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We have a thing at Goodwill. Our territory is 31,000 square miles. It’s huge. So, the
bigger the organization the more detached people feel from it. So, one day a month I
get in my car with some senior managers, and we go out and we visit these outlying locations.
In a year I’ll be seeing everybody. We’ve got 2,200 staff; I’ll have seen everybody.
Just being there and thanking them for what they do, coming from a leader is enormous.
I make phone calls once a week for an hour and a half, thanking donors. You know what
they say? “I’ve never had a CEO call me about a donation I made. Sometimes I don’t
even get an acknowledgement.” So, I think giving people that sense of worth on a one
on one basis, God will use you in a way that you will be surprised by if you will be open
to it and if you’ll understand that each interaction is an opportunity to transmit
the respect, the integrity, the service, and the excellence that God is holding out to
you. Those are secular values, but you can find Scriptural connections to every one of
them.