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Help desk outsourcing services provide support for customers who use third-party software applications. The service provider provides technical assistance to end users through phone calls, emails, chat sessions, and other forms of communication.
outsourcing help desk services can be a boon for businesses, but the compromise in data security is a legitimate concern. By implementing stringent security measures, aligning with regulations, and learning from successful cases, organizations can enjoy the benefits of outsourcing without sacrificing data integrity.