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Navigating the Library.
An Enabling Change Partnership Project with the Accessibility
Directorate of Ontario and the Ontario Library Association.
Hi.
How can I help you?
Actually, I'm not the one who needs help.
I'm Donna's support person.
Oh, OK.
Sorry.
Let me start again.
Take your lead from the person requesting service.
If you're not sure, simply ask.
Speak directly to the library customer,
not their support person.
So how can I help you?
My support person is Frank.
The books I'm specifically looking for are on gardening
and yoga for people with limited mobility.
If you have anything about that, that'd be great.
OK.
Well, I can show you where to search.
Or if you need any help, I can help search with you.
OK.
Do you have a computer that's set to the right height
for people in wheelchairs?
I believe we do.
We can go take a look and hopefully that'll work for you.
And if not, then I can search for you.
Awesome.
All right.
Wow, there sure is a lot of stuff in the way.
Always keep paths clear and offer to retrieve materials
that are out of reach or difficult to get to.
We're looking at widening the aisles, but you know,
unfortunately that's going to take some time.
That's good to hear.
OK.
So, we're just right here.
Do you think this will work for you?
Mm-hmm.
[AFFIRMATIVE]
Here you go.
Shall I give these to Frank?
Yeah, she has a bag.
I can take care of that.
Thank you.
You know, since you're interested in yoga and
gardening, we do have some guest speakers coming in in
the next couple of months.
Is that something you'd be interested in?
I'd be very interested.
Do you accommodate my support person, as well?
While not a mandatory requirement, library programs
are more accessible if fees are reduced or waived
for the support person.
We would like you register ahead of time, but we wouldn't
charge you for bringing a support person with you.
I'll give you one of our brochures.
It has all the details.
Oh, cool.
Now last question.
Do you have an accessible washroom?
Not all features in your library may be
currently accessible.
Provide common sense options and work with the library
customer to find creative solutions to meet their needs.
Unfortunately, not in the library.
We do have one in the community center.
If you head north and then directly on your right.
We are looking at putting an accessible washroom in, but
we're just not there yet.
Well, I may be able to help you with some suggestions when
you're ready to do that.
Ensure your library has established and promoted a
customer feedback process.
Welcome the library customer you are serving to participate
in this feedback process.
Here's my card so you can email me when you're ready.
Oh, that's great.
Actually, we would love to have some input.
Thank you very much.
Well, thank you today for all your help.
No problem.
Take care.