Acts of Kindness - Colonial heights inn manager makes guests feel at home

WE'RE PASSING ON $300 TODAY AT A QUAINT INN IN COLONIAL HEIGHTS WHERE THE MANAGER GOES OUT OF THE WAY TO MAKE THEM FEEL LIKE EXTENDED FAMILY. WE JOIN ONE LONG-TERM RESIDENT FOR AN ACT OF KINDNESS SURPRISE. FROM THE BOULEVARD, THERE IS NO BIG SIGN POINTING OUT THE COLONIAL INN. PEOPLE KNOW WHERE TO FIND IT. >>WORD OF MOUTH. WE HAVE BEEN HERE FOR, LET'S SEE, I THINK MOTEL IS BUILT IN 55. THE INN'S 20 ROOMS FILL UP QUICKLY. >> WE HAVE A LOT OF PEOPLE COME FROM OUT OF TOWN WORKING. COME HERE WORKING. JUST FOR A WEEK. THEN GO BACK HOME ON THE WEEKENDS. MILITARY. DISABILITY. SOCIAL SECURITY, RETIRED NAVY, LIKE MARC. >> LIKE VETERAN MARC HAYNES MOST TENANTS ARE LONG-TERM. >> PEOPLE ARE NICE. >> MARKS LIVED HERE 10 YEARS. SOME OF THE NEIGHBORS HAVE CALLED THE INN HOME FOR 25 YEARS. THEY APPRECIATE THE CARING CONCERN OF MANAGER DIANE CALES. >> IF A TENANT HAS TO GO TO THE DOCTOR, THEY HAVE NO RIDE. SHE WILL VOLUNTEER THE SERVICES, TO TAKE THAT PERSON TO THE DOCTOR, TO GET THEIR MEDICATION, WHATEVER THEY NEED. WE HAVE TENANTS THAT, YOU KNOW, NEED GROCERIES. SHE WILL GO TO THE ON GROCERY STORE, TAKE THEM TO THE GROCERY. AND TAKES THEM TO THE FOOD BENEFITS, YOU KNOW, A WEEK. SHE FORGETS ABOUT HERSELF. AND SHE TAKES CARE OF OTHER PEOPLE THAT ARE IN NEED. I AM GLAD THAT I CALLED THE STATION, TO LET THEM REALIZE THAT, YOU KNOW, THERE ARE PEOPLE OUT THERE THAT NEED TO BE RECOGNIZED FOR WHAT THEY DO IN THIS WORLD. >> MARC, WE SECOND YOUR NOMINATION, WITH 100, 200, $300. >> GREAT. THANK YOU SO MUCH. >> MARC SAID THAT DIANE IS ALWAYS ON THE GO. RUNNING ERRANDS WITH TENANTS. >> SHE HAS HAD A LOT OF CAR PROBLEMS. >> OH, REALLY? >> THIS MONEY WILL COME IN HAND -- >> HE GETS CHOKED UP PASSING IT ON. >> I WAS TELLING SABRINA THAT, YOU KNOW, YOU DO A GOOD JOB HERE AT THE INN. AND YOU GO ABOVE THE CALL OF DUTY TO DO THINGS. SO W SHOW OUR APPRECIATION, WITH $300. >> WOW! >> [LAUGHTER] >> $300 FOR DOING SUCH A GOOD JOB. >> I DON'T KNOW WHAT TO SAY. >> DIANE IS COMPLETELY CAUGHT OFFGUARD. AND THIS IS A WOMAN THAT PRIDES HERSELF ON KEEPING UP WITH WHAT IS GOING ON WITH TENANTS. >> IF I DON'T SEE SOMEBODY EVERY DAY I CHECK IN ON THEM. HOW ARE YOU DOING? I NEED TO DO THIS. MORE OF US NEED TO DO IT. WHERE YOU SEE A NEED. IF WE CAN HELP PEOPLE. DO IT. >> DIANE SAID THE COLONIAL INN MAY THE NOT BE THE HILTON BUT SHE HOPES IT IS A PLACE THAT PEOPLE FEEL COMFORTABLE. >> IT IS A NICE PLACE TO LIVE. >> IF THERE IS AN INDIVIDUAL OR AN ORGANIZATION THAT YOU KNOW WHO NEEDS KINDNESS. E-MAIL ME.