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>> BARRY O'FARRELL: The NSW Government is one of the biggest customer service organisations in our state.
>> BARRY O'FARRELL: And it's our job to make sure that citizens, businesses and taxpayers get the best possible service and results from the government they pay for.
>> BARRY O'FARRELL: There's no reason why people shouldn't expect the same high level of service from the government as they receive from their favourite retailer, airline, hotel or financial institution ---
>> BARRY O'FARRELL: --- when they need to renew a licence, book a national park campsite or pay state fees and charges.
>> BARRY O'FARRELL: We're determined to put the customer at the heart of public sector service design and delivery.
>> BARRY O'FARRELL: Before the last election and since coming to government we've listened to what customers want.
>> BARRY O'FARRELL: People have said they want easier access to services at times that suit them, like Saturdays.
>> BARRY O'FARRELL: They want consistent information no matter who they ask.
>> BARRY O'FARRELL: And when their circumstances change, like moving house or the birth of a child, they want to tell us once, not again and again.
>> BARRY O'FARRELL: We've been working hard to make these changes and we've integrated more than 200 transactions into a new streamlined organisation called Service NSW to bring all services together ---
>> BARRY O'FARRELL: --- through one easy to use website, a 24/7 phone information line and extended hours one-stop-shops in regional and city locations.
>> BARRY O'FARRELL: For all of us time is precious and our lives increasingly complex.
>> BARRY O'FARRELL: The days are long gone when people will put up with arranging their busy lives and businesses around Jurassic government processes.
>> BARRY O'FARRELL: They're right to demand much, much better.
>> BARRY O'FARRELL: We've begun to transform the customer experience across government and we'll have the first group of services available by mid-2013 with more and more being integrated every year.
>> BARRY O'FARRELL: It's my objective to make NSW number one, not just in economic performance and opportunity but to set a new standard in best practice for customer services, for citizens and businesses in our state.