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BILL: I had a series of two heart attacks within a month, and then a few months after
that had congestive heart failure. I was in a coma for almost a month and then in the
hospital for another almost six weeks, eight weeks of recovery from that and had a pacemaker
inserted. Without the Blue Cross Blue Shield coverage, it would have bankrupted us.
My name is Bill Burg, and I just had my 61st birthday last week. The experiences that I've
had with medical coverage have been from two different carriers. What I found was that
you were either talking to somebody that didn't seem like they cared or somebody that were
brand new on the job and didn't know what they were doing exactly.
I never got that feeling from the Blue Cross Blue Shield people, because I was dealing
with the same person. It wasn't some stranger. It was the same person that talked to me the
time before, and after I got discharged from the hospital the second time, I found out
that Blue Cross had a condition management team, complex condition management team is
the term I heard used, and what these people did was they talked to me,
and they'd call me up and they'd send me information about healthy heart care and
things that you needed to do and asked how this was going and how that was going on,
and they actually followed up on a regular basis. I think overall my experience with
Blue Cross was very positive. I was really happy with what they did and
how they performed, the way they worked with me, and I would recommend and talk to other
people and say you really need to look at the Blue Cross Blue Shield.