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Austin Radiological Association has been providing quality imaging services
to Austin and Central Texas since 1954. We're working continuously to improve
access to those services.
Our imaging centers provide everything from mammography to MRI.
Our staff take special care to be sure that your exam schedule this quickly and
conveniently as possible and the exam is conducted in a professional
and caring manner. We strive to meet your physical and emotional needs
and will address any concerns you may have with compassion
and respect.
The following patient had an outstanding experience when her exam was performed
at one of Austin Radiological Association's imaging centers.
So, last week I called Austin Radiological's main scheduling number to make my
appointment for my sinus scan which was recommended by my doctor.
Over that weekend I had a friend's mother pass away
and the funeral was out of town and I wanted to go to it but it ended up
being the same time
as my scheduled visit to Austin Radiological was.
So I called the number back the following Monday expecting it to be a
long drawn-out process,
trying to figure the right time
and having to push back a while back for the next available appointments, that sort of thing,
but it wasn't. I got in the very next day. The scheduler on the phone really couldn't
have been more personable and more kind.
She asked about my friend's family, sent her condolences,
told me to be careful, be safe driving. There's those little personal touches that really go
long way and leave you with a good feeling.
When I went to get my scan, I thought the facilities were very clean
and couldn't believe how quickly they called my name once I signed in
and definitely seemed to have a very efficient
front desk area. I went into
room with a big machine and it was a big circle
and I basically laid on my stomach
very still and big circle went around me several times
and before I knew it she was in and told me it was over.
It was neat to see the scan actually at my doctor's office just a few days later.
I was also surprised how quickly my doctor got the scan back
and reviewed it. I got to go and see it.
The scan, it was so detailed, seeing how
much I'm really not breathing on this side of my nose so
it was kinda cool, you know, to see that
and know I can breathe in the future.
I didn't have any questions and I was in and out
at the most 5 minutes and back in my car and back to work.
It was a great experience and everyone was just a friendly as they could be.
I work for the Roundrock Express Baseball Club and
our number one priority is customer service
and so when I experience great outstanding customer service
somewhere I appreciate that very much and I want to let
the people know were performing great customer service know
that they are, so I know I appreciate it we appreciate it, at
the Express, when someone reaches out and gives us feedback, good or bad, just so we
know how we doing so
that was my main priority in sharing
to let Austin Radiological know what a great job they are doing.