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This video shows you how to run the HP Print and Scan Doctor. The HP Print and Scan Doctor
provides the troubleshooting and problem solving tools needed to resolve common problems you
might experience when your printer is connected to a Windows-based computer.
To begin, open the tool from your computer.
Navigate to the location where you saved the file.
Find the installation file. The file name is HPPSdr.exe. Double-click the file to open
the tool.
If prompted, click Run to allow the program to run.
The program will extract and then automatically open.
After the program opens, choose which HP printer you would like to troubleshoot. Click to select
your desired printer, and then click Next.
At this point, the steps in the tool vary depending on the printer or the issues found,
so the remaining steps are not shown in this video. Follow the on-screen instructions on
the Print and Scan Doctor to check the printer for common problems.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/hpprintersupport.