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This video shows you how to run the HP Printer Install Wizard after you have saved it on
your computer.
In this video we will use a mouse to select items. If you are using a touch-screen computer
you will tap the selection whenever the video says click.
The Printer Install Wizard can help solve many common installation problems, such as:
Finding your printer's Windows 8 driver, Using your HP printer the same way you used
it with your old operating system, and
Deciding which driver you should select. The Printer Install Wizard is not available
for all printers and only runs in Windows 7 and Windows 8.
After the Printer Install Wizard is successfully downloaded, you can use it to help solve your
installation issues. Before running the Wizard, your computer must
be connected to the Internet through a wired or wireless network connection. Because connecting
your computer to a network is unique for each system's configuration, we will not provide
those instructions here. Press the power button to turn on the printer.
To find the file you just downloaded, click the Open Folder button or navigate to the
location where you downloaded the file. Find the installation file. The file name
is HPPIW.exe. Double-click the file to run the Printer Install Wizard.
If prompted, click Yes to allow the program to run.
Click Next to start the Printer Install Wizard. The Wizard will attempt to detect any connected
printers. If prompted, you can connect your printer
to your computer with a USB cable, or click on the checkbox if you want to search for
a network-connected printer. You will not see any prompts if you already
have your printer connected to your computer with a USB cable. In this video, we are going
to show a USB connection. Because selecting your printer will vary depending
on your connection, we will not show those steps in this video. Follow the on-screen
instructions until you have selected your printer to troubleshoot.
After selecting the printer, click Next. The Printer Install Wizard automatically downloads
the best available driver for your HP printer. Depending on what issues the Wizard finds,
it will provide directions and links to guide you through the process. Follow the on-screen
instructions to solve your printer's installation issues.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/hpprintersupport.