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Wayne: It is March 8th, 2013.
Four whole years have gone by for Convo.
It's hard to believe.
We'd like to celebrate by looking back to the moment the idea of Convo originated
to today where we have you: callers who have been loyal to us over the years,
great employees and interpreters that have made this possible together.
Not only do we want to celebrate Convo's fourth birthday, we'd like to recognize Robin Horwitz,
our CEO the past four years who is now looking to pass on the baton.
This baton represents so many things:
our first day of establishment with the people that Robin pulled together;
our fight to secure Convo as FCC-certificated;
the shaping of people skills into categories of Marketing, Technicians, Customer Service, and Interpreters;
and finally, the time to pass on the baton for a progressive future is here.
FCC has made the suggestion-
which we strongly disagree with-
We've noticed that the three important issues-
How many out there are like us, with no certificate-
Recently, FCC issued an order-
We have to co-brand with our billing agent.
We're thrilled to receive the official paperwork from FCC here.
Today is an important, historical day for Convo!
I'm in awe, we are standing alone as a VRS provider.
We thank you, and from here Convo can only go upward.
You are my wind.
Experience true control.
Now that you've seen the montage of the past four years, I want to say, wow!
Four years ago, the four of us founders were in LA, discussing the birth of Convo.
Our topic of discussion was interpreters and the quality of interpreting services, which I greatly agreed with.
The reason for this was because before Convo, I did use VRS,
but the experience of calls was faulty.
I ended up using AIM for my VRS calls instead.
In my mind, that wasn't the way it was supposed to be.
So, when we founded Convo, we made the quality of interpreting service a priority.
And so, four years of blunders and experiences went by.
One morning, I looked at Convo's wall on Facebook and was amazed at what I saw.
There was a screen shot of a conversation.
The mother had called her son and they chatted.
After hanging up, the mother texted her son asking for the name of the provider she had called him through.
The son responded, "Convo. Why?"
The mother said that the call went so smoothly that it felt like there was no interpreter in the middle, relaying the call.
Now that, THAT was exactly why we founded Convo four years ago!
Seeing that filled me with such pride.
Wow.
Today, Convo is still growing bigger, but the time for change has come.
I'm more of a start-up person at heart and I'm looking forward to new changes and challenges.
Convo is also ready for a new management team that can take it to new levels.
So, I'm really excited about this change.
When I think back from four years ago to today's time, I can see how much I've grown
and how much experience and networking I've gained.
It makes me excited about the future,
but first... who do I thank?
Truthfully, the Convo team and all of you, the customers who use our services and remain loyal to us,
sending feedback and pushing us to improve.
So where I am today, I have all of you to thank for.
Wayne: These years have given us something to celebrate about.
and we're ready for more to come.
You should know that Convo will always remain one thing: a Deaf-owned company.
Convo will always be yours,
Convo will always be yours,
and we'll always be with you.