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Service is out of control! Heads need to roll!
Heads need to roll? Hey, you just say the word and I'll regulate that. Just relax!
Hey Jesse. Quick question: what's the hold up for the remote starter for Carl?
Yeah, sorry boss, we're backed up. Listen, talk to your buyer, tell him I'm sorry, it
might be another day.
I talked to him when I sold him the car. I'm done talking to him.
Especially when I know my car was here before that one. Oh, go on, I'll take care of this.
Unbelievable!
Your guy's got a temper.
Yeah, well, nobody likes to get *** around. I didn't jerk him around.
I got a work order here that says his car would be ready this morning. You signed it.
C'mon, he knows that a work order's a guess, not a guarantee.
The suits act like they don't so they come down here kicking and cussing and telling me how to run my shop,
and nobody tells me how to run my shop. No no no, Jesse, of course not. Let me ask you something
that I've never been understood about that whole deal.
If you don't know when a car can get finished,
why not help us out and just say you don't know?
'Cause if I say I don't know,
then you guy come down here and call me and my guys names. If I tell 'em Thursday,
they go away,
everybody's happy.
Until Thursday. Yeah,
it'll be Friday soon.
Can you at least
promise me that Carl's car will be next? Yeah, no problem. Thank you.
And listen,
this is the policy from now on.
It's okay to say I don't know if you really don't, but if you do know for sure,
just give the salesman a date and time they can expect their car,
and if they've got a problem with the date you give them, they can talk to me.
All right, boss, sure.
Thank you. Stop your whining, tell your buyer to call me later tonight.
Aha, Big O, taking
care of business!
Kicking *** and taking names!