Tip:
Highlight text to annotate it
X
RESPONSES TO REQUESTS TO USE THE RESTROOM
May I please use the restroom?
Some customers need to use the restroom while purchasing goods,
and some other customers stop by your store to only use the restroom.
In order to prevent crimes such as shoplifting,
some stores put up a notice on their doors saying ‘please ask our staff to use’.
Even if customers are expected to ask you to use the restroom,
the access to the restroom must be maintained at all times.
Bad customer service example 1
May I please use the restroom?
Yes, you may.
Responding with bluntness
Bad customer service example 2
May I please use the restroom?
No, you may not.
Refusing in an unkind way
Stopping by to use the restroom still remains a possibility of purchasing goods, so regardless of the purpose of visit, friendly response to every customer is needed.
If you do not allow customers to use the restroom, you must refuse them to use it in a polite way to make customer willing to come back again.
Good customer service example
Good customer service example 1
Good customer service example 1
May I please use the restroom?
Sure.
Responding with kindness and a smile
Good customer service example 2
May I please use the restroom?
We are very sorry. We do not have restrooms for customer use.
Refusing in a polite way
Some stores advertise that customers to only use restroom are welcomed as well.
Even if customers visit now cannot lead to purchasing immediately goods, it is important to become a friendly store that customers feel free to stop by again.
Let's review what we learned in this chapter.
Review • Even if customers visit now cannot lead to immediate purchasing goods, it is important to become a friendly store that customers feel free to stop by again.
• Regardless of the purpose of their visit, responding with politeness to every customer can improve your business reputation.