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>> We are the student help desk and we are here for you.
>> Got questions?
We've got answers.
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>> Today we'll look at what to do when you're in myHancock
and it ask for your user ID and pin number.
Your user ID should be your student ID.
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And your pin should be the default password.
This should get you pass the login.
Another option is to go to the logout button.
Logout and re-login, this will sometimes fix the problem.
As a last option, you can clear your browser's cache and cookies
and attempt to re-login.
If you have any other questions feel free to contact us
at the student help desk.
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