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Have there been any magic moments when you feel that CR systems have exceeded your expectations?
I haven't asked for many magic moments, but the one thing that comes to mind was in the
early dealings with you, when we were running our very first pilot, I felt that we almost
knew better. We tried to create what we felt was a more comprehensive spidergram on the
front of the reports and asked Steve to produce it in far more detail than he did normally.
Steve cautioned against it, however did what we asked him to do and then was kind enough
not to say anything when we went back and said this looks like a real mess and nobody
can understand it and went back and redelivered it in the way that he told us he ought to
do it right from the very start. That, for me, was a magic moment, because
a) he didn't say I told you so, b) he very kindly went right back and reproduced it and
c) we got the kudos from the client that it was adaptable, flexible, we could do what
we needed to do. I think it's a service that we get from a
global perspective. So, every time we set up something, our concern is get the 360s
out. So, Natalie's had her 360s, Anne's had her 360s, we've got that set up, we've had
a couple for Lara that we've done. So, we've even done it on the continent. The way that
they've been done, the way that they've been handled, the way that Steve's pushed to get
those things done, to get them out, especially during the initial stages, because everyone's
quite sceptical. Yes, I was working in California and I had
a request for something and I needed to get that to the customer by that afternoon. Now,
CR Systems had already shut for the afternoon, because it was Friday and California London
timing. I thought oh my goodness, this is never going to happen, but I'll have a punt
anyway. I sent you an email and lo and behold, somebody went back to the office, answered
my need, and I could get it to the customer in California before close of play California
time. That was absolutely fantastic; I was so grateful.