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Transcription of: White Pages Testimonial -
Steven Corbett SUNFLOWERS ON COLLINS
(SLATE – 001T01) Introductions/Background:
Ok, I’m Steven Corbett, Principle of ‘Sunflowers on Collins’ and now that I’m no longer
in the city, but we still facilitate all of our corporate clients and regular clients
that use the telephone. I’ve been in business for eleven years,
and for the last twelve months I’ve worked from my studio in Brunswick a… as opposed
to Collins Street. Ah, it’s probably more so people use the
internet to do purchasing now that we don’t have a retail outlet, so I find that that
works a lot better.
Take 2: I’m Steven Corbett, Principle of ‘Sunflowers
on Collins’, and we used to be in Collins Street, now, in the last twelve months, we
have transferred to our studio in Brunswick. We still service our corporate clients, but
our online facility has greatly increased in that period of time.
Our facilities include um, servicing corporate clients, ah, weddings, events, functions...
Our corporate client base is extensive ah, throughout Melbourne, and we’re able to
facilitate personal clients, deliveries, um, f… bouquets, arrangements, um, events, weddings
– any requirements that as … requested by any clients can be facilitated.
Ok… our facilities include servicing corporate clients, um, events, weddings, functions.
We’re able to facilitate deliveries throughout ah, greater metropolitan Melbourne and from
a small bouquet to a large event… and being the principle of ah, ‘Sunflowers on Collins’,
I do the buying and I do the construction - deliveries or our courier service, which
is a small personal service and… which facilitates impeccable service.
White Pages Listing: Since moving from Collins Street, to our,
ah, studio facility, we um, have found that with people coming down the store, or where
we used to be located, ah, find that they’d look for us in White Pages and find that our
details are exactly the same – our contact number, our web link, and we facilitate the
same service but without the retail outlet, and it’s a more personalised service.
With being a small business, and being able to facilitate a much more personalised service
than larger companies that have ah, four or five staff, I find that because I’m doing
the work myself, with two other people on a part time basis, there is a more personalised
service and if there is any problems, which there isn’t, um, we find that it’s able
to be dealt with much quicker than a larger firm.
OK… from our transition, from Collins Street to our ah, studio outlet, we found that it
was imperative to have a link with the web ad…site, and have found that the increased
sales um, with the web, um, has been tenfold as to when we had the retail, because people
find us and order directly online because we’re unable…we don’t have the ah, retail
outlet any longer, so… With our listing in White Pages, we have a
web link and have found that with not having a retail outlet, people ut….utilise that
far greater than previously and it was imperative to have that in this years listing, as the
l…the last listings, it hasn’t been there, and we’ve found it’s been far beneficial
to have it linked directly. With the White Pages Network, we’re accessible
through an app online, the White Pages online and um, voice direct calling, as … with
the retail store gone, we facilitate everything the same, and are found easily in White Pages.
[Legal comment: we should not make any reference to the White Pages Network. The first sentence
(highlighted in green) is quite unclear (eg, it refers to “an app online” and “voice
direct calling”) and should not be used]
(SLATE – 001T03) OK. With White Pages being around for over
a hundred years – a reliable source of information – and when people are directly looking for
a specific company online or through ah, the book, you can be found directly with all … all
of the contact details that’s required. With White Pages being around for as long
as I can remember, and ah, it is a reliable source of information and when people are
specifically looking for a targeted company, they’re easily found – whether it be through
the book or an online service. With White Pages being around for as long
as I can remember, and my customers ah, know the name and the standard of the store, and,
on occasions if they’re unable to find a business card or our contact details, White
Pages is there with all of our contact details, email, etc.
With being in business and referrals … sorry, and for people that know the name, know the
product and know the reliable service that we are able to facilitate and are known for,
ah, but don’t have our contact details, a referral is really good through White Pages
where it has all of our contact details, and is easily found online or through the White
Pages Book.
With our business, we’re easily accessible through all of the Network of White Pages
of online, the book and ah, phone so we can be readily found um, at you know… a very
short period of time and…
Knowing that we can be found online, in the book and a mobile and… with all of our contact
details, it’s nice to know that White Pages is still doing the job.
(SLATE-001T04) I found that White Pages, with having a bold
listing with a web link, I’ve found that it has facilitated a continual growth within
my business, and with being able to be found readily and with all of our contact details,
the website link, so people can actually see what sort of work and style that we do, so
I found that it’s beneficial to have a bold listing, and with the web link, um, people
can go directly to there and find our product online.
I’ve found that with the bold listing and with it standing out ah, we’re easily found
and it’s far more beneficial to have a bold listing than a regular sized print.
Um, I’ve found that with having a listing in White Pages, we’re still able to be found,
and without having a retail outlet and just facilitating corporates and private clients,
and events, we’re still found through the White Pages. Without this listing, we would
probably not be found unless people did have contact details for us, directly. So I felt
that with having the listing, and in a bold ah, print, it’s… we stand out within the
book, or on the online listing, so it’s beneficial, I’ve found.
Ok. Ah, with White Pates, it’s a primary point of contact for my business, since we
no longer have our retail outlet, and I’ve found that it facilitates um, the continual
growth of referral clients ah, that perhaps don’t have available or readily, you know,
um, contact details for us, so White Pages is a key marketing area there, so we can be
found still, so…
Definitely. Um, with having White Pages as a … a one of my key contact points, I would
definitely recommend White Pages for any other new or existing businesses and have found
that having a bold listing with a web link is beneficial, and would highly recommend
anybody else to do the same, or to go into a larger print.
With having White Pages listing I would definitely recommend ah, any new business or existing
business to continue with their White Pages listing and have found that with having a
bold list with a web link it’s been beneficial in the continuation of my business.
OK. Um. With White Pages, knowing that I have a consultant, specifically for myself, and
my business, who contacts me every year in regards to how my listing is going, and whether
I wish to add something to it ah, or increase the printing, ah, or have a direct email contact
within the listing, um, and I’ve found that by having that direct contact with the consultant,
um, is beneficial, rather than just being a number within the system.
(SLATE – 001T05) It’s always pleas…pleasing to know that
White Pages is around and from going from a retail outlet to an online service, we’ve
found that it’s been beneficial having a bold listing and with a direct link for a
website, and we’re with our contact number in all avenues of White Pages – whether
it be online, through the book um, or mobile access, we have found that our business has
maintained and we haven’t lost any market share.
Knowing that White Pages ah, has been around for a long time, and I’m certainly hoping
that it’s going to be around for a lot longer as well, ah, has increased um, no, start again.
For ‘Sunflowers on Collins’, that has moved from it’s retail outlet to an online
service, and with White Pages alongside us, we know that we can be contacted um, now and
in the future, and certainly hope that White Pages will continue to be able to deliver
a continued service of product of listings, of online, the book and ah, with our contact
details… so… that’s it. (Laughs)
During our transition…transition from a ah, retail outlet to an online service, ah,
we know that White Pages is facilitating the job of being able to be found …be found
still, with an online service, through the book and with direct links to websites, etc.,
um, they’re continuing the job that I require – to be found.
I’m Steven Corbett, Principle of ‘Sunflowers on Collins’, and we used to be in Collins
Street, now, in the last twelve months, we have transferred to our studio in Brunswick.
We still service our corporate clients, but our online facility has greatly increased
in that period of time. Since moving from Collins Street, to our,
ah, studio facility, we um, have found that with people coming down the store, or where
we used to be located, ah, find that they’d look for us in White Pages and find that our
details are exactly the same – our contact number, our web link, and we facilitate the
same service but without the retail outlet, and it’s a more personalised service
With our listing in White Pages, we have a web link and have found that with not having
a retail outlet, people ut….utilise that far greater than previously and it was imperative
to have that in this years listing, as the l…the last listings, it hasn’t been there,
and we’ve found it’s been far beneficial to have it linked directly.
With White Pages being around for as long as I can remember, and ah, it is a reliable
source of information and when people are specifically looking for a targeted company,
they’re easily found – whether it be through the book or an online service. TAKE OUT IF
TOO LONG I found that it’s beneficial to have a bold
listing, and with the web link, um, people can go directly to there and find our product
online. Ah, with White Pates, it’s a primary point
of contact for my business, since we no longer have our retail outlet, and I’ve found that
it facilitates um, the continual growth of referral clients ah, that perhaps don’t
have available or readily, you know, um, contact details for us, so White Pages is a key marketing
area OK. Um. With White Pages, knowing that I have
a consultant, specifically for myself, and my business, who contacts me every year in
regards to how my listing is going, and whether I wish to add something to it ah, or increase
the printing, ah, or have a direct email contact within the listing, um, and I’ve found that
by having that direct contact with the consultant, um, is beneficial, rather than just being
a number within the system. TAKE OUT IF TOO LONG