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Exemplar 12 Claim Carer's Allowance
Apply for Carer's Allowance with a simple online service
14,000 claim requests in the first 7 weeks
Now in public beta
Demo: Making a claim
We've put eligibility at the front.
So there are 4 questions which customers are asked to fill in.
So customers will either get a definitive view at this point,
whether they've got entitlement to Carer's Allowance
and to proceed into the claim, or to stop at that point.
We've introduced this information page providing help and support.
As I say, at the moment, we've build a minimum viable product.
It's a case of putting in the details about the individual.
Once they've put in that personal information,
they've then got to put in details of the person they're caring for.
What we have at the end of each section is our Smart Answers.
If I need to go back and change details then I can obviously do that.
So, as you can see from the top of the screen, we've got a progress bar
so the customers have got a much better expectation of where they are,
what remaining steps of this claim that they've got to complete.
www.gov.uk/transformation