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>> Thank you, please stand by.
You will now be placed into conference.
>> Interface Management, all of these are web based, they are configurable, flexible,
friendly and as we implied before they are free.
It is always easier to add to something than to create it from scratch.
What my hope is that you, everybody on this call here, will be able to get a vision of framework
as we go through these three applications, which again you will see that they are employed
and accessible across the entire nation.
Next slide and the first one is the resource directory and I will go to the next slide.
In the design of our resource directory, every community
and every state can manage their own directory.
There is autonomy there, but a national directory is the aggregate
of the state and community directory.
So it is accessible to everyone 24/7.
Let's go to the next slide and by the way, our website is rjcusa.org.
RJC for Restorative Justice Community, USA.org, if you click on the need help button
on that website, you can see how it works.
You can also add your organization and see how that works.
Our resource directory has three configurations; the manager of the directory can configure it
for public where everyone can view and search.
You can have a private directory where only the organizations that are in the directory can view
and search or internal, where only the administrators can view and search.
And actually, you can have any two or all three of these going on at the same time.
Many organizations do not want to be on a public site,
but they don't mind being on a private site.
Sometimes you may call these organization such that they do not take direct referrals;
they always get referrals through other organizations.
Why don't you give me the next slide and again as I go through here, my intention is not
to teach the software or show all the features, but do to give you an idea of the functionality
so you can get a vision of framework.
Now the organizations in the directory include government, community,
faith-based, they include everybody.
They can even include mentors, counselors;
each organization lists the resource and services they provide.
They have a user ID and password, so they can update their information 24/7.
The people that use the directory can sort or filter to find whatever they want.
They can find out more about the organization.
They can print a map.
Let's go to the next slide.
And again, I am working through this somewhat quickly, just to give you an overview of it.
Now when an organization is added to the directory, this is a very,
very simple view of what they enter.
Information about themselves, types of services they have
and right here you only see 10 services and in the add to we have
over 50 services in our taxonomy.
Okay, why don't you give me the next slide?
The services, you select the services that you offer from the taxonomy.
You can search for providers of multiple services.
If you are looking to refer somebody to somebody that does eight things, it has eight services,
you can list all of those and you will see a listing of the ones that have eight,
the ones that have seven, the ones that have six, the ones that have five, etc. Organizations
in the directory can add, remove or put services on hold for any period of time.
That often helps in situations for housing.
How about the next slide?
You can search the directory, again, search by services is at the bottom, by state,
by counties, by zip code, resources that begin with, anything, you have a very,
very rich ability to search here.
Next slide, all resource directories have an administrator
and that administrator has a management interface.
They approve the process for organizations to be included.
They can automate email reminders to update the information.
They automatically issue usernames and passwords.
They manage duplicates and there are some other features.
You can see it is a very simple example and over
to the right you can see that passwords have been issued.
You can see where it says directory, which they have chosen to be in and I don't want
to confuse this, but if you have chosen to be in the public,
then by default you are in the private.
But if you have chosen private, you will not be listed in the public.
Status, who has been approved and one is pending approval.
We do not control who is approved or not.
And let me present that in a different way, RJC,
Restorative Justice Community is only technology.
We are only software.
We don't tell people how to do re-entry.
We don't create policies.
We are just trying to build a framework and actually, we are trying to build the first step
of the framework, which is the technology.
Okay, resource directories, they are great to identify resources of services,
connect organizations that didn't even know each other that were just around the corner.
They have build capacity.
They bring communities together.
They identify likeminded organizations, like-minded individuals and it starts,
if you will, a platform where you can actually get together, meet and discuss issues,
like they are doing in many places around the country.
We have learned that some resource directories can fail.
Information must be reliable, which means accurate and current.
And that is more easily said than done, it is very hard to do quality control on who can be
in a directory when they are 200 miles away.
The best way to keep it accurate and current is periphery use.
The more it is used, the more reliable the information will be,
the more everybody will know each other, the more valuable it is; the more it will be used.
I can't underestimate, I'm sorry, I can't overstate that enough.
And that is where we got after this first phase,
when we introduced the directory six or seven years ago.
The next issue is how do we make it more valuable.
How do we get more people to use it and that brings us to the next slide, which is,
one time he is ahead of me, okay, which brings us to the referral system.
And which Drew mentioned earlier, we were going to try and break for questions.
Drew?
>> Why don't we do that, if you have, I am looking at the questions so far
and the questions haven't been content related, but if you have a question of David now,
you can unmute your phone and speak if you like.
If there are one or two questions, we will take them now about the resource directory?
>> Resource directory.
>> Aspect of it, does anybody have a question at this time of David, a clarification question?
>> I have a question, Carol Gates from Cleveland and I am reading along with you
and I think I am understanding what you are saying, but just for point
of clarification for me personally.
Are you saying that the framework that you started to put together for re-entry begins
with a resource directory and that is all you are going to talk about today?
>> No, I am going to talk about a referral system.
>> Okay.
>> And a caseworker system.
>> Okay.
>> The two applications that we had on the earlier slide.
>> Okay, but you are going to begin with the resource directory, a national directory.
>> Yes, it is a national directory, but as I said, it is only national,
because it aggregates up local and state directories.
>> Sure.
>> Which means that if you are organizing a directory in your state,
than those resources would be aggregated up, if you allowed it, so other organizations
across the state and the country could have access to them?
>> I see, so it is an expanded version of the 211 system.
>> No, not at all.
>> The reentry?
>> 211 began as an online help desk for referrals and it also a phone call, you dial 211
and then many of the 211 locations went
and added a web-based interface, where you call in for help.
You dial on your computer and you search for the resources.
At that point, our resource directory is very similar to their resource directory.
>> Okay.
>> Our resource directory is limited to like-minded people in reentry and then
when you look at referrals for case management, you can see what else it facilitates.
>> I see, okay that clears that up for me, thank you.
>> We had another question David on a similar vein, Steven from the Ohio Justice
and Policy Center says he sees himself as the legal arm of the reentry movement in Ohio
and we would like to be able to disseminate legal resources
for the reentry practitioners statewide,
can we post our own materials on this resource directory?
>> Okay, that is a great question.
What I would prefer to see is a website; he is from Ohio, right?
If someone in Ohio would create the Ohio Reentry initiative,
it doesn't have to have the words RJC in it.
We will plug in our directory to that and he can post any information there.
Having said that, if the information is like a resource the servicing organization provides,
then it is relevant to the directory.
The problem we have is that ours is a very national directory and where he is going to want
to do is keep his information more closely organized with the state.
I know at least two people online that you can maybe connect with after this
that are doing initiatives in Alabama and Maine and Louie Bad I think was on the line too
and he is really familiar with what is being done in Texas
and all those websites used our directory to disseminate information in their states.
We support initiatives in other states.
Did I help?
>> I think so and I think any bit of information just starts further conversations
and we can have those as well.
Why don't we move on to the second application and keep on task?
>> Okay, the next challenge that I said was getting people to use the resource directory
and to do that, we tried to create a value.
We were driving value.
So who can refer?
We have the ability in our referral system for every organization in the directory
to refer a client to another organization in the resource directory.
The referring organization simply identifies the organization to refer to by finding them
in the directory and enters the information.
Optionally, the administrators of the local
or state resource directories can configure a self-referral application on the website
if they want to manage self-referrals.
We don't dictate what they do.
Next slide, okay.
This is an example where client information can be added, just take a look at it;
I am not trying to teach the system.
Why don't you give me the next slide?
Here you match the client to an organization, you probably search for some specific services,
you found them in the resource directory.
Go ahead to the next one.
>> As you can see there is a little lag, a satellite lag.
>> And then as you send it, you don't want to just send the name or address
and there isn't very many required fields there,
but you do want to send the referral what they are looking for
and most people add additional comments.
Understand this is mostly going on in a very dynamic mode within local communities,
referring individuals from one place to another and this information is actually dropped
into a log for each person, the organization referring
and the organization getting the referral.
Go ahead to the next one.
There is not much really to explain about a referral,
you are referring somebody from one place to another.
This is probably one of the most valuable things we have found in this framework.
Client referral demonstrates how internal manual process that could have been by phone, email,
letter, can be automated, replicated and deployed across the nation.
Referrals are a simple example of a process where value is derived.
I want to address that a little bit more in a second.
It demonstrates how standard internal systems connect with a shared external system,
which is the resource directory to create a framework with additional value.
In [inaudible] referrals with the resource directory, makes the directory a part
of the reentry process, which keeps the resources engaged,
the resources being the organizations in the directory and the directory current.
What we have found and what I would like to present is the economy of value in the
for profit sector, the for profit sector is measured at the bottom line in dollars.
The economy has value in the non-profit sector is measured in money saved,
but also time saved and improved outcomes.
If collaborating two organizations, two organizations collaborating
with each other costs more, then working alone,
then whatever refund now will never be sustained later.
So we look for processes where information technology could be applied
in a mutually beneficial way.
In a mutually beneficial way meaning reduced time, reduced money or better outcomes
and we call that really, we call that process collaboration.
We were looking for collaborative processes that drive value, no matter how small or how large,
when replicated across the nation, it starts to add up.
Why don't you give me the next slide.
>> David I have a couple questions that are mounting,
I thought I would throw them to you now and you can.
>> Okay, this is the end of the referral section.
>> Okay good, the one question is, is client information shared when referrals are made?
>> Client information, only, no, the answer is no.
There is very, very little to share, you can just share the name
of the individual, if that is all you want to do.
If you want to share the name and the service needed and why they need it that is up to you.
>> Okay and the other question was that some organizations have complex information needs
and how can that be accommodated by the current referral process?
>> I apologize, I don't understand.
>> I think it says some of these they have complex information needs
and I am not sure exactly what that means, but Mary Lou if you want to hit star 7
and maybe articulate your question.
Her question is some organizations have complex information needs,
how would this be accommodated by the current referral process?
>> Again, I have to apologize; I don't know what the needs are.
>> That's okay we will come back in the general discussion to that.
>> Did she join in on the line?
>> She must not be able to unmute or something.
>> Can you hear me now?
>> Very vaguely, go ahead Mary Lou, we will try.
>> If the referral is say to a medical provider and they need very specific information
that wasn't accommodated by the referral panel.
>> Okay, she is correct.
No, we don't we are not at this time accommodating everything, we simply can't.
When we started talking about this,
I said we were in our infancy, true statement, can we do more?
Yes, can we include more information?
Yes. At this time, we just don't have the bandwidth or the knowledge of what to include,
especially in the area of confidential information.
We haven't gotten that far, only to know
that you don't exchange social security numbers and confidential information.
We are just not at that point yet, but when we go and we talk about case management,
I will open that window a little bit larger in this next section.
>> Okay and if you have more question, we will have some time; I think at the end
and let's have a discussion then.
Okay, let's move on to case management.
>> As I am going through all this,
please understand that when we developed this our market is all the small
and medium organizations that could not afford technology.
That didn't have in-house systems.
That were not capable of doing good reporting for measurements and outcomes.
So that was a really, really big concern of ours and I think most people online would acknowledge
that there are countless organizations like that out there.
What we did then was we added a case management system.
The case management system is clearly an internal application and organizations.
It is independent of the resource directory, optionally it can connect to the referral system
and instead of entering client information for the referral, the case manager allows you
to simply select the client in your case manager and I will go
through that in a little more detail later.
Likewise, you can receive a referral into your case management system
and we also support collaborative case management across the framework.
Okay let me hit the specifics here.
Using the referral system, you had to type in the information
of who you are referring and what you want to say.
In this application, we allowed you to simply click on the client
and prepare the information there for referral.
Now if the organization that you are referring to also has our application,
the case manager active, then it will take that information on the other end,
drop it into their case management system and ask them if they will accept the referral.
If not, you try again.
You find an organization that will.
The collaborative portion of this allows two, three, four organizations to share information.
Now that brings up a huge list of questions and a lot of liability,
so let me try to cut to the chase there.
This is not like a centralized information management system.
Our collaborative case management is peer to peer.
Organization A maintains and is responsible in totality for all of their information,
so is organization B. If the client tells organization A, here is my new phone number
and organization B doesn't know that, organization B finds out.
Each is responsible.
What they share is any notes or information that they deem shareable.
Proactively they have to want to share, just like in the social service sector,
organizations will, [inaudible] know to send them to your organization.
In that case, they will proactively identify what they want to share
and explicitly what they don't want to share.
Okay, next slide.
This is just a simple; this is our interface to show you what our case management system does.
Add clients, manage clients, see your profile, so you can manage what fields will be included
in the profiles, customize default options, you can print and view the referral reports.
You can import clients, review and delete clients.
We also had a request to expand our reporting, so right now in a beta release,
we have an ad hoc report generator and that has been used now to create reports
for workforce boards and some of the more complex demographic reports
for United Way reporting.
That also now opens this up to a larger group of participants, people that want to use it, okay.
How about the next slide, okay, we already canceled caseworker.
It just has your clients, where they are.
These are pending referrals here.
You can give me the next screen.
Standard case worker stuff, a log report, you can have an appointment, a note, a custom entry,
so notice that we have three forms now associated with an individual, an application,
self motivated interview and a report.
Let me go and take a look at a couple of those.
Okay this is a client assessment, the application and I see that this was stretched
out a little bit so it is a little bit distorted the tool has the ability
to create custom applications, however you want and this is an example of one that was created
and then it is used by the case manager.
Okay, next one, this is [inaudible].
This form is used by the mentor or volunteer in other words, the case manager has requested
that the ex-offender's mentor complete this form monthly.
This is one they created.
You can create whatever you want with whatever points you want and what they are looking
for is, they are trying to identify issues and problems that are occurring,
as probably most of you can guess.
Again, you can customize these.
Next one. And you can provide here, what the system allows you to do when an offender comes
into a re-entry center for example and you start going through their assessments and their needs,
you want to be able to log some of the information that you are doing, send a referral
and at the same time print out a map to hand the offender to say here is where you want to go,
one map, 10 maps, whatever different services they need.
You want to give them as much; you want to empower them as much
as possible to get there and okay.
Again the case management, the internal process can be automated, it is replicated
and it is deployed across the nation.
Again, it is an example where value is derived.
Internal systems use the framework, but remain independent of external systems.
And this by the way is so extremely common in framework, it connects through standards
and protocols, just like the banking industry does, like email does.
By connecting case management, more organizations will use the framework,
more value is derived and it starts growing.
Framework is hard to define.
I really hope this helps.
I hope that you can see the first step of reentry framework for me with the example
of the resource directory, referral system and case manager.
Again though, this is only technology.
There is a lot more that can be added and just before we close out here for questions,
we will go to the next slide and I just want to hit some of the properties of framework.
I am not going to discuss these at all; I will just read very quickly
for the people that are not on the webinar.
Properties of framework include: it is a connection point
for individuals and organizations.
It is autonomous at all levels, national, state and local.
It is a channel to avoid the best practices in weeks
and not years, which is what we have right now.
It is process collaboration for coordinated, holistic, economical
and effective management services.
It is also cross-sectored connection to workforce, homework, etc,
which we didn't have a chance to discuss today
and who knows maybe some time in the future, we can.
It empowers us to work together to build capacity awareness and understanding.
It empowers us to work together and that is probably the most important thing here.
Next slide, it is shared, standardized but flexible.
It maximizes experience and expertise.
It is neutral.
It is neutral.
Outcomes are improved by framework and it multiplies every dollar and every hour.
It drives value.
Next, okay.
I want to hit again with value.
Value derives framework.
Value is derived when an organization engages in a process
that reduces time, saves money or improves outcome.
That is the economy of social services.
Framework enables those processes.
Value from these processes attracts organizations,
as more organizations engage there is more value and more opportunities for new processes.
Growth comes with more value and new processes, the framework expands and like I started
out saying, the example with the banking industry, you will turn around
and framework has already involved into an infrastructure.
You have entered the information age and you will see a paradigm shift and turn.
I think that is the end, am I right, Drew?
>> I think so, I have a slide or two after that, housekeeping, but I have a number
of questions that have backed up.
>> I can imagine.
>> I am going to ask these and then I am going to try to un-mute
and we can have a little discussion with our time remaining, but let me see if I can go back
and take them in the order I got them.
How does this contrast with reentry net?
Are you aware of that David?
>> No, don't know it.
>> Okay, well we will move on from there.
I was wondering exactly what RJC is, is it a non-profit, government group, what is it
and where the software and the idea of the reentry infrastructure came from?
>> In the mid-1990s, I used to meet with a lot of nonprofits in Houston Texas in all sectors
and we talked about what technology could do and how we could work together.
We were asked to develop a very basic case management tool for a large CBL here in Houston.
I think today they have about 10,000 clients in that case management system.
Another individual ended up seeing that,
his name was Burt Thompson and he took me up to Huntsville.
I met with TDC, Texas Department of Criminal Justice, specifically a man named Emmet Solomon
who is a very strong advocate of restoring justice and he asked me
if I would personally create a resource directory and he would tell me how
to do it and that is exactly what we did.
It was really the first one that came out.
Then we wanted to introduce the resource directory nationally,
but we were asked by the reentry coordinator of a group called interchange freedom initiative
in Houston, a prison, to modify it for their needs
for case management internally and we did that.
It evolved and evolved from there.
It is totally client driven.
We started Justice Community.
It is part of a non-profit, which is called Venture CD.
Venture CD formed in 1999 and that is where it remains right now.
Did I answer all the questions associated with that?
>> That is good for now.
That was a nice answer.
Does an organization need to have reentry services in order
to take part in the resource directory?
>> There is probably several people on the line that can answer that question.
Here is what you are going to come up with.
Wherever you are, let's say you are in Birmingham, Alabama and you want to be
in a resource directory, you are going to ask the administrator of that directory
to include you in a reentry resource directory.
Their first question is what resources do you provide for prisoners or reentry
and if you don't, I doubt they are going to have you added to the directory,
because basically you weaken the value of the directory.
>> What if there are several organizations asking the administrator for a geographic area,
how do you decide who is in charge?
>> It is a volunteer thing.
If you want to be in charge of a directory, email me.
The directory isn't really the key and I guess what I should really say is try
to imagine this in a little more unbundled way.
Let's take for example Houston, Texas.
You can have one resource directory for Houston, Texas,
but you can have 10 reentry centers all run by different organizations,
all using the one resource directory to refer to, all managing their own network,
their closed network, but still using the resource directory.
So outcomes of reentry will really be driven by reentry centers
and not the administrator of the directory.
However, if you want to volunteer, we would love to hear from you.
>> Okay, well the other questions I have are sort of a technical Mac versus a PC
and I will get with you on that question.
If you want to un-mute your phones, star 7 and maybe ask David an oral question.
>> Okay, David hi, this is Carol in Cleveland again and I just still need some clarification.
I am not very tech savvy and I am old, so please bear with me.
>> We have one thing in common.
>> That last slide and it says Restorative Justice Community web base infrastructure
for statewide reentry, so here is my question.
Is this a classic web based client information management system
that you have just processed with a resource directory?
Because I have a web based client management information system.
And I see this is sort of duplicating what I already have.
>> Well possibly, if your organization has a web based client management system again
that is great, this is intended to be more of a framework
and you can use whatever piece you want.
You don't have to use the case management tool.
You can just use the directory.
You can use the referral system.
>> So I guess then my follow up question would be, what would be the advantage,
because my system will allow me to do referrals.
It allows me obviously to input case management information.
The only thing that I see my system not having is the resource directory
and we sort of have that at 211.
>> I can't argue with you, I am going to come back to a statement that I made earlier.
I will preface that by saying if your organization has all
of that software internally, you are in the small percentile of organizations
that give their hearts and souls to reentry and it is
for those organizations that we started developing this.
>> I see.
>> There are, so I guess that is my best response.
We are trying to connect, if you will, the unknown army of people
that are out there working in reentry.
>> Okay, thank you.
>> Sure.
>> Another question.
>> I have a question, this is Deanne Fosket in California.
We have a large member based in California prisons.
We do not at this point have reentry resources, so can we still use this wonderful resource.
How do we do that?
>> I am not overly familiar with what you say you have, but yes, you can.
Let's talk specifics, where are you located.
>> We are California based.
>> And you have reentry initiative and you are wanting to use the resource directory
to help network the organizations you work with, is that correct?
>> Well at this point, to clarify my question, I would be more interested
in how can we use the resources available on your framework for our members who are coming
out of prison, because at this point, we do not have reentry sources ourselves?
>> Then my best advice would be if you go to RJCUSA and you just click on need help,
the resource directory that we have right now for the nation, you will see it
and all you will do is start using it and put yourself in there
as an organization, get a username and password.
You will have the ability to refer.
You will have connection to the resource directory.
You can refer to anybody in the nation.
>> Fantastic.
>> Anybody that is in that list.
>> Thank you.
>> Sure.
>> David, before we have to depart and we don't have to, but I want to show you this link sort
of evaluation of our webinar today.
Well you can see the link or copy it down.
The folks who registered for the call, I will send that to them after the call,
but if you did not register and are just doing the audio portion or on the other portion
as well, send me an email and I will send you this link.
So there is the link to complete an evaluation for that.
Why don't we continue, are there any more questions for David?
>> I have one, Mary Lou, based on the just prior question, if you log on and use resources
that are already in the framework, would you also be able
to use the case management part or not?
>> If you log on, can you use the case management?
You should be able to, contact me if you cannot.
>> Let's put David, let's find David's email address, it was early on, so you can have that.
An email address for him, so you can contact him directly if you have question.
Of course, I am at the National Crime Prevention Counsel.
Larry Frank couldn't be with us, but there is David's email address.
I believe you can see that now.
David.Heath@restorativejusticecommunity, all one word, .org.
Another question for David?
>> Yes, I have a question, this is Daphne Gathers,
from the city of Bingimton [assumed spelling].
I am working with an organization that is, we are the local government working
with the state parole and a nonprofit organization to form a reentry task force.
We are an impact county and we are applying for funding, but one of the things,
what I wanted to find out is there a cost to use this service?
>> No, I think, no there is no costs.
The resource directory can help you organize and forming a task force is a great first step.
>> Okay, thank you.
>> Drew?
>> Yes, go ahead.
>> Drew, this is Ken Stevens up in Maine.
We have our own state and we have one in Alabama that is online also.
Sometime afterward, you may want to send our email addresses to those people,
because both of us are true practitioners of this reentry network and how it actually works,
so for people who are questioning not the technical side, which is David's thing,
but for those who may have questions about practical application,
which hopefully we will have another webinar or whatever you want to call it, but I will be more
than glad to get one started in their state as we have done here in Maine.
It is extremely effective and I must say the people,
David and his folks are awesome in making it work.
>> And by the way, may I ask you so far, how much have we charged you?
>> I don't know my bank account is empty.
Every bill you send me I just throw it in the round thing.
I will testify to the fact that we have been trained.
They have hosted.
They have helped us get Maine's site up and running and extremely effective in our,
this is our thirteenth year or seventeenth year of doing reentry to the point
that our state Department of Corrections is talking about totally using it and because
of several things, one is it is free.
Nobody has budget problems, so Drew I just offer myself up if you need it.
>> Ken, go ahead and give me your email address and I will try to type it on the screen.
>> Let's see which one did you use, it is PastorKen@northeastgreencenter.org.
>> Northeast.
>> Green Center.
>> Green
>> Green is what we would all like to see now that the sun is coming and the snow is going.
>> Okay, I will see if I can get that on the screen, thank you.
>> And what about Alabama?
>> Kenneth.brothers@nbfi that is November, bravo, frank, India at .org.
>> And in front of the at is Brothers.
>> Kenneth.Brothers.
>> Okay.
>> You need to put a Kenneth in front of the Brothers.
>> Boy is he good, huh?
And I think both of us, if it is alright David, he is doing so good with his typing,
ours is www.MaineRJC.org is our website that they have developed for us.
Ken, if you would like to do the same.
>> Ours is www.nbfi.org.
>> And you have got Larry's up there and it is an awesome site, very active.
>> Very nice, well we are a little bit past the hour.
I will stay on the line if there are more questions.
Allow me to thank David, who went through great efforts and great pains to be with us today.
And he had to work with one arm behind his back, because Larry couldn't make it today,
because of an emergency of a serious nature and David, I really appreciate that
and I think our participants appreciate it as well.
And we thank you so much for that.
>> Well, I will stay with you for questions.
>> We will be with you for a little bit if you have questions, otherwise I will conclude
and look for the evaluation and please send the evaluation back and we will go from there.
Thank you so much, let's do it again.
>> Thank you David.
>> Is the lady from California still on?
>> Yes, I am.
>> Okay, if you go to the RJCUSA.org site and you will have a link for the map,
just click on the CA for California and it will show you what resources are currently logged
in under California.
>> Wonderful, will do.
>> And then each state is very slowly developing it, it is a wonderful resource.
We are using AmeriCorps of this that helped us develop it in Alabama and so,
you can then decide on your own and if you want to become a resource, but I will be happy
to talk with you all later on that if you like.
>> Okay and are you the Ken Brothers?
>> Yes.
>> Okay, I have your email and I will be in contact with you, I really appreciate that.
>> And thanks so much David.
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>> That is it, again I appreciate it, thanks so much.
>> Thank you.
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