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>> My philosophy of treating patients is to try to get to know them a little bit,
try to figure out what, what they're really coming for.
Sometimes patients want reassurance.
Sometimes they want education.
Sometimes they want treatment for a specific problem and sometimes we see patients
that have been seen other places.
And it was clear the patient and the doctor didn't have that connection
about what the patient really wanted to understand and know,
and some of them want really in depth information and some
of them want more of the broad picture.
And I think they want to know that you're on board with them so that you're--
if they're going on a procedure or if they're just having a non-surgical treatment
that you're more of a partner with them in that relationship rather than you know,
its their job to do this and your job to do that.
Clearly everyone's got their own jobs, but I try to make it clear that we're in this together
and it's important to me how they do.
And sometimes that means not doing a procedure and sometimes it means doing a procedure,
but I think the partnership with the patient
and understanding what they are looking for is critical.
And that's what we try to teach our residents, our medical students that are often with us.
It's a critical thing to understand.
And the way-- the reason we do this is because you get better outcomes
if you understand what your patient's goals are
that you're much more likely to meet those goals.