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Introducing Cisco UC integration for IBM same time
Cisco UC integration for IBM sametime
is a unified communications client that serves your corporate communications and
collaboration needs
by unifying your Cisco and IBM collaboration and communication tools
Cisco UC integration for IBM sametime
enhances productivity by integrating Cisco phone control and presence status
along with HD video and integrated voice mail
for both the embedded and stand-alone IBM sametime clients
this video will explore the features of Cisco UC integration for IBM sametime
users in a modern unified communications environment
may have many different phone devices configured. Cisco UC integration for IBM
sametime
allows you to select the phone you wish to use with the simple click of a button
select the phone mode control button on the main sametime screen
to view the current phone node or select a new one
the phone presence icon is
displayed in addition to contact presence icon where available
phone presence allows a user to know if a contact is busy on another call
or available to receive a call
the integration provides several ways to place calls with your unified
communications infrastructure
through IBM sametime this section will explore the various options for call
placement
calls can be placed from your list of existing contacts. right click a contact
select phone call and choose a number from the provided options
select a contact and select the phone button
in the sametime button bar to call the contact at their preferred number
contacts may have multiple associated phone numbers
and may not always be available at their preferred number
select a contact and select the drop-down list beside the phone button
on the sametime button bar to call a contact at
an alternate number use the call button on the chat window
to start a call with that contact the call is managed from the chat window
the call window can be undocked from the chat window
to a stand-alone window so it can be easily resized
this stand-alone window can be returned to the chat window
If you've missed a call you can easily return their call using the conversation
history panel
this panel has 2 tabs voicemail
and calls. right click an item in either tab
select phone call and then select the number
the calls tab on the conversation history panel provides a listing
of all missed placed and received calls that fit the current filtering criteria
and that have not been previously deleted from the list
two options are provided for filtering the call listing
select view to view calls that occurred during the current day
the previous day the last seven days or the last 30 days
select type to filter for missed
placed or received calls
to call a number not in your contact list enter it in the search field
and select Use to dial the number
the integration
provide several ways to interact with received calls
using your unified communications infrastructure
through IBM sametime IBM sametime displays an alert window
when a call is received this section will explore the various options for
call receipt
select the answer button on the incoming call notification window
to answer the call and initiate a voice or video call
you will receive video during the call if the caller has chosen to send it
automatically
your own video preferences are set up in the call preferences window
video can also be added to an audio-only call
with a video camera connected to your computer
select the decline button on the alert window to send the call directly to
voicemail
voicemail messages can be played back on the voicemail tab
users can also decline the call and start a chat session with the caller
if they are a sametime contact using the chat reply button
thank you for watching this video about Cisco UC integration
for IBM sametime