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This is Neil, he took out a payday loan to help with repairs on his car.
After losing his job, he was unable to make the repayments and the lender began calling
him and his family several times a day, demanding money. They also took payments from his bank
account without him knowing, meaning he couldn't afford food at the end of the month.
Payday lenders aren't allowed to do this. There are rules, which means that when things
go wrong - they can't chase you for money at all hours
of the day - they can't take money from your account
without you knowing and they definitely shouldn't put pressure
on you to borrow more money.
A good lender will help to arrange a fair payment plan that you can afford.
If you've had a problem with a payday loan, speak to your local Citizens Advice Bureau,
who can help out and get your bank to stop payments being made without your permission.
It's also important that you file a complaint, which can help resolve your issue, as well
as helping others who've also had difficulties with their lenders.
Pop in to your local Citizens Advice Bureau, or make a complaint online at
Helpline: 08454 04 05 06