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The Call Center Innovations Tour is well-known for its unusual locations.
In 2013, vendors and users met at the airports
in Zurich, Hamburg, Duesseldorf and Stuttgart to exchange views and information
about the latest technologies in the call centre industry.
It was very interesting, different sectors that came together and interesting people,
and there were some opportunities for new business relationships.
You get a great overview of what is possible, insights into how other companies work and many new ideas.
I think it’s very interesting how quickly people start networking.
Great! A lot of new impulses and very good presentations.
You get new ideas and impressions of how you can realign your business.
During the CCIT, lectures about the use of different technologies are not held by the vendors.
Instead, users that work with the products report about their experiences.
Thus, the presentations gain a worthwhile authenticity.
We want to support an exchange that also encourages the discussion of problem areas,
so that people can learn from each other.
As well as the presentations, vendors presented their products
and got in touch with interested prospects in the exhibition area.
In addition, there were also some new ideas in the CCIT programme.
This year, one innovation is the business-speed-dating, which we perform
at the beginning of the event and during the breaks.
People informally gather around different tables, introduce themselves and mention
whatever concerns them in the call centre business.
It’s an opportunity to let people know what you are looking for and
what you are offering, and that’s a great entry for this event today.
The business-speed-dating created an active exchange between the attendees
and was reviewed very positively.
The advantages of the business-speed-dating are that we create an atmosphere in which participants
don’t hesitate to get in touch with each other. We arrange a get-together and introductions.
And people start talking about what they do and why they are here.
Topics of conversations were therefore found easily and the networking went on later with exclusive
insights of the unusual venues. At every location visitors could participate in a tour around the airport.
Thus, the CCIT not only offered new perspectives with regard to innovative call centre technologies.