Nsw Premier Barry O'farrell - Service nsw

>> BARRY O'FARRELL: The NSW Government is one of the biggest customer service organisations in our state. >> BARRY O'FARRELL: And it's our job to make sure that citizens, businesses and taxpayers get the best possible service and results from the government they pay for. >> BARRY O'FARRELL: There's no reason why people shouldn't expect the same high level of service from the government as they receive from their favourite retailer, airline, hotel or financial institution --- >> BARRY O'FARRELL: --- when they need to renew a licence, book a national park campsite or pay state fees and charges. >> BARRY O'FARRELL: We're determined to put the customer at the heart of public sector service design and delivery. >> BARRY O'FARRELL: Before the last election and since coming to government we've listened to what customers want. >> BARRY O'FARRELL: People have said they want easier access to services at times that suit them, like Saturdays. >> BARRY O'FARRELL: They want consistent information no matter who they ask. >> BARRY O'FARRELL: And when their circumstances change, like moving house or the birth of a child, they want to tell us once, not again and again. >> BARRY O'FARRELL: We've been working hard to make these changes and we've integrated more than 200 transactions into a new streamlined organisation called Service NSW to bring all services together --- >> BARRY O'FARRELL: --- through one easy to use website, a 24/7 phone information line and extended hours one-stop-shops in regional and city locations. >> BARRY O'FARRELL: For all of us time is precious and our lives increasingly complex. >> BARRY O'FARRELL: The days are long gone when people will put up with arranging their busy lives and businesses around Jurassic government processes. >> BARRY O'FARRELL: They're right to demand much, much better. >> BARRY O'FARRELL: We've begun to transform the customer experience across government and we'll have the first group of services available by mid-2013 with more and more being integrated every year. >> BARRY O'FARRELL: It's my objective to make NSW number one, not just in economic performance and opportunity but to set a new standard in best practice for customer services, for citizens and businesses in our state.