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customers on spoilt with choices today Even the smallest of annoyance at your
outlet may make them move over to your competitors. With one or two outlets,
you can manage to make yourself available to take care of them
But, have you thought of what happens in your absence? What happens when the business
grows to three four ten hundred or more outlets
how do you ensure that everything is perfect for your customers? how do you
keep the front-line staff motivated to make things work?
are you certain that there are new revenue linkages
What about the franchisees? Are they executing the company's vision
in the right way? It's a tall order! But worry not; call RedQuanta--the mystery audit specialists
to help you solve these issues and retain your focus on customers.
And this is how we do it. We select the right "mystery shoppers"
from our vast network to visit your outlet They pose as regular customers and
interact with your staff and and observe their grooming, soft skills etc;
scan the products and hear sales pitch, notice the visual merchandising
& in-store promotions, check out the billing process, inspect the outlet
hygiene and much more. Soon after the visit they report their experience to us
these reports are processed and analyzed by our in-house experts to provide you
with recommendations and easily actionable metrics. These metrics allow
you to incentivize your frontline staff make your processes robust improve
franchisee management and of course grow sales quarter over quarter
Our experts work together with you and your team to make your organization truly customer-centric,
so that you have happy and loyal customers, always!
call us on 08108154760 and we'll tell you how
we can help you increase your revenues and have more delighted customers. RedQuanta
Measure. Improve. Delight