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In this section we're going to discuss some methods you can use in dealing with tough
customers. I'm Pamela Unruh on behalf of Expert Village. We all dealt with tough customers
and sometimes though they are unpleasant they don't necessarily cross the line to what we
would consider abusive behavior. However on rare instances they do and it's important
to know that when that happens that becomes a point where you are no longer obligated
to deal with that customer. A lot of people just take the abusive cause they feel like
by doing so; they are securing their jobs. I can tell by my experience never had I had
an employer or been the type of employer that expects there customer service representative
to deal with personal insulting or abusive behavior. It's important to discuss this with
your supervisor and know what your policies are. But know when it does become an abusive
situation, then we're not just dealing with a run mill tough customer. Then we're dealing
with something else completely different and we're going to discuss that in detail next.