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OF MANY PEOPLE.
SECONDLY, WE HAVE ASKED THAT
QUESTION A NUMBER OF TIMES.
WOULDN'T IT JUST BE HELPFUL TO
TAKE THE WHOLE SYSTEM DOWN AND
MAKE FIXES ALONG THE WAY.
WE'VE BEEN ADVISED THAT THAT
ACTUALLY DOESN'T HELP.
THAT IT IS BETTER TO DO ROUTINE
UPGRADES, SOME OF WHICH ARE HOT
PATCHES, WHICH CAN BE DONE WHILE
THE SYSTEM IS FULLY RUNNING.
OTHERS ARE BETTER TO BE DONE IN
THE MAINTENANCE PERIOD BETWEEN
1:00 A.M. AND 5:00 A.M., WHEN
THE USER EXPERIENCES ARE PRETTY
LOW AND WE TAKE THE SYSTEM DOWN
FOR PERIODS OF TIME.
BUT GIVEN THE FACT THAT VARIOUS
FIXES PARTICULARLY THE
FUNCTIONALITY FIXES, THE CODES,
HAVE TO BE WRITTEN IN BATCHES,
IT'S BEEN ADVISED THAT YOU DON'T
GAIN MUCH FROM JUST TAKING THE
WHOLE SYSTEM DOWN.
>> JOE JOHNS JOINING US FROM
WASHINGTON.
SO JOE, LAST WEEK WE HEARD FROM
KATHLEEN SEBELIUS.
SHE APOLOGIZED AND TOOK FULL
RESPONSIBILITY FOR THE PROBLEMS
ASSOCIATED WITH THE WEBSITE
HERE.
BUT NOW WE HAVE MORE
INFORMATION.
WE'RE LEARNING ABOUT MORE
PROBLEMS THAN WE WERE FIRST
TOLD.
LIKE 50% OF THE CALL CENTER
CARDS HAVING ISSUES IN THE
INITIAL DAYS.
HOW IS SHE EXPLAINING THE NEW
INFORMATION, THE NEW PROBLEMS
THAT WE'RE LEARNING ABOUT THIS
WEEK?
>> WELL, IT'S INTERESTING,
SUZANNE.
THEY TALKED A LOT ABOUT THE
ISSUE OF SECURITY.
AND THAT HAS BEEN A MAJOR ISSUE.
BOTH IN THE HOUSE AND THE
SENATE.
SHE'S PUSHING THAT LINE THAW
HEARD RIGHT THERE.
THAT THEY'RE FIXING THE WEBSITE.
THEY'RE DOING THE BEST THEY CAN.
AND IT'S IMPROVING EVERY DAY.
WHICH IS PRECISELY WHAT THE
WHITE HOUSE HAS BEEN SAYING AS
WELL.
THIS IS A REAL TOUGH POSITION
FOR KATHLEEN SEBELIUS, DEFENDING
A HIGH-PROFILE GOVERNMENT
ROLLOUT THAT JUST WENT VERY
POORLY.
SUZANNE.
>> DID SHE RESPOND AT ALL TO THE
IDEA OF THE NOTION OF TAKING IT
DOWN, FIXING IT AND BRINGING IT
BACK UP?
OR WAS THAT JUST A NONSTARTER?
>> WELL, SHE DID.
AND HER POSITION IS THAT
ACCORDING TO THE EXPERTS, IT'S
BETTER TO DO WHAT THEY'RE DOING
RIGHT NOW.
WHICH IS TRY TO FIX THE PLANE
WHILE IT'S IN THE AIR, FLYING.
SHE SAYS SHE'S BEEN GIVEN THE
RECOMMENDATION TO DO THAT.
AND SO FAR, IT'S WORKING VERY
WELL.
SHE ALSO MADE THE HEE TORE CAL
POINT THAT YOU'RE NOT GOING TO