Tip:
Highlight text to annotate it
X
So the self-assessment exemplar we’re doing step-by-step.
So the first step is asking customers
to actually opt-in to digital self-assessment.
We’ve nearly finished developing that.
It’s user testing really well.
We’ve put that, kind of, proposition in front of 42 people
and 38 of those 42 have gone for it.
So that’s really great news.
We’re going to do a private beta of that in February
and then sometime early next financial year we’re going to start
stopping letters and replacing them with digital alerts instead.