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Personal development: so; better communication skills, confidence improved so
I feel more confident now working in a hotel, managing all the entries so I had to
The hotel got me to be the shift leader because nobody was there anyway so
after five months I had to take more responsibilities. Guest service skills;
complaint handling, like I explained before. Time management skills, multitasking,
working in a busy environment. General knowledge about the front office and
also I went through some different training such as Opera, which was the hotel program,
IQ training which is actually some training to
remnind staff about the hotel. Customer service, Up-selling and Health and Safety.
So what did I enjoy? It was the strong team, we used to have many events together,
which was really good. Recognition from the front office team, they actually
selected me to represent to front office department during Health and Safety meetings,
so we have to make sure the Saftey books were complete and just to talk about
Health and Safety issues with the team and make sure people understand the procedures,
like fire evacuation, for example.