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WE'LL VISIT ONE COUPLE WHO'VE GOT THE D.I.Y. BUG AND NOW THEIR MAKING FABULOUS HOME IMPROVEMENTS.
TODAY WE FIND OUT WHAT TO DO TO REDUCE THE DAMAGE IN CASE OF A FLOOD IN YOUR HOME. MUSIC
LOVERS, LOOK OUT. WE'VE GOT THE LATEST HOME AUDIO TECHNOLOGY COMING AT YOU FROM THE MOST
RESPECTED NAME IN SOUND. THIS IS THE SHOW ALL ABOUT YOU AND YOUR SPACE, YOUR HOME AND
SURROUNDINGS. WE'RE DESIGNING SPACES.
THE THOUGHT OF FLOODING STRIKES FEAR INTO THE HEART OF EVERY HOME OWNER. HOWEVER, WHEN
IT HAPPENS, THERE IS HELP. TAKE A LOOK AT SEE.
(MUSIC). THERE ARE FEW THINGS THAT CAN CAUSE MORE WORRY
AND CONCERN TO HOMEOWNERS THAN THE POTENTIAL ISSUES THAT CAN OCCUR FROM WATER DAMAGE. WATER
LEAKS OR FLOODING OFTEN OCCUR WHEN YOU LEAST EXPECT THEM. HOW YOU REACT TO THE SITUATION
CAN HAVE A DRAMATIC IMPACT ON THE AMOUNT OF INCONVENIENCE AND THE COST IT WILL TAKE TO
GET YOU BACK TO NORMAL. DESIGNING SPACES MET WITH THE EXPERTS AT SERVICE MASTER RESTORE
IN MEMPHIS, TN, TO LEARN WHAT CAN BE DONE WHEN A WATER EMERGENCY OCCURS.
PETE, IT IS SO GREAT TO BE HERE. THANK YOU. WELL, WE'RE GLAD TO HAVE YOU HERE.
WELL, DESIGNING SPACES THINKS IT'S VERY IMPORTANT FOR HOME OWNERS TO KNOW HOW TO REDUCE DAMAGE
WHEN A WATER EVENT OCCURS, AND WHEN WE SPEAK OF A WATER EVENT, THOUGH, WHERE IS THE WATER
COMING FROM? MOST PEOPLE THINK ABOUT WATER EVENTS AS RIVERS
AND RAINSTORMS--. RIGHT.
--THAT'S SORT OF THING. BUT ABOUT 80% OF ALL WATER DAMAGE REALLY OCCURS IN THE HOME. BROKEN
WATER TANKS, OR OVERFLOWING TOILETS, OR JUST A BROKEN PIPE.
SO I WOULD THINK CLEANING UP WATER DAMAGE IS A SPECIALIZED FIELD. THERE'S PROBABLY A
LOT TO IT, RIGHT? IT'S VERY SPECIALIZED. WE PUT OUR PEOPLE THROUGH
EXTENSIVE TRAINING BEFORE THEY EVER GO INTO THE FIELD.
OKAY, SO NOT A D.I.Y. PROJECT. NOT SOMETHING WE RECOMMEND HOMEOWNERS TRY
ON THEIR OWN. OKAY. AND I LOVE THAT YOU HAVE A HOUSE INSIDE
YOUR TRAINING FACILITY. AND YOU CALL IT A "FLOOD HOME" RIGHT?
THAT'S CORRECT. OKAY, SO TALK TO ME ABOUT THE FLOOD HOME.
IT'S A FLOOD HOUSE DESIGNED JUST FOR TRAINING AND FOR RESEARCH AND DEVELOPMENT PURPOSES.
SO WE BUILD IT TO NORMAL BUILDING CODES, AS ANY HOME HERE IN MEMPHIS WOULD BE BUILT, (WATER
SQUIRTING) AND WE'VE ACTUALLY FLOODED THE HOME 65 TIMES IN THE LAST TWELVE YEARS.
SERIOUSLY? YES.
OKAY, AND WHAT HAPPENS THEN? WELL, WE GO THROUGH OUR PROCESS OF DRYING,
BUT WE DON'T HAVE TO TEAR OUT CARPET OR FLOORS OR ANYTHING.
NO. WE'VE ACTUALLY ONLY REPLACED THE CARPET TWICE
IN TWELVE YEARS, BECAUSE WE WEAR IT OUT MORE THAN ANYTHING ELSE.
(LAUGH) WELL IT'S GOOD FOR HOMEOWNERS TO HEAR THAT, THOUGH. SO IF THEY HAVE WATER DAMAGE,
THEY'RE THINKING, "WELL THEN, I DON'T HAVE TO REPLACE ALL MY CARPET AND HARDWOOD FLOORS."
EXACTLY. ITEMS THAT ARE DRIED PROPERLY DON'T NEED TO BE REPLACED.
OKAY. WELL, I WOULD LOVE TO SEE INSIDE. WELL, I'D LIKE TO SHOW IT TO YOU. WHY DON'T
WE GO INSIDE? SOUNDS GOOD.
(MUSIC). HI, MARK.
HEY. HELLO.
DEBI, THIS IS MARK. HE'S ONE OF OUR LOCAL FRANCHISE OWNERS.
WOW! PERFECT. NICE TO MEET YOU. WELL, I HAVE TO TELL YOU THAT I REALLY THOUGHT I WAS GOING
TO SMELL AN ODOR. I MEAN, YOU JUST TOLD ME YOU FLOODED THIS PLACE 65 TIMES, BUT I DON'T
SMELL ANYTHING. AND THERE REALLY SHOULDN'T BE AN ODOR IF THE
HOUSE IS DRIED RIGHT, SO WHEN WE DO THE PROCESS CORRECTLY, YOU WON'T HAVE A SMELL AT THE END.
SO WHAT IS THE PROCESS? THE PROCESS IS ACTUALLY DOING AN ASSESSMENT
OR INSPECTION OF THE HOME, REMOVE THE WATER, AND THEN WE USE AIR MOVEMENT AND DEHUMIDIFICATION
TO DRY THE FACILITY, AND THEN WE USE OUR METERS TO DO A MONITORING PROCESS.
SO THERE'S MANY STEPS? MANY STEPS.
THE RESTORATION PROFESSIONALS REALLY KNOW WHAT THEY'RE DOING.
ABSOLUTELY. YOU KNOW, THERE ARE STANDARDS WITHIN OUR INDUSTRY THAT HAVE BEEN ESTABLISHED
BY THE IICRC, AND SERVICE MASTER, AND OUR TRAINING AND CERTIFICATION PROCESS FOLLOW
THOSE STANDARDS AND ENSURE THAT EVERY LOSS WE DO ARE HELD TO THOSE STANDARDS.
I WOULD THINK PREVENTION MEASURES WOULD REALLY HELP TO REDUCE THE RISK OF FLOODING, SO IS
THERE SOMETHING THAT WE, AS HOMEOWNERS, CAN DO?
THERE ARE SEVERAL THINGS. INSIDE YOUR HOME, YOU COULD TAKE CARE OF JUST SOME VISUAL CHECKS,
LIKE YOUR HOT WATER HEATER, WASHING MACHINE HOSES, ICE MAKER LINE, AND JUST A VISUAL CHECK
OF YOUR DISHWASHER. OUTSIDE, CHECK YOUR GUTTERS, MAKE SURE THAT THEY'RE NOT CLOGGED UP WITH
LEAVES OR ANYTHING ELSE THAT MAY COME OUT OF THE TREES.
ANOTHER CONCERN IS GONNA BE FROZEN PIPES. IF YOU'RE GONNA LEAVE THE HOME, MAKE SURE
YOU LEAVE SOME TYPE OF HEAT ON AND ALSO OPEN THE CABINETS SO THAT AIR CAN CIRCULATE AROUND
THE PIPES TO PREVENT FREEZING AND FURTHER DAMAGE.
SO, A PIPE BREAKS IN MY BATHROOM. BATHROOM'S FLOODED, THE CLOSET NEXT TO IT THAT HAS CARPET,
TOTALLY FLOODED. WHAT DO I DO TO GET SERVICE MASTER TO MY HOUSE RIGHT AWAY?
FIRST THING YOU NEED TO DO IS CALL SERVICE MASTER AT 1-800-RESPOND. THEN YOU NEED TO
CONTACT YOUR INSURANCE PROFESSIONAL AND MAKE SURE THAT THEY KNOW THAT SERVICE MASTER HAS
BEEN CONTACTED. AND ONCE WE ARRIVE ON SITE, WE'RE GONNA GO THROUGH A RECOVERY GUIDE THAT
EXPLAINS EXACTLY WHAT WE'RE GONNA DO AND WHY. OKAY, BUT WHAT IF IT HAPPENS ON SUNDAY AT
2AM? WE'RE ON CALL 24/7/365.
OKAY, 24 HOURS A DAY, 7 DAYS A WEEK. YES, MA'AM.
I LOVE IT. OKAY. NOW IS THERE ANYTHING THAT I SHOULD DO WHILE I'M WAITING FOR SERVICE
MASTER TO ARRIVE AT MY HOME. ACTUALLY THERE'S SEVERAL THINGS THAT SOME
POLICIES ACTUALLY STATE THAT YOU HAVE A RESPONSIBILITY TO DO. TIME IS OF THE ESSENCE HERE.
MM HMM. CUT OFF THE WATER AT THE SOURCE IF POSSIBLE.
BLOT UP AS MUCH WATER AS YOU POSSIBLY CAN. IF YOU HAVE FURNITURE THAT HAS WATER JUST
STANDING ON IT, WIPE THOSE OFF. IF YOU HAVE CUSHIONS THAT ARE WET FROM FURNITURE THAT
GOT WET, STAND THOSE UP. IF YOU HAVE DRAPES THAT ARE WET, YOU CAN DRAPE THOSE THROUGH
A COAT HANGER, AND HANG IT UP ON THE CURTAIN ROD. BUT BE CAREFUL. YOUR SAFETY CAN'T BE
COMPROMISED HERE. IF YOU HAVE A ROOM THAT IS COMPLETELY FLOODED
WITH WATER, I WOULD NOT GO IN THERE, BECAUSE THERE IS DEFINITELY AN OPPORTUNITY FOR THERE
TO BE SOME TYPE OF AN ELECTRICAL SHOCK. OKAY.
A LOT OF COMMON SENSE THINGS LIKE THAT. AND I LOVE THAT YOU HAVE A FLOOD HOME, BECAUSE
IT REALLY SHOWS YOU THE RESTORATION PROCESS. OUR GOAL IS TO RESTORE PEACE OF MIND AND GET
YOU BACK IN YOUR HOME AS QUICKLY AS POSSIBLE. FOR OUR VIEWERS WATCHING, IS THERE A WEBSITE
THAT THEY CAN LEARN MORE? ABSOLUTELY. YOU CAN GO TO OUR WEBSITE. IT'S
SERVICEMASTERRESTORE.COM, OR YOU CAN ALWAYS CALL US AT 1-800-RESPOND.
EASY ENOUGH. WELL, GUYS, THANK YOU SO MUCH FOR GIVING US GREAT ADVICE, GREAT TIPS TO
KEEP US SAFE. WE REALLY DO APPRECIATE IT. THANK YOU FOR BEING WITH US.
THANK YOU. THANK YOU.
WELL, WE'RE GONNA HAVE A LINK TO THEIR WEBSITE ON OURS AT DESIGNINGSPACES.TV. FROM MEMPHIS,
TN, THIS IS DESIGNING SPACE, AND I'M DEBI MARIE.
FROM D.I.Y. PROJECTS THAT UPGRADE YOUR HOME WITH STYLE AND CLASS, TO KNOWING WHAT TO DO
IN CASE OF FLOODS AND WATER DAMAGE, OR JUST KNOWING YOU'RE HEARING ALL YOUR MUSIC, MOVIES,
AND INTERNET WITH AWESOME CLARITY, DESIGNING SPACES KEEPS YOU UP TO DATE ON WHAT YOU CAN
DO TO MAKE YOUR HOME AND LIVING SPACES BETTER THAN EVER BEFORE.
FOR MORE INFORMATION ABOUT ANYTHING YOU'VE SEEN ON TODAY'S SHOW OR TO FIND OUT HOW TO
BE PART OF THE SHOW, LOG ON TO DESIGNINGSPACES.TV. YOU CAN VISIT THESE WEBSITES TO LEARN MORE
ABOUT THE PARTICIPANTS ON THIS EDITION OF DESIGNING SPACES.