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Hello, this is Joel over at Just Document Preparation with a quick client interview
from one of our clients James. So James, thank you for being here, sure my pleasure, and
I just wanted to ask really a few questions. So what was it that brought you or made you
seek out the services that we provide? Ah, well, a few months ago, about 5 or 6 months
ago my mother passed away. She didn't have a will and a we were left trying to figure
everything out. I had made some calls and talked to some attorneys, mostly about looking
at everything I realized it was stuff I could do without an attorney. So I wanted to try
to find some document people who could help me do that and a I started my search trying
to find, take care of it myself, trying to do most of it myself in probate. Ok, and had
you called other service providers? I called several, several, several, people a couple
in Orange county a one that was up out of Victorville but they had an office here, out
here in this area, and then I was fortunate and called you guys. ok, so what was it that
made you a come to us rather then the others? Mis-information, the other places had given
me different information that I had found that wasn't true, you know, it it wasn't true.
A little was fear, trying to get me to come with them, telling me higher prices attorneys
were going to charge me blah blah blah, different stuff like that. Then I called you guys and
you told me exactly what to do like I wasn't even going to use you. Made me want to come
here and I felt confident in coming here. Ok, so mainly, just the knowledge the understanding
of the process and really the no pressure no sales tactics. Yeah at all. I did feel
some pressure at some of those other places. Okay. Exactly right. Why don't you tell me
about your experience with us once you actually came in and got started. Came very easy, very
easy, came down, you know got everything started, a I think it was only a couple of weeks and
a we were already going to court, we were going to probate to take care of it. Okay.
Okay, so and then once a you got in to the court what was your experience there? Very
good, very good, we were, my sister said we were the 20th person, I though we, I know
we were, we weren't the first ones but we were in there a bit, apparently we were the
20th person called up she said. Nobody had gotten compliments but as soon as he looked
at our paperwork, that's exactly what he said. He was like wow, this is, this is the best
paperwork put together all day. Just, and there were a bunch of attorneys in there,
there was all kinds people in there and me and my sister just walked in and we got the
kudos. Okay. So. Very good. Again, just it felt the whole experience has been very positive
and we felt very confident coming here, so you know. Okay. So what. So I'm back. What
your saying is if anything in the future you would definitely not hesitate to come back.
So I've a, I don't know if you know, but I've used you guys again also for some more a adjusting
on that property. Okay. To a, I didn't know we had to do some more stuff and even though
we didn't need to use a preparation service I really only felt confident using you guys.
Okay. So I wanted to come back and make sure it was done right. okay. So I wanted to use
you guys. Okay, well thank you. So here I am again. That's our best compliment Here
I am again. That Judge gave you guys the best compliment right there in court. And so then
I went around the corner to go pay that, pay for my stuff and some lady followed me out
there saying who did you use, who'd you use? So, and she was another real estate lady,
I gave her actually I think it was your card your or Annette's card. Yeah. Perfect. I gave
her the card out of my wallet. Okay. So. Okay, well this has been Joel and James with a client
interview thanks for watching. Thank you for the opportunity to tell you how great you
guys are. Oh, no problem. I appreciate it, thank you.