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So megahoschi next time
you should just come inside because it's no problem when you want to speak German
And when it's too difficult for you to speak in English
I can gladly translate for you for the people that are inside
it's no problem for me :)
next time I expect that to come in :=p
welcome by customer service cable bw
please choose one of the following possibilities
would you like to become a customer or your cable package extend
press the number one by contract
or billing questions press the two
and by technical questions and issues to press three
for your Internet connection
I will now forward you to a customer service rep
we like to advise you that the conversation from quality reasons
that they can be recorded
good day
Good day hello. My name is
I'm calling you actually because I only had a question
about my Internet connection should I give you my customer number
"that will be perfect"
"I need only"
"the address and your date of birth only for protection of your information"
"yes thank you very much what exactly can I do for you"
"It's about your Internet right"yes exactly it's only about the fact that my Internet
freezes sometimes and how
would that be possible that anybody could do a line reset
because by my old Internet connection
when it froze the colleague
simply did a line reset and it worked again
is that possible by cable BW?
"I will check that that could make sense"
"and it could be we can do it but also can be in situations that it doesn't make sense"
"with the Internet you have no connection at the moment?". yes yes I have Internet
the connection simply freezes and I wasn't sure
and I've also thought about if I should take the router
then simply unplug it from the electricity
would that be the same thing as doing line reset?
"I would like to quickly check"
"what type of equipment we actually have"
"you said your Internet freezes sometimes"
"so let me check here really quick"
"I'm just testing it now"
"and then we can see". Ok
"So I can also see what the problem can be"
"yes I think"
"that I can definantley help you and it looks like we can do that for you"
"the thing is when this"
"we do that, the Internet and telephone for about"
" Two or three minutes won't work"
okay good
"after the reset we will test definitely"
"if no Internet is there or if it still freezes"
okay then only have to wait about two minutes?
and then when the Internet still freezes
for example then I will notify you guys again
"definitely that we can help you further". okay thank you very much
" I thank you also for the call". Yes and I wish you a nice weekend
I mean have a good Sunday. " and also for you Mr. Jackson"
goodbye
Hi good day my name is
I had a question about
If you have this bread its called Dampfnudeln
Dampf nudeln or something I had that
I have to haven't Christmas. And my wife
Told me that I can order that by you
and I couldn't find it by the Baker close to me
and I wanted to know if I could order that from you
I can. Okay and what is the cost?
perfect I will just come by
thank you have a nice day. goodbye