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If you have a captioning complaint
about a program broadcast by the ABC or SBS
you need to complain directly to the relevant broadcaster
within six weeks of the broadcast.
You can complain in writing
or make your complaint through the broadcasters website.
Your complaint will need to give enough information
to identify the program being complained about,
for example, the date of broadcast, the program name
and the television channel.
You'll need to provide contact details and explain the problem.
If you've not received a response within 60 days
or you're not satisfied with the response
you can refer your complaint to us.
We'll then investigate whether
the ABC or SBS has provided a captioning service
as required by the captioning laws,
including the requirement to provide quality captions.
If we find your complaint
isn't related to a matter covered by the captioning requirements
we may not be able to take your complaint any further.
If this is the case we'll tell you
and, if possible, advise you who else may be able to help.
For more information on making a captioning complaint
to the ABC or SBS
see the section on 'Complaints About Captioning'
on the ACMA website.