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Hi, I'm Beverly Clarke, a vice president of Eastern Health.
We are pleased to be working collectively with the Newfoundland and
Labrador Association for the Deaf
to improve our services to members of the deaf community. Our vision in Eastern
Health healthy people healthy communities
getting advice and feedback from individuals and groups is essential to
us.
Later in this video you will get contact information for Eastern Health.
This video is developed
to tell you about our Values and our Statement of Rights and Responsibilities.
We look forward to a other similar undertakings in the future.
We appreciate the interest
and participation
from the deaf community
and we look forward to more engagement with all the people we serve. Thank you.
Eastern Health Values.
Core Values are basic convictions
that give meaning
and direction to the things that are important.
We might say that because of that, we can identify
what is important to us as individuals
groups and as a society.
Values are based upon the beliefs
and attitudes.
They involve what is desirable
and help us know
whether we are working
in the right direction
to bring about what we really want.
Number one.
Respect.
recognizing
celebrating
and valuing
the uniqueness of each patient, client,
resident
employee, discipline
workplace
and community
that together are Eastern Health.
Number two.
Integrity
Valuing at facilitating
honesty
and open communication
across employee groups
and communities
as well with patients, clients,
and residents
of Eastern Health.
Number three. Fairness.
Valuing and facilitating equity
and justice
in the allocation
of our resources.
Number four.
Connectedness
Recognizing
and celebrating the strength of each part
both within
and beyond
the structure
that creates the whole of Eastern Health.
Number five. Excellence.
Valuing
and promoting
the pursuit excellence
in Eastern Health.
Statement of Rights
and Responsibilities for clients patients and residents
of Eastern Health.
Our Vision is Healthy People,
Healthy Communities.
We provided both health
and community services for people of the region
and the province.
We also provide opportunities
for students of healthcare professions
to participate in clinical care
and training.
We believe every client,
patient,
resident,
and staff member
has the right
to be treated wtih dignity,
respect
and courtesy.
As our clients
patients
and residents
you have the right too
be cared for
in a safe environment.
Received the best care that our available resources
can provide.
Received information
and ask questions.
Discuss options for care
in terms and language
that you can understand.
Know the names and roles of those involved in your care
and be informed
when a student
or trainee
is participating
in your care.
Refuse care from any health care provider.
Receive sensitive care
that respects diversity including age,
gender identity,
race,
*** orientation,
physical,
and a mental ability,
health status,
lifestyle,
faith group affiliation
education
income
and housing status
immigration or refugee status
marital
and parental status
and degree of geographic isolation
as well as ethnicity
language and culture.
Have your personal health information protected and treated appropriately.
Express concerns to your health care provider
without fair of affecting
your care.
Be informed about and assisted to access the complaints process
for Eastern Health.
Provide or prepare
an advanced healthcare directive
and identify
a substitute
decisionmaker.
Choose whether to participate
in research projects.
Be nformed if unexpected
and serious events occur
as a result of care.
Be nformed of any financial cost to you.
Eastern Health engages with you our clients patients and residents
as partners
with our health care professionals.
Therefore Eastern Health expects you to
to the extent
of your ability
respect the rights safety and privacy of others.
Treat others with respect
dignity and courtesy.
Respective adversity within our health care professionals, staff
and clients.
Provide accurate information.
Iidentify your needs and bring concerns to staff.
Ask questions if the information given is unclear.
Actively participate in your care
and discharge planning.
Cooperate refusing to health services best matched to meet your needs.
consider carefully the consequences of consenting to or refusing treatment.
Honor any uninsured financial obligations.
Keep appointments or notify in advance
if unable people to do so.
Eastern Health has developed
a consent form
for deaf people
to fill out
so an interpreter
will be contacted
as soon as they arrive
at the hospital.
These forms are available at the Newfoundland and Labrador Association for the
deaf
or the Interpreting Services of Newfoundland and Labrador.
If you have a comment or complaint about our service we suggest that you
One.
Discussed the matter with your care provider.
Ask to speak to the supervisor, coordinator or manager of the area of
service.
Or three.
contact our client relations office
by phone
(709)
777-6500.
Through relay service
7-1-1
Toll-free
1-877-444-1399
by email
client.relations@easternhealth.ca
by mail
Client Relations
Quality and Risk Management
Dr. L. A. Miller Centre
100 Forest Road
St. John's, NL A1A 1E5
website
w.w.w.easternhealth.ca