUST PART OF HER DAILY THING.
IT'S LIKE IT'S A HOUSE PARTY.
I MEAN, THIS--IT'S A BUSINESS. IT'S--IT'S MY BUSINESS.
ABSOLUTELY.
WE NEED TO GET IN THERE, AND WE NEED TO STOP THIS,
BRING HER BACK HERE.
YOU KNOW, THIS IS OUT OF CONTROL.
TO BE LIED TO AND STOLEN FROM
LITERALLY MAKES ME SICK TO MY STOMACH.
I FEEL ANGRY.
I FEEL SAD
AND A LOT OF DISGUST.
LADIES, GENTLEMEN, GET THE HELL OUT OF HERE.
YOU, COME WITH ME.
(Charles) WHAT WE FOUND TONIGHT IS AMAZING.
YOU WENT TO THE BATHROOM FOR 15 MINUTES
WITH THAT--WHAT WERE YOU DOING IN THERE FOR 15 MINUTES...
WHAT DO YOU DO IN THE BATHROOM?
SERIOUSLY?
AFTER CONDUCTING AN UNDERCOVER STING OPERATION
AT BIG EARL'S GREASY EATS IN CAVE CREEK, ARIZONA,
THE MYSTERY DINERS HAVE REVEALED
THAT WAITRESS CLAIRE IS DRINKING ON THE JOB,
SHORTCHANGING THE CASH REGISTER,
AND THROWING AFTER-HOUR PARTIES.
(Charles) ABSOLUTELY.
WE NEED TO GET IN THERE, AND WE NEED TO STOP THIS,
BRING HER BACK HERE. THIS IS OUT OF CONTROL.
(Kim) TO BE LIED TO AND STOLEN FROM
LITERALLY MAKES ME SICK TO MY STOMACH.
I FEEL ANGRY.
I FEEL SAD
AND A LOT OF DISGUST.
LADIES, GENTLEMEN, GET THE HELL OUT OF HERE.
YOU, COME WITH ME. YOU GUYS, GO RIGHT NOW.
WHERE DO YOU THINK YOU ARE? IS THIS YOUR HOME?
(Claire) WHOA.
WHAT ARE YOU DOING? DON'T EVEN TALK TO HER.
GO. GO!
(Kim) COME. LET'S GO.
DO YOU HAVE ANY IDEA HOW MANY LAWS YOU'VE BROKEN...
HOW MUCH YOU HAVE STOLEN FROM ME?
(Kim) IT'S SO FAR AFTER HOURS.
THEY WERE RUNNING A TAB.
STEP ON INSIDE.
YEAH, I HAVE THE SAME QUESTION FOR YOU.
MY NAME IS CHARLES. WE HAVE A MYSTERY DINER PROGRAM.
AND KIM CALLED MY COMPANY TO COME AND SET UP CAMERAS
THROUGHOUT THE RESTAURANT.
AND WHAT WE FOUND TONIGHT IS AMAZING.
ONE.
ONE. ONE.
ONE? ONE AFTER ANOTHER.
AND YOU WENT TO THE BATHROOM FOR 15 MINUTES WITH THAT--
WHAT WERE YOU DOING IN THERE FOR 15 MINUTES
WHAT DO YOU DO IN THE BATHROOM?
I'M LOSING MONEY HAND OVER FIST, ESPECIALLY ON YOUR SHIFTS.
I'VE HELPED YOU OUT. I'VE GIVEN YOU A JOB.
I'VE TRUSTED YOU. WHAT DO YOU HAVE TO SAY?
THIS IS TOTALLY MY FAULT, THE WHOLE RESTAURANT.
I MEAN, I'M ACTUALLY-- I'M THE ONLY PROBLEM.
I WONDERED, GETTING YOU IN HERE WHEN YOU WERE THIS INTOXICATED,
IF IT WOULD EVEN MAKE ANY SENSE TO YOU AT ALL.
I-I COME HERE ALL THE TIME, KIM.
I COME HERE WHEN YOU HAVE PEOPLE WHO NEED--
WHEN YOU NEED SOMEBODY TO OPEN, ‘CAUSE SOMEBODY'S SICK
OR SOMEBODY DIDN'T SHOW UP, I SHOW UP.
WHEN YOU NEED SOMEBODY TO CLOSE
THESE THINGS THAT YOU'RE DOING TONIGHT
THAT YOU THINK WERE JUST FUN
AND HANGING OUT WITH YOUR FRIENDS
ARE THINGS THAT COULD HAVE MY LIQUOR LICENSE REVOKED.
(laughs)
YOU'RE FIRED.
(bleep) YOU BOTH.
YEAH, I'M A GOOD EMPLOYEE.
I COME IN HERE ALL THE TIME. I WORK MY (bleep) OFF FOR KIM.
I HAVE HAD KIM'S BACK EVERY STEP OF THE WAY.
AND FOR HER TO JUST-- TO TURN ON ME LIKE THIS IS CRAP.
THERE ARE A THOUSAND BARS I COULD WORK AT
WHERE PEOPLE AREN'T GONNA SET ME UP
AND STAB ME IN THE BACK LIKE THIS.
SHE CAN HAVE THIS PLACE.
WELL, I THANK YOU FOR HELPING ME GET TO THIS POINT
AND BEING ABLE TO SOLVE THE BIGGEST PROBLEM,
WELL, I'M SORRY YOU HAD TO SEE THAT.
IT IS A SMALL TOWN, AND IT'S A TIGHT-KNIT COMMUNITY,
I'M SORRY YOU HAD TO SEE THAT.
OH, YOU BET.
CLAIRE'S APOLOGIZED FOR HER BEHAVIOR
AND HAS FOUND EMPLOYMENT ELSEWHERE.
WITHOUT ANY LATE-NIGHT PARTIES,
ALL OF KIM'S ALCOHOL IS ACCOUNTED FOR,
AND REVENUES ARE BACK UP AT BIG EARL'S.