Tip:
Highlight text to annotate it
X
To open the CA Modules window click on the upper right icon.
To open the Auto Attendant module simply select it from the toolbar
There are two types of reports available: Agent Status Report and Group Report
In the Agent Status Report you can see the Login and Logout Time, Not-ready (break) Time Busy Time and Working After Hours Call Time
To switch between reports open the Report menu and select the report you want to see
In the Group Report you can see the Total number of calls and Average Answer Time, Lost Calls and Queue times
Both reports can be filtered to display statistics for predefined time intervals or any custom interval
To update the data in the reports simply click on the Refresh button
You can also group the data to be displayed by hour, day or month and see the totals for the selected time interval
The reports can be saved as PDF, XLS or CSV, or they can be printed directly from the application